In Fall semester 2021, Sherrod Library at ETSU provided the Personal Librarian (PL) program to First Generation and Transfer students. The PL contacts over 1600 students weekly by email, providing a newsletter with University and Library services. The PL also connected on a personal level with a YouTube video bi-monthly. The program was designed to build a relationship with the students so that they are comfortable asking for help and feel more confident in their ability to receive assistance.

In the United States, homelessness is often connected to traumatic events such as domestic violence, job loss, or post incarceration experiences, frequently resulting in substance use disorders, medical issues, and related mental illnesses. Although researchers have considered how homelessness and social service interventions affect sexual and gender minority youth, they have not adequately studied the causes and effects of homelessness among transgender women. The purpose of this interpretive phenomenological study was to bridge this gap in knowledge by exploring the experiences of chronically homeless transgender women. The research question focused on the lived experiences of chronically homeless transgender women who try to obtain social services from outreach workers. A purposive sample of 8 chronically homeless transgender women from the southeastern United States completed individual face-to-face interviews. Using phenomenological strategies, the narratives were analyzed and interpreted into codes, categories, and themes. Four central themes were identified, including reasons for homelessness, the lived experience of chronic homelessness, experiences related to transgender identity, and involvement with social services. Participants faced barriers with social services agencies and outreach workers, including administrative demand for binary gender classification, blatant ignorance and discrimination, and a lack of trans-positive treatment facilities and shelters. The findings and recommendations from this study may advance positive social change by guiding the efforts of social service agencies and outreach workers to improve the quality of social services for transgender women.

In Broward County, Florida, over 2,600 individuals experience homelessness daily (Broward Regional Health Planning Council, 2015). Both positive and negative publicity have resulted, based on how local governments have addressed the problem using law enforcement. The typical cycle of homelessness often results in arrests for life-sustaining misdemeanor crimes that would be better suited for diversion into social services. A recent phenomenon between law enforcement and social services emerged in Broward County to help problem-solve reducing criminal recidivism of the homeless. The focus of this study was the collaboration in Broward County between law enforcement and social services to improve communication between the agencies, leading to the reduction of criminal recidivism of homeless individuals. Using a case study methodology, archival data and other documents were collected and analyzed. The study included a comparison between the Broward Sheriff’s Office and the Houston Police Department. Both communities have significant homeless populations, both are multicultural, and both have collaborations between law enforcement and social services to address homelessness. The approaches used by the Broward Sheriff’s Office include specialized training for mental health and homeless outreach. These approaches appear to be the impetus of their successes, which show reductions of up to 21% since 2013 of their at-large (no fixed address) inmates in their jail population (Broward Sheriff’s Office, 2017). This case study suggests recommendations for law enforcement training, impacts of law enforcement collaborations with social services, and impacts of law enforcement utilizing case management systems.

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Librarians at the East Tennessee State University (ETSU) Quillen College of Medicine Library have provided consumer health outreach services to rural and underserved populations at Remote Area Medical (RAM) clinics since 2009. These outreach services heavily depend upon and promote consumer health websites and National Library of Medicine (NLM) resources in order to reach the largest number of people at the lowest possible cost. This article will provide a brief overview of RAM clinics in Wise, VA, and Gray, TN, served by ETSU librarians for years. Additionally, this article will discuss the evolution of ETSU QCoM librarian outreach initiatives relating to these clinics over the past decade. This article includes a list of online consumer health resources used to support these initiatives as well as a list of most commonly addressed consumer health topics.

East Tennessee State University Quillen College of Medicine Library (ETSUQCOML) developed a training program to enable public libraries, public health workers, and rural hospital staff to be consumer health information providers. Four NN/LM-developed classes were taught to public libraries. Regional public library directors were invaluable in obtaining the concurrence of their boards for release time for class attendance. Classes were also developed for the public health workforce and rural hospital staff. Five-hundred thirty-three students attended the classes. Fifty-two public library workers will receive the MLA's Consumer Health Information Specialist certification. Thirty-one public libraries have joined NN/LM. All ordered MedlinePlus marketing materials for their libraries from InformationRx.org.

Environmental education (EE) is important for environmental awareness and stewardship. Involving youth and adults in EE ensures current and future generations will conserve natural resources. This thesis explores impacts of delivery methods on participants’ environmental attitudes and behaviors toward nature through middle school classroom- and camp-based EE instruction, focus group interviews with rural minority youth, and adult responses to aquatic conservation outreach messaging. I observed no difference in environmental attitudes between online versus in-person delivery of EE lessons for middle-schoolers. Outdoor-based learning may be more impactful for EE than experiential, classroom-based learning. Focus group outcomes suggested youth EE programs should capitalize on exploratory learning that allows for independence and safety from wildlife and community violence. Arkansas anglers who reside near aquatic invasive species (AIS) are more aware of Clean, Drain, Dry (CDD) messaging despite all anglers’ likeliness to perform pro-environmental behaviors. Consistent, targeted CDD messaging could help minimize AIS spread.

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This study analyzed the perceptions of 13 school staff and their experiences with the implementation of GEAR UP TN. The primary purpose of this study was to examine how program activities and services are being sustained after funding for GEAR UP TN ceased. Qualitative methodology guided this study. This approach allowed for the perspectives and lived experiences of the school staff to be voiced and heard. Data collected included their stories based on semistructured interviews and observations. Findings are presented in 4 themes that pertain directly to the research questions regarding key elements that contributed to program continuation, procedures that initiated program continuation, organizations in a collaborative that were sustained after funding, and program services not continued. In this specific case there continues to be school district support, community support, parental support, and a level of financial and technical support from other funding sources. Recommendations based on the results of the study are (1) implement college visits, ACT workshops, dual enrollment classes, and parent FAFSA workshops to create a college going culture; (2) gain support from the school board, parents, and the community; (3) maintain sufficient financial and human resources for precollege access programs and services; and (4) build partnerships with local colleges and universities.