Diversity in the workplace remains a priority for leaders and managers as the dynamic nature of the global marketplace necessitates that organizations develop and maintain a competitive advantage in their field. Learning has long been touted as the key to leveraging limited resources to gain a corner in the market. However, organizations continue to struggle with the management of diversity, as well as systems and processes that promote learning at an organizational level. This study sought to explore a theorized relationship between individual problem-solving style, an aspect of cognitive diversity, and organizational learning capability. Two Midwestern companies participated in this sequential explanatory mixed methods study that aimed to: (a) examine the influence of cognitive style on organizational learning; (b) explore the differences between more adaptive and more innovative individuals, with respect to their organization's cognitive climate, in terms of their development and modification of learning frameworks and shared mental models; (c) determine what role more adaptive and more innovative individuals play in catalyzing organizational learning, namely double-loop and deutero-learning; and (d) identify inhibitors of double-loop and deutero-learning, distinguishing differences for more adaptive and more innovative problem solvers. Findings indicate that there was no relationship between problem-solving style, measured by KAI total scores, and organizational learning capability total scores in one organization and a small correlation between the scales of a second organization. This finding supports Kirton's (2011) assertions that problem-solving style is independent of learning, but some organizations may have small relationships between individual's problem-solving style and organizational learning based on various organizational dynamics. Five themes emerged as cultural mediators of cognitive diversity in the context of catalyzing organizational learning: 1) corporate expectations that create a clear, concise shared mental model for employee behavior and decision making (produced and promoted via an organizational guidebook); 2) the use of agreed-upon structures and methodologies for solving problems; 3) the employment of former military officers (due to the specific skills and experiences needed to successfully fulfill specific roles); 4) the development and nurturing of healthy teams; and, 5) an expectation of boundary-less collaboration. These themes, collectively, assert the importance of a culture that puts culture first. In practice, leaders and managers may find that a clearly defined culture that supports and promotes the use of systems and procedures to collaboratively solve problems and extend learning from individual to organizational is essential to mitigating the challenges that may result from exploiting cognitive diversity in the workplace. / Ph. D. / Change is a constant for organizations as they strive to compete for resources in a global marketplace. In order to gain and maintain a competitive advantage, organizations are challenged to manage change, as well as diversity and differences among employees, effectively. An understanding of how these differences, namely cognitive diversity, impact problem solving and learning is central to this study, as diversity in the workplace continues to increase and the need to problem solve and learn together necessitates management of this particular aspect of diversity. Furthermore, the relationship between these two processes, specifically at the individual level, has not been clearly explicated. This study sought to explore a central question: Does the manner and style by which an individual prefers to engage in the problem-solving process catalyze organizational learning in the form of revised policies and procedures (single-loop), amended norms, values, or core focus (double-loop), or changes to the frameworks and mental models that produce learning outcomes (deutero-learning)? Two Midwestern companies participated in this study and provided the first empirical data to suggest that problem-solving style is unrelated to one’s organizational learning capability. Through a series of interviews, five practices appear to mediate aspects of an organization’s culture and reduce the challenges associated with the management of cognitive diversity that often limit the success of problem solving and learning efforts. These mediating cultural factors are: 1) corporate expectations that create a clear, concise shared mental model for employee behavior and decision making (produced and promoted via an organizational guidebook); 2) the use of agreed-upon structures and methodologies for solving problems; 3) the employment of former military officers (due to the specific skills and experiences needed to successfully fulfill specific roles); 4) the development and nurturing of healthy teams; and, 5) an expectation of boundary-less collaboration. While these findings are not novel, they do underscore the importance of culture in developing the systems and structures that promote effective problem solving and learning at an organizational level. These results suggest that leaders and managers must continue to advocate for and manage cognitive diversity as the problems faced by organizations today are more complex and intractable. By employing mediating cultural factors and investing resources in a “culture first” environment, the benefits of cognitive diversity can be exploited for organizational gain and managed to minimize coping. Championing a strategic learning environment provides a context in which individual learning and social structures permit powerful higher-order learning that engages, challenges, clarifies, and optimizes the shared resources available for problem solving and organizational success.

