The purpose of this study has been to investigate how two female volunteers from two different NGOs help and support vulnerable women, who have been exposed to incest. This includes how these abused women and the picture of perpetrators are perceived and described by the volunteers. The study has also examined the collaboration with social services. The study results show that the volunteers within the two NGOs lack cooperation with social services, and that the work with support-seeking women can be perceived as both positive and negative. Positive experience is described by being a volunteer as part of an important change. Negative experience describes the volunteer as painful as it involves listening to, and taking part of these women's self-experienced stories, about their own experiences of incest. The work as a volunteer with support-seeking women, has been shown to offer support in various forms of support groups. The volunteer's task is to listen in these support groups and to confirm what the women seeking assistance are saying. The result has also shown that the women seeking support, are perceived as very afraid and degraded at the beginning of the meeting with the volunteers, but that they at the same time bear strength within themselves. The result also shows a lack of cooperation between the NGOs and social services. This is even though both activities work for the same clientele, which is the women seeking support. / Syftet med den här studien har varit att undersöka hur två kvinnliga volontärer från två olika frivilligorganisationer hjälper och stöttar kvinnor som har blivit utsatta för incest. Det inkluderar hur dessa utsatta kvinnor och även bilden av förövare upplevs och beskrivs av volontärerna, samt volontärernas samarbete med Socialtjänsten. Studiens resultat visar att volontärerna upplever att arbetet med stödsökande kvinnor kan upplevas som både positivt och negativt. Positiv upplevelse beskrivs genom att som volontär få vara en del av en viktig förändring. Negativ upplevelse beskriver volontären det som smärtsamt, då det innebär att lyssna till, och ta del av dessa kvinnors självupplevda berättelser, kring sina egna erfarenheter av incest. Arbetet som volontär med stödsökande kvinnor har visat sig gå ut på att erbjuda stöd i olika former av stödgrupper. Volontärens uppgift är i dessa stödgrupper att, lyssna samt bekräfta det som stödsökande kvinnor berättar. Resultatet har även visat att de stödsökande kvinnorna upplevs som väldigt rädda och nedbrutna i början av mötet med volontärerna, men att de samtidigt bär på en styrka inom sig själva. Resultatet visar också på ett bristande samarbete mellan frivilligorganisationerna och socialtjänst. Detta trots att båda verksamheterna arbetar för samma klientel, som är de stödsökande kvinnorna.

The thesis is focused on the specifics of the management of non-profit organizations, development opportunities and the analysis of acquisition of financial resources in the non-profit sector, specifically within unincorporated associations. The practical part of the thesis is based on the model of the unincorporated association that is active in social services and whose main activity is the provision of personal assistance services. The thesis is concluded by the discussion of the analyzed problems and contains a project proposal of the development of the association which consists of the sub-project components that focus on individual areas of management and on the analyzed problems.