Denna uppsats behandlar interaktioner i ett diskussionsforum på Familjeliv.se, där deltagarna är föräldrar eller blivande föräldrar till barn eller foster med ett medfött hjärtfel. Syftet med studien är att undersöka hur detta forum kan fungera som en kunskapsresurs och en plats där deltagarna förhandlar sig fram till gemensamma förståelser om till exempel hjärtfelsdiagnosen och livet med ett medfött hjärtfel. Genom analyser av dels de inledande presentationerna från deltagare som positionerar sig som nya, dels av de diskussioner som följer på dessa presentationer fokuserar studien legitimitet i två bemärkelser: legitimiteten i medlemskapet och legitimeringar i interaktionerna som ingår i kunskapsförhandlingen och bygger upp gemensamma förståelser. Resultaten från studien visar inledningsvis att det finns tydligt återkommande drag i presentationerna, något som tyder på att det finns sociala normer och överenskommelser för vilka forumet är till för, hur deltagandet är uppbyggt och vad som utgör ett legitimt medlemskap. Därefter visar analyserna av de efterföljande diskussionerna bland annat hur deltagarna tydligt orienterar sig kring vad som är legitimt att säga och på vilka grunder, där exempelvis det egna barnets diagnos och erfarenheterna från denna verkar vara avgörande. Detta skisserar ut en bild av forumets funktion och visar på en medvetenhet hos deltagarna vad gäller vad de kan bidra med i förhållande till vården. Analyserna visar även hur interaktionerna är uppenbart flerröstade och rymmer såväl professionell expertis, i form av rekontextualiserade samtal med vårdpersonal, som rekontextualiseringar av deltagarnas egna erfarenheter av hjärtfelen. Genomgående innebär forumet också ett jämförelsematerial där deltagarnas rekontextualiseringar tillsammans bygger en bild av hur saker och ting förhåller sig, som sedan kan appliceras på enskilda deltagares situation. Studien indikerar därmed att forumet kan fungera som en intern kunskapsbank. / This thesis investigates the interaction on an online discussion forum, where the participants are parents or expectant parents of children with congenital heart defects. The aim of the study is to shed light on how this forum can function as a source of knowledge and a place where joint understandings about for example the diagnosis and the life with this medical condition are negotiated in interaction. Analyzing both the initial presentations written by newcomers in the forum, and the discussions following these presentations, the study draws on the concept of legitimacy in two ways: the legitimacy in relation to the forum membership and the legitimations that are used to construct a shared understanding between the participants. The results from the study indicate that there are recurring patterns in the presentations written by new members when introducing themselves in the forum threads. This in turn suggests that there are social norms regarding which participants the forum is directed towards, how the participation is organized and what constitutes a legitimate membership in the community. In addition, a key result from the analysis of the interactions following these presentations is the participants’ navigation of what information is legitimate in which situation, where the own child’s diagnosis and type of heart defect is of great importance. This shows awareness among the participants regarding the nature of the forum’s contribution in relation to healthcare professionals. Furthermore, the analysis also shows how the interactions are strikingly multi-voiced, in that the participants through the discursive process of recontextualization make use of both previous conversations with doctors and other medical professionals, as well as their own experience of the children’s heart defects. The forum then serves as a comparison where these recontextualizations are used to negotiate a joint understanding, which subsequently can be applied to the participants’ individual storylines. The study therefore indicates that the forum can function as a resource of knowledge.

Submitted by Renata Lopes (renatasil82@gmail.com) on 2016-12-21T11:35:41Z No. of bitstreams: 1 julianadecarvalhobarros.pdf: 3333465 bytes, checksum: fbd466824c16806069877c31ee83b81a (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2016-12-22T12:40:39Z (GMT) No. of bitstreams: 1 julianadecarvalhobarros.pdf: 3333465 bytes, checksum: fbd466824c16806069877c31ee83b81a (MD5) / Made available in DSpace on 2016-12-22T12:40:39Z (GMT). No. of bitstreams: 1 julianadecarvalhobarros.pdf: 3333465 bytes, checksum: fbd466824c16806069877c31ee83b81a (MD5) Previous issue date: 2010 / Este trabalho visa investigar a atuação de uma tutora no fórum de discussão no contexto de ensino a distância. Mais especificamente, seu objetivo é identificar e analisar, por meio das práticas discursivas da tutora, estratégias que possam contribuir para a promoção da aprendizagem colaborativa no fórum de discussão. Embora a literatura saliente a importância dessa contribuição, existem poucos trabalhos que apresentam à tutores/professores subsídios práticos que contribuam para sua atuação nos fóruns de discussão. O trabalho está ancorado nas postulações de Vygotsky sobre o desenvolvimento e a aprendizagem, teorias precursoras das reflexões sobre a aprendizagem colaborativa. A aprendizagem colaborativa foi considerada, no presente trabalho, a partir de sua mediação pelo computador centrando-se nos seguintes teóricos: Silva (2006), Pallof & Pratt (2002), Tijiboy et ali (2009), os quais entendem que a construção do conhecimento se dá de forma conjunta e colaborativa. Teorias sobre a argumentação, focando principalmente as marcas argumentativas propostas por Koch (1984, 1997), as situações argumentativas colaborativas de Damianovic (2009), e as postulações sobre a argumentação de Ducrot (1987) foram também adotadas. O contexto da pesquisa é uma disciplina do curso de graduação em Pedagogia a distância da Universidade Federal de Juiz de Fora através da Universidade Aberta do Brasil (UAB). O corpus de análise constitui-se das práticas discursivas da tutora em 6 fóruns de discussão realizados na disciplina investigada. Os resultados desse estudo apontam estratégias que podem favorecer a aprendizagem colaborativa nos fóruns de discussão, oferecendo, assim, subsídios teóricos e práticos que orientam a atuação dos professores e/ou tutores nos fóruns de discussão. Apontam-se também contribuições teórico-metodológicas que dizem respeito ao uso da argumentação para os estudos sobre a promoção da aprendizagem colaborativa mediada pelo computador. / This thesis aims at investigating the practices of a tutor in an online discussion forum for distance education. Specifically, it aims at identifying and analyzing through the tutor’s discursive practices, pedagogical strategies that may add to the development of collaborative learning in the discussion forum. Even though the literature emphasizes the importance of this contribution, there are few studies that present both tutors and professors with practical examples that guide their performance in virtual learning environment. On theorethical grounds, the work discusses Vygotsky´s notions on the development of Cognition and Learning, which are a precursor to the idea of collaborative learning. In this work, we focus on collaborative learning supported by the computer, highlighting the reflections of the following experts: Silva (2006), Pallof & Pratt (2002), Tijiboy et ali (2009), who understand that knowledge construction is accomplished by interaction. Besides, a review and a discussion of Argumentation Theory is carried out, focusing the argumentative marks proposed by Koch (1984, 1997), Damianovic’s (2009) collaborative argumentative situations, and Ducrot’s (1987) postulations on argumentation. The context of this research is an online discipline of the Pedagogy distance graduation course of Federal University of Juiz de Fora, through Universidade Aberta do Brasil (UAB) project. The corpus of analysis is the tutor’s discursive practices in six discussion foruns. The results of this study point out strategies that may encourage collaborative learning in online discussion forums, providing theoretical and practical support that guide professors and tutors’ performance in the online environment. This study also presents theoretical and methodological contributions to the use of argumentation in studies on collaborative learning supported by the computer.