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Critical networked services established between service provider and customers are expected to operate respecting Service Level Agreements (SLAs). An interesting possibility to monitor such SLAs is using active measurement mechanisms. However, these mechanisms are expensive in terms of network devices resource consumption and also increase the network load because of the injected traffic. In addition, if the number of SLA violations in a given time is higher than the number of available measurement sessions (common place in large and complex network infrastructures), certainly some violations will be missed. The current best practice, the observation of just a subset of network destinations driven by human administrators expertise, is error prone, does not scale well, and is ineffective on dynamic network conditions. This practice can lead to SLA violations being missed, which invariably affect the performance of several applications. In the present thesis, we advocated the use of Peer-to-Peer (P2P) technology to improve the detection of SLA violations. Such use is described using principles to control active measurement mechanisms. These principles are accomplished through strategies to activate measurement sessions. In this context, the major contributions of this thesis are: i) An approach to improve the detection of SLA violations through the steering of the activation of active measurement sessions using local and remote past service level measurement results and resource utilization constraints; ii) The concept of destination rank as an approach to autonomically prioritize destinations for the activation of active measurement sessions using destination scores; iii) The concept of correlated peers to enable the autonomic provisioning of a P2P measurement overlay for the exchange of relevant active measurement results; iv) The concept of virtual measurement sessions to enable the sharing of measurement results among correlated peers in order to save network devices resources and to improve SLA monitoring coverage; v) The definition of decentralized strategies to steer the activation of active measurement sessions using P2P principles. The method used on the investigation started with the execution of literature reviews on the networkwide control of measurement mechanisms and the employment of P2P technology on network management. After that, the proposed principles to control active measurement mechanisms and the strategies to activate measurement sessions were described. Finally, experiments were performed to evaluate the performance as well as to highlight properties of such principles and strategies. The findings showed properties which improve the detection of SLA violations in terms of the number of detected violations and the adaptivity to network dynamics. We expect that such findings can lead to better SLA monitoring tools and methods.

The Situation Management discipline is intended to address situations happening or that might happen in dynamic systems. In this way, this discipline supports the provisioning of solutions that enable analyzing, correlating, and coordinating interactions among people, information, technologies, and actions targeted to overcome situations. Over recent years, the Situation Management has been employed in diverse domains ranging from disaster response to public health. Notwithstanding, up to now, it has not been used to deal with unexpected, dynamic, and heterogeneous situations that network administrators face in their daily work; in this thesis, these situations are referred to as network management situations. The mashup technology also allows creating solutions, named mashups, aimed to cope with situations. Mashups are composite Web applications built up by end-users through the combination of Web resources available along the Internet. These composite Web applications have been useful to manage situations in several domains ranging from telecommunication services to water floods. In particular, in the network management domain, the mashup technology has been used to accomplish specific tasks, such as botnet detection and the visualization of traffic of the border gateway protocol. In the network management domain, large research efforts have been made to automate and facilitate the management tasks. However, so far, none of these efforts has carried out network management by means of the Situation Management and the mashup technology. Thus, the goal of this thesis is to investigate the feasibility on using the Situation Management and mashups as an effective (in terms of complexity, consuming of time, traffic, and time of response) approach for network management. To achieve the raised goal, this thesis introduces an approach formed by mashments (special mashups devised for coping with network management situations), the Mashment Ecosystem, the process to develop and launch mashments, the Mashment System Architecture, and the Mashment Maker. An extensive analysis of the approach was conducted on networks based on the Software-Defined Networking paradigm and virtual nodes. The results of analysis have provided directions and evidences that corroborate the feasibility of using the Situation Management and mashups as an effective approach for network management.

Diss. Nr. 3187 Wirtschaftswiss. St. Gallen, 2006. / Im Buchh.: Wiesbaden : Deutscher Universitäts-Verlag. Literaturverz.

