In 2018, a new law came to govern the work of the patient boards. There, they are charged with the task of informing the public and healthcare professionals about their activities. The State Office's final report states that only 10% of respondents would turn to a patient board with their complaints. Are the activities of the patient boards not known to the public? The purpose of the study is to investigate what the conditions look like for the patient boards when it comes to implementing their mission. The mission is to inform the public about the patient board and their work. The patient boards main activity is to help patients and relatives with their complaints on public healthcare. This is a qualitative case study in which six employees of six different patient boards have been interviewed. The study is based on Lennart Lundquist's implementation theory, the three aspects of understanding, will and ability are central. The results of the study indicate that all respondents seem to fulfil the first two criteria, i.e. they have the understanding and will. Four of six respondents fulfil the last criteria knowledge in order for the implementation to be successful. Yet many of them feel that their activities are not yet widely known. An activity which, in their opinion, is a great resource in the always so important work regarding patient safety.