For decades, the World Bank has been criticized for the social and environmental consequences of its practices in implementing projects. In response, many different groups, including NGOs, have demanded greater World Bank accountability. One avenue through which accountability can be achieved is organizational learning. The Operations Evaluations Department (OED) at the World Bank is one organization that can hold the World Bank accountable through learning. Therefore, this study examines the OED as a learning organization. It does this by applying Peter Senge's conceptualization of learning as "systems thinking." The study seeks to answer the question: Has "systems thinking" contributed to organizational learning in the case of the OED? The study finds that the answer to this question is "yes." This finding also has implications for the study of "systems thinking" itself through developing a method to measure "systems thinking" and for accountability at the World Bank through the OED organizational learning. / Master of Arts

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As public agencies have implemented programs to respond to natural disasters, alleviate poverty, provide food security, and address other wicked problems, the organizational structuring of public sector program management has changed in response. The federal agencies responsible for U.S. foreign policy, including the United States Agency for International Development (USAID), have embraced multi-organizational, cross-sector network collaboration as part of their core missions. The strategic transition of USAID to an increased use of network models for program implementation raises questions concerning the ability of the agency, through its partners, to foster organizational learning in this network setting. Ensuring the ability to utilize knowledge and ways of knowing generated through program activity is a critical factor to sustaining the long-term capacity of government agencies and their partners to pursue solutions for these complex global problems. The research reported in this dissertation focuses on network administrative organizations (NAOs) delegated official responsibility for the management of government-funded multi-institutional programs, to understand how organizational learning for innovation takes place in an NAO-led network. This research explored the USAID Feed the Future Innovation Labs for Collaborative Research program focusing on two comparable case studies representative of NAO-led goal-directed networks, the Integrated Pest Management and Horticulture Innovation Labs. The Crossan et al. (1999) 4I framework on organizational learning served as the primary theoretical foundation for addressing how NAOs enable, manage, and leverage organizational learning associated with the boundary work of their program team representatives to innovate as networks. In the two cases studied, the findings indicated that learning practices flowed as anticipated within and across the program network for program and administrative related knowledge, but flowed in a number of different directions for knowledge related to addressing novel problems. Additionally, the NAOs' ability to institutionalize knowledge generated through the work of program teams and individual members followed unpredictable patterns and was influenced by the presence of knowledge and learning boundaries within the network. The research contribution includes a theorized two-part role for NAOs associated with managing situational learning on behalf of the network and a proposed expansion of the 4I framework that incorporates a network level of learning, organizational boundaries, and two new processes introduced as a result of the findings. Finally, the research concludes with a proposed a preliminary framework beneficial to NAO practitioners tasked with managing organizational learning in similar goal-directed network environments. / PHD / As public agencies have implemented programs to respond to natural disasters, alleviate poverty, provide food security, and address other wicked problems, federal agencies like the United States Agency for International Development (USAID) have embraced multi-organizational, cross-sector collaboration, through an increased use of network models for program implementation. This raises questions concerning the ability of the agency, through its partners, to foster organizational learning in a network setting. Ensuring the ability to utilize knowledge and ways of knowing generated through program activity is vital to sustaining the long-term capacity of government agencies and their partners to pursue solutions for global problems. The dissertation focuses on network administrative organizations (NAOs) delegated official responsibility for the management of government-funded multi-institutional programs, to understand how organizational learning for innovation takes place in an NAO-led network. This research explored the USAID Feed the Future Innovation Labs for Collaborative Research program focusing on two comparable case studies representative of NAO-led goal-directed networks, the Integrated Pest Management and Horticulture Innovation Labs. The Crossan et al. (1999) 4I framework on organizational learning served as the primary theoretical foundation for addressing how NAOs enable, manage, and leverage organizational learning associated with the boundary work of their program team representatives to innovate as networks. In the two cases studied, the findings indicated that learning practices flowed as anticipated within and across the program network for program and administrative related knowledge, but flowed in a number of different directions for knowledge related to addressing novel problems. Additionally, the NAOs’ ability to institutionalize knowledge generated through the work of program teams and individual members followed unpredictable patterns and was influenced by the presence of knowledge and learning boundaries within the network. The research contribution includes a theorized two-part role for NAOs associated with managing situational learning on behalf of the network and a proposed expansion of the 4I framework that incorporates a network level of learning, organizational boundaries, and two new processes introduced as a result of the findings. Finally, the research concludes with a proposed preliminary framework beneficial to NAO practitioners tasked with managing organizational learning in similar goal-directed network environments.