Critical networked services established between service provider and customers are expected to operate respecting Service Level Agreements (SLAs). An interesting possibility to monitor such SLAs is using active measurement mechanisms. However, these mechanisms are expensive in terms of network devices resource consumption and also increase the network load because of the injected traffic. In addition, if the number of SLA violations in a given time is higher than the number of available measurement sessions (common place in large and complex network infrastructures), certainly some violations will be missed. The current best practice, the observation of just a subset of network destinations driven by human administrators expertise, is error prone, does not scale well, and is ineffective on dynamic network conditions. This practice can lead to SLA violations being missed, which invariably affect the performance of several applications. In the present thesis, we advocated the use of Peer-to-Peer (P2P) technology to improve the detection of SLA violations. Such use is described using principles to control active measurement mechanisms. These principles are accomplished through strategies to activate measurement sessions. In this context, the major contributions of this thesis are: i) An approach to improve the detection of SLA violations through the steering of the activation of active measurement sessions using local and remote past service level measurement results and resource utilization constraints; ii) The concept of destination rank as an approach to autonomically prioritize destinations for the activation of active measurement sessions using destination scores; iii) The concept of correlated peers to enable the autonomic provisioning of a P2P measurement overlay for the exchange of relevant active measurement results; iv) The concept of virtual measurement sessions to enable the sharing of measurement results among correlated peers in order to save network devices resources and to improve SLA monitoring coverage; v) The definition of decentralized strategies to steer the activation of active measurement sessions using P2P principles. The method used on the investigation started with the execution of literature reviews on the networkwide control of measurement mechanisms and the employment of P2P technology on network management. After that, the proposed principles to control active measurement mechanisms and the strategies to activate measurement sessions were described. Finally, experiments were performed to evaluate the performance as well as to highlight properties of such principles and strategies. The findings showed properties which improve the detection of SLA violations in terms of the number of detected violations and the adaptivity to network dynamics. We expect that such findings can lead to better SLA monitoring tools and methods.

Sistemas corporativos modernos cada vez mais dependentes da rede e a integração de serviços entorno do modelo TCP/IP elevam a exigência de Qualidade de Serviço da infraestrutura de TI. Neste cenário, o dinamismo das redes atuais em conjunto com os novos requisitos de QoS exigem que a infra-estrutura de TI seja mais autônoma e confiável. Para tratar esta questão, o modelo de Gerenciamento de Redes Baseado em Políticas, proposto pelo IETF, vem se consolidando como uma abordagem para controlar o comportamento da rede através do controle das configurações dos seus dispositivos. Porém, o foco deste modelo é o gerenciamento de políticas internas a um domínio administrativo. Esta característica faz com que o modelo possua algumas limitações, tais como a incapacidade de estabelecer qualquer tipo de coordenação entre diferentes PDPs e a impossibilidade de reagir a eventos externos. Visando agregar autonomia ao modelo de gerenciamento baseado em políticas, este trabalho propõe uma arquitetura em camadas que empregue os conceitos de Autonomic Computing relacionados a: i) adaptação dinâmica dos recursos gerenciados em resposta às mudanças no ambiente, ii) integração com sistemas de gerenciamento de outros domínios através do recebimento de notificações destes, iii) capacidade de planejar ações de gerenciamento e iv) promoção de ações de gerenciamento que envolvam mais de um domínio administrativo, estabelecendo uma espécie de coordenação entre PDPs. Para a implementação destes conceitos, a arquitetura prevê o uso de uma camada peerto- peer (P2P) sobre a plataforma de políticas. Desta forma, a partir de uma notificação recebida, a camada P2P planeja ações visando adaptar o comportamento da rede aos eventos ocorridos na infra-estrutura de TI. As ações planejadas traduzem-se em inclusões ou remoções de políticas da plataforma de políticas responsável por gerenciar a configuração dos dispositivos de rede. Para notificações que envolvam recursos de mais de um domínio administrativo, os peers de gerenciamento agem de forma coordenada para implantar as devidas ações em cada domínio. A arquitetura proposta foi projetada com foco em prover QoS em uma rede com suporte à DiffServ, embora acredite-se que a sua estrutura seja genérica o bastante para ser aplicada a outros contextos. Como estudo de caso, foi analisado o emprego da arquitetura em resposta a eventos gerados por uma grade computacional. Foi elaborado ainda um protótipo da arquitetura utilizando o Globus Toolkit 4 como fonte de eventos. / Modern corporative systems becoming more dependent of the network and the integration of services around the TCP/IP model increase the requirement of Quality of Service (QoS) of the IT infrastructure. In this scene, the dynamism of current networks together with the new requirements of QoS demands a more autonomous and reliable IT infrastructure. To address this issue, the model of Police Based Network Management, proposed by IETF, has been consolidated as an approach to control the behavior of the network through the control of the configurations of its devices. However, the focus of this model is the management of the policies internal to an administrative domain. This feature brings some limitations to the model, such as the incapacity to establish any kind of coordination between different PDPs and the impossibility to react to external events. Aiming at to add autonomy to the model of Policy Based Network Management, this work proposes a layered architecture based on the concepts of Autonomic Computing related to: i) the dynamic adaptation of the managed resources in response to changes in the environment, ii) integration with management systems of other domains through the reception of notifications of these systems, iii) ability of planning the management actions and iv) execution of multi-domain management actions, establishing a kind of coordination between PDPs. To implement these concepts, the architecture was designed with a peer-to-peer layer above the policy platform. Thus, from a received notification, the P2P layer plans actions aiming to adapt the network behavior in response to the events occurred in the IT infrastructure. The planned actions are, actually, inclusions or removals of policies in the policy platform responsible for the management of the network devices configuration. For notifications related with resources of more than one administrative domain, the management peers act in a coordinated way in order to establish the suitable actions in each domain. The proposed architecture was designed with focus in providing QoS in a network with support to DiffServ, although we believe that its structure is generic enough to be applied to other contexts. As case study, it was analyzed the use of the architecture in response to events generated by a computational grid. Additionally, a prototype of the architecture was build making use of Globus Toolkit 4 as an event source.

