We are living in an unjust world where the majority of humanity is subject to unequal economic and public policy systems that perpetuate cycles of poverty. Civil society, of which international NGOs are major players, are acknowledging the need for systemic, transformational change, which has to include meaningful participation in decision making processes by those whom are most vulnerable. In order to more effectively play this role, a number of international NGOs are moving decentralised structures (often comprised of independent entities at country level) to legitimately represent their primary constituents - those that are vulnerable, living in poverty, mostly in the global South. A consequence of this trajectory is added internal complexity and the creation of new management challenges, as decision making processes become more participatory and transparent. In addition, this new reality of complex federal structures also requires that power inequities between entities, are openly acknowledged and managed. Despite these challenges, this is a non-negotiable journey for many international NGOs and they acknowledge the need to adapt their management mechanisms to better handle this internal complexity. First-hand experience sparked the interest to apply operational research and system dynamics approaches to one such management mechanism, that of resource planning and allocation within international NGOs. This study aims to develop a set of insights, based on the system dynamics model, that could be useful to international NGO decision makers as they respond to their “real life” resource allocation challenges. Problem structuring methods are applied to these resource allocation challenges to gain a deeper understanding of the core components of resource allocation in order to develop a generic system dynamics model that simulates the necessary behaviours based on stakeholder input. A set of management scenarios are developed and form the basis for conducting experimental runs on the generic system dynamics model, testing different parameters in an effort to compare quantitative results. These quantitative results are used to compare performance against the original generic model, analysing trends and model behaviour to inform qualitative recommendations and conclusions.

Health care administrators in Ontario want to transform health care with a focus on improving efficiency and quality of care, yet they pay little attention to increasing revenue. The purpose of this qualitative case study was to explore strategies Ontario hospital administrators apply to generate nongovernment revenue to remain sustainable. The target study population consisted of 2 chief executive officers and 2 chief financial officers at Ontario academic research hospitals. The conceptual framework for this study included radical organizational change theory supported by complexity leadership theory, and grounded in an evidence-based approach. The researcher conducted open-ended semi-structured interviews and made efforts to collect relevant documents. The data analysis process included coding of the interviews followed by identifying themes and aggregate dimensions. Five themes emerged including working within the fiscal reality, the impact of the political environment, the focus on the mission, nongovernment revenue generation, and opportunities for the Ontario academic research hospital. The application of the findings from this study may contribute to social change by encouraging hospital executives to adopt a more coordinated and consistent approach to generating nongovernment revenue to support the mission of their hospitals.

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The work of Government and non-Government organizations in refugee integration in the German labor market, Sep. 2015-Jan. 2016. Abstract The new refugee surges in Germany have emphasized the importance of refugee integration in the host country. Current research highlights the role of government and nongovernment organisations in helping refugees overcome integration related challenges. This thesis highlights the challenges that are typically faced by refugees and assesses the importance of government and nongovernment institutions and organisations in helping refugees overcome those challenges. Applying a qualitative method and a comparative approach, the thesis employs data available from a set of reports and websites from respective organisations that work on refugee related issues, or that evaluate the work in different countries. The findings suggest that there is a set of challenges that are faced by refugees, with highlight in: host country language abilities, previous qualification recognition, skills recognition, emotional challenges, cultural differences in the workplaces. Moreover, the findings analyze the main industries where refugees are typically employed. Finally, comparing the areas of focus by both types of organisations, it is identified the presence of a noticeable division, not...

This paper analyzes nonprofit public relations and its relationship to development communication. It evaluates previous attempts to integrate the two fields for development purposes. The author then offers an alternative approach, a so-called public relations for community development (PRCD) model. The PRCD model is then tested in the form of a case studyùincluding digitally recorded video interviews and observationùon Warm Heart Worldwide, Inc. (WHW), an American-founded and operated nongovernment organization (NGO) in Phrao District, northern Thailand. The study aims to identify which elements of the PRCD approach WHW adheres to, and perceived efficacy of community development as a result. The data suggest that although WHW does maintain an underlying PRCD philosophy, it does not implement public relations practice as outlined in PRCD. In addition to the paper, the audio-visual data have resulted in a video titled Public Relations for Community Development: Warm Heart Foundation in rural northern Thailand .