Thesis advisor: Rebecca Lowenhaupt / This qualitative case study examined the organizational learning mechanisms used by school and district leaders to support professional learning within the context of curriculum reform. Elements of organizational learning theory provided a conceptual framework through which the researcher explored how teachers learned and how district leaders supported their learning about a district-wide curriculum reform. Data were collected through document review and semi-structured interviews with eighteen professionals from an urban district in the Northeast. Findings showed that (a) the district implemented an integrated system of organizational learning mechanisms to support teacher/instructional coach learning relevant to curriculum reform efforts, (b) teachers and coaches perceived these learning mechanisms to be effective in supporting their learning and (c) teachers and coaches demonstrated varying levels of understanding regarding the district’s curriculum reform priorities. Recommendations included: (a) enhancements to school and district strategic planning documents, (b) connecting principals closely to the teaching and learning operations of the district and (c) implementing feedback mechanisms to monitor individual interpretations of district priorities. / Thesis (EdD) — Boston College, 2016. / Submitted to: Boston College. Lynch School of Education. / Discipline: Educational Leadership and Higher Education.

Thesis advisor: Rebecca Lownhaupt / This qualitative case study examined the role of the principal in organizational learning in one small, urban school district. The study focused on ways in which building leaders acquired, interpreted, and distributed information in schools, and how these practices were monitored. Findings from analysis of principal interviews and document review showed that monthly meetings with the superintendent served as the primary source of information gathered by principals, while meetings with their peers provided a vehicle for interpreting information shared. Within their buildings, principals used various building-level meetings, written communication, and the teacher evaluation processes as vehicles for information distribution to staff. Meetings and observation of practice were utilized to monitor efficacy of their distribution practices. Findings suggested that principals did not identify themselves as the primary keepers or distributors of information as it pertained to teaching and learning. Using a distributed approach, they instead relied on district directors and instructional coaches for that aspect of the work. / Thesis (EdD) — Boston College, 2016. / Submitted to: Boston College. Lynch School of Education. / Discipline: Educational Leadership and Higher Education.

This dissertation has posed and answered the question whether strategic conversation can be used as a tool for facilitating learning and change in organisations, within the context of the public sector. The study provided answers to the following sub-questions through the literature review:- * What is ‘strategy’ and what does it entail? * What are ‘strategic conversations’ and what do they entail? * What is ‘organisation learning’? * What is ‘organisational change’? * What factors create an environment conducive to the facilitation of learning in organisations by means of strategic conversation? * What factors create an environment conducive to the facilitation of change in organisations by means of strategic conversation? After the above questions had been answered, an interactive data collection and analysis was conducted. This process culminated in the findings of the study which made it possible to draw specific conclusions. The main conclusion of the study was that strategic conversation is a tool that can be used to facilitate learning and change in the Legislature as an example of a public sector organisation. The study concluded by highlighting key recommendations. / Thesis (M.Com.)-University of KwaZulu-Natal, Westville, 2010.