Observou-se nos últimos anos um grande aumetno na complexidade das redes. Surgiram também novos desa os para gerenciamento dessas redes. A dimensão atual e as tendências de crescimento das infraestruturas tem inviabilizado as técnicas de gerencimento de redes atuais, baseadas na intervenção humana. Por exemplo, a heterogeneidade dos elementos gerenciados obrigam que administradores e gerentes lidem com especi cidades de implanta ção que vão além dos objetivos gerenciais. Considerando as áreas funcionais da gerência de redes, a gerência de falhas apresenta impactos operacionais interessantes. Estima-se que 33% dos custos operacionais estão relacionados com a prevenção e recuperação de falhas e que aproximadamente 44% desse custo visa à resolução de problemas causados por erros humanos. Dentre as abordagens de gerência de falhas, o Self-Healing objetiva minimizar as interações humanas nas rotinas de gerenciamento de falhas, diminuindo dessa forma erros e demandas operacionais. Algumas propostas sugerem que o Self-Healing seja planejado no momento do projeto das aplicações. Tais propostas são inviáveis de aplicação em sistemas legados. Otras pesquisas sugerem à análise e instrumentação das aplicações em tempo de execução. Embora aplicáveis a sistemas legados, análise e instrumentação em tempo de execução estão fortemente acopladas as tecnologias e detalhes de implementação das aplicações. Por esse motivo, é difícil aplicar tais propostas, por exemplo, em um ambiente de rede que abrange muitas entidades gerenciadas implantadas através de diferentes tecnologias. Porém, parece plausível oferecer aos adminitradores e gerentes facilidades através das quais eles possam expressar seus conhecimentos sobre anoamlias e falhas de aplicações, bem como mecanismos através dos quais esses conhecimentos possam ser utilizado no gerenciamento de sistemas. Essa dissertação de mestrado tem como objetivo apresentar e avaliar uma solução comum que introduza nas redes capacidades de self-healing. A solu- ção apresentada utiliza-se de workplans para capturar o conhecimento dos administradores em como diagnosticar e recuperar anomalias e falhas em redes. Além disso, o projeto e implementação de um framework padrão para detecção e noti cação de falhas é discutido no âmbito de um sistema de gerenciamento baseado em P2P. Por último, uma avaliação experimental clari ca a viabilidade do ponto de vista operacional. / In recent years, a huge raise in networks' complexity was witnessed. Along the raise in complexity, many management challenges also arose. For instance, managed entities' heterogeneity demands administrators and managers to deal with cumbersome implementation and deployment speci cities. Moreover, infrastructures' current size and growth-trends show that it is becoming infeasible to rely on human-in-the-loop management techniques. Inside the problem domain of network management, Fault Management is appealing because of its impact in operational costs. Researches estimate that more than 33% of operational costs are related to preventing and recovering faults, where about 40% of this investment is directed to solve human-caused operational errors. Hence, addressing human interaction is mostly unarguably a need. Among di erent approaches, Self-Healing, a property of Autonomic Network Management's proposal, targets to avoid humans' interactions and decisions on Fault Management loops, thereupon unburden administrators and managers from performing Fault Management-related tasks. Some researches on Self-Healing enabling approaches suppose that Fault Management capabilities should be planned in design-time. These approaches are impossible to apply on legacy systems. Other researches suggest runtime analysis and instrumentation of applications' bytecode. Albeit applicable to some legacy systems, these last proposals are tightly-coupled to implementation's issues of underlaying technologies. For this reason, it is hard to apply such proposals end-toend, for example, in a scenario encompassing many managed entities implemented through di erent technologies. However, it is possible to o er to administrators and managers facilities to express they knowledge about networks' anomalies and faults, and facilities to leverage this knowledge. This master dissertation has as objective to present and evaluate a solution to imbue network management systems with self-healing capabilities. The solution relies on workplans as a mean to gather administrators and managers' knowledge on how to diagnose and heal networks' anomalies and faults. Besides that, the design and implementation of a standard framework for fault detection and noti cation customization is discussed while considering a P2P-Based Network Management System as its foundations. At last, an experimental evaluation renders clear the proposal's feasibility from the operational point of view.

