This study investigated the effect of cross-cultural differences on conflict episodes in a multicultural organisation in South Africa. The sample consisted of seven people, who represented six cultures. The phenomenological method of inquiry was used. Following the data collection process, the researcher identified the sources of conflict, then determined the qualities of leadership which aid in minimizing conflict. The five conflict management strategies were discussed, with further exploration into the use of confrontation and mediation. The researcher believes that the framework for describing conflict management strategies may need to be expanded as cross-cultural interaction is better understood. Finally, the study explored the positive and negative outcomes of conflict. Although many conflicts are costly to an organisation, some conflicts may assist people in cross-cultural understanding. Because diversity is becoming a more pressing issue in the 21st century, most people and organisations are facing the need to effectively communicate cross-culturally. The researcher recommends a three stage diversity training programme, which begins with new employees, then includes all employees and, finally, becomes an ongoing learning process in the organisation. / Education management / M.Ed.(Management)

This study investigated the effect of cross-cultural differences on conflict episodes in a multicultural organisation in South Africa. The sample consisted of seven people, who represented six cultures. The phenomenological method of inquiry was used. Following the data collection process, the researcher identified the sources of conflict, then determined the qualities of leadership which aid in minimizing conflict. The five conflict management strategies were discussed, with further exploration into the use of confrontation and mediation. The researcher believes that the framework for describing conflict management strategies may need to be expanded as cross-cultural interaction is better understood. Finally, the study explored the positive and negative outcomes of conflict. Although many conflicts are costly to an organisation, some conflicts may assist people in cross-cultural understanding. Because diversity is becoming a more pressing issue in the 21st century, most people and organisations are facing the need to effectively communicate cross-culturally. The researcher recommends a three stage diversity training programme, which begins with new employees, then includes all employees and, finally, becomes an ongoing learning process in the organisation. / Education management / M.Ed.(Management)

Les adultes allophones peu ou pas scolarisés (AAPPS) rencontrent des défis pour effectuer des tâches essentielles dans la société québécoise en raison de leurs compétences langagières limitées. Leur intégration socioculturelle et professionnelle s’avère donc difficile et soulève des enjeux socioéconomiques tant pour les AAPPS que pour la société en pénurie de main-d’œuvre. En apprenant le français dans le contexte formel de scolarité, les AAPPS font face à d’autres défis d’acculturation aux conventions scolaires, notamment aux évaluations formelles des apprentissages. En étudiant les particularités des AAPPS, Abbott et al. (2021), de même que Gonzalves (2020) ont mis en question l’évaluation de ce public parce qu’elle est faite de l’angle des personnes scolarisées sans considérer la perspective des AAPPS. Quant à Altherr Flores (2020), elle a critiqué la tendance à supposer que les AAPPS comprenaient l’évaluation alors qu’ils ignoraient les attentes des évaluateurs et leur rôle comme évalué selon Simpson (2006). Ces préoccupations soulèvent des enjeux éthiques d’équité, de diversité et de différenciation pédagogique pour une évaluation adéquate, d’où l’intérêt au sens de l’expérience évaluative aux yeux des AAPPS en cours formelle de francisation. Pour ce faire, l’approche phénoménologique de Giorgi (1997) permet d’étudier l’expérience des phénomènes vécus telle que comprise par les acteurs sociaux. L’analyse de six entretiens individuels semi-dirigés menés en arabe maghrébin, auprès de six participantes issues du