This thesis explores the contemporary position of the university by examining specific elements within the current knowledge discourse. In presenting a view of the Knowledge Management (KM) movement within the discipline of Management Science this thesis supports the claims that the emerging form of knowledge within the contemporary knowledge discourse is one that relates to or is embedded within performative criteria. This draws on the work of Jean-Francois Lyotard and other ‘postmodern’ thinkers to help explain why we appear to be facing a crucial paradox, i.e. a context where multiplicity and diversity appears to be paramount and yet knowledge itself is conforming to a more stable and less volatile form. This principal paradox is explained with the use of a model of the current knowledge discourse. The contemporary position is presented as one of ‘residual reflection’, where the contestation within the discourse results in a multiplicity of knowledge claims. Inevitably the existing structure of legitimacy within the discourse assists in the validation of knowledge claims within this fluid contested environment where there has not emerged a consensus through which legitimacy can be appropriately assigned. The current knowledge discourse appears to lie within this period of residual reflection and the manifestation of this is outlined in relation to the university. In particular, the university aligns itself with the commodification of knowledge and adopts an uncritical stance in relation to the imposition of market forces within Higher Education. This supports the legitimisation of learning that is external to the university and validates such phenomena as Lifelong Learning, Experiential Learning and other forms of work-based learning. Although not entirely critical of these forms of learning, this thesis presents a cautionary view of these developments. Specifically, the discipline of education in considering the position of the university within the postmodern, often calls for it to adopt or take up the critical position, to critically engage with the trends that appear to be emerging. However, where the university can be seen to be contributing to its own loss of legitimacy there is a danger that the opportunity for the university to undertake this necessary critical engagement is itself being undermined. The university is potentially losing its opportunity to engage within the knowledge discourse in an effective way. In many respects it is contributing to its own loss of legitimacy and in doing so opens up the discourse to other elements which themselves seek legitimacy. In its open acceptance of the benefits to be gained from the uncritical acceptance of the commodification of knowledge the university is doing more than allowing different views to be aired and considered. The university is, in fact, appearing to commercially succeed at the expense of its own position within the knowledge discourse. This thesis does not attempt to support the existence of the university as an institution. In presenting the deteriorating position of the university there is accepted only a greater degree of contestation within the knowledge discourse. The need to reconcile this contestation is necessary but the outcome or the means of reconciliation are not considered here. However, the opportunity for the university to play a part in this reconciliation is not fully appreciated currently, specifically within the academic community. The many claims that the university is in crisis and facing ruin are countered by the presentation of a genuine need, essentially the need to critically engage with the dynamism being experienced within the knowledge discourse. There is assumed to be an opportunity here for the university, but this opportunity is itself being lost and the position of the university, at a time when it appears to be at its most successful, is being undermined. Importantly its own actions are contributing to its inevitable loss of legitimacy and in turn its right or opportunity to position itself as the critical arbiter within the knowledge discourse.

After the devastating forest fire in the Swedish region of Västmanland in 2014, numerous investigations and evaluations suggested measures to improve the Swedish crisis management and preparedness. Yet, after a new wave of severe forest fires in 2018, the Swedish Civil Contingencies Agency (MSB) concluded that the lessons from 2014 had not been sufficiently implemented, since several issues reoccurred. The research area of obstacles to crisis-induced learning among public organizations is rather young, and any widely acknowledged theories are still lacking. This case study focuses on the crisis-induced learning process within MSB after the 2014 forest fire. Three hypotheses are derived from previous literature and modified to the case, and tested through a process-tracing plausibility probe according to an abductive approach. The analyzed material consists of documentation from the learning process in combination with semi-structured informant interviews with current and previous members of staff. The analysis confirms that the crisis documentation was insufficient which in most cases affected the learning process negatively. It further identifies an aspect of accessibility to this obstacle which should be considered in future research. As expected, the crisis learning was mainly based on the single-loop approach, although a few indications of a deeper organizational adjustment occurred. No significant indications of conflicting opinions within MSB were found in the documents, although some informants described how incompatible opinions had emerged. In most cases they impeded the process, as expected. However, in one case the conflicting interests were perceived to improve the learning outcome. This finding suggests that conflicting opinions, in comparison to previous claims, do not necessarily prevent learning. The relation between conflicting opinions and crisis learning must thereby be further explored. Additional indications of possible obstacles were that the process depended on individuals, the institutional memory was insufficient, the learning process differed between departments, and that lacking resources prevented the implementation of measures. The study ends by suggesting learning improvements and discussing the new insights for the hypotheses which can be used in future research.

Organizational learning seeks to proactively expand the knowledge base of an organizational entity by incorporating knowledge, skills, and experience into the collective conscience of the company through the development of routines rather than relying on individual employees for these traits. Valuable experience gained by individuals who weather economic downturn with their companies must be absorbed into the corporate structure in a meaningful way so that it may be accessible for use during future recessions. This research asks what was learned by individuals during the most recent recession, what mechanisms were employed to retain and utilize this knowledge, and what cultures, strategies, or processes were created because of it. Companies were also compared to understand whether an increase in organizational learning within a company would translate into increased performance.