The Situation Management discipline is intended to address situations happening or that might happen in dynamic systems. In this way, this discipline supports the provisioning of solutions that enable analyzing, correlating, and coordinating interactions among people, information, technologies, and actions targeted to overcome situations. Over recent years, the Situation Management has been employed in diverse domains ranging from disaster response to public health. Notwithstanding, up to now, it has not been used to deal with unexpected, dynamic, and heterogeneous situations that network administrators face in their daily work; in this thesis, these situations are referred to as network management situations. The mashup technology also allows creating solutions, named mashups, aimed to cope with situations. Mashups are composite Web applications built up by end-users through the combination of Web resources available along the Internet. These composite Web applications have been useful to manage situations in several domains ranging from telecommunication services to water floods. In particular, in the network management domain, the mashup technology has been used to accomplish specific tasks, such as botnet detection and the visualization of traffic of the border gateway protocol. In the network management domain, large research efforts have been made to automate and facilitate the management tasks. However, so far, none of these efforts has carried out network management by means of the Situation Management and the mashup technology. Thus, the goal of this thesis is to investigate the feasibility on using the Situation Management and mashups as an effective (in terms of complexity, consuming of time, traffic, and time of response) approach for network management. To achieve the raised goal, this thesis introduces an approach formed by mashments (special mashups devised for coping with network management situations), the Mashment Ecosystem, the process to develop and launch mashments, the Mashment System Architecture, and the Mashment Maker. An extensive analysis of the approach was conducted on networks based on the Software-Defined Networking paradigm and virtual nodes. The results of analysis have provided directions and evidences that corroborate the feasibility of using the Situation Management and mashups as an effective approach for network management.

Critical networked services established between service provider and customers are expected to operate respecting Service Level Agreements (SLAs). An interesting possibility to monitor such SLAs is using active measurement mechanisms. However, these mechanisms are expensive in terms of network devices resource consumption and also increase the network load because of the injected traffic. In addition, if the number of SLA violations in a given time is higher than the number of available measurement sessions (common place in large and complex network infrastructures), certainly some violations will be missed. The current best practice, the observation of just a subset of network destinations driven by human administrators expertise, is error prone, does not scale well, and is ineffective on dynamic network conditions. This practice can lead to SLA violations being missed, which invariably affect the performance of several applications. In the present thesis, we advocated the use of Peer-to-Peer (P2P) technology to improve the detection of SLA violations. Such use is described using principles to control active measurement mechanisms. These principles are accomplished through strategies to activate measurement sessions. In this context, the major contributions of this thesis are: i) An approach to improve the detection of SLA violations through the steering of the activation of active measurement sessions using local and remote past service level measurement results and resource utilization constraints; ii) The concept of destination rank as an approach to autonomically prioritize destinations for the activation of active measurement sessions using destination scores; iii) The concept of correlated peers to enable the autonomic provisioning of a P2P measurement overlay for the exchange of relevant active measurement results; iv) The concept of virtual measurement sessions to enable the sharing of measurement results among correlated peers in order to save network devices resources and to improve SLA monitoring coverage; v) The definition of decentralized strategies to steer the activation of active measurement sessions using P2P principles. The method used on the investigation started with the execution of literature reviews on the networkwide control of measurement mechanisms and the employment of P2P technology on network management. After that, the proposed principles to control active measurement mechanisms and the strategies to activate measurement sessions were described. Finally, experiments were performed to evaluate the performance as well as to highlight properties of such principles and strategies. The findings showed properties which improve the detection of SLA violations in terms of the number of detected violations and the adaptivity to network dynamics. We expect that such findings can lead to better SLA monitoring tools and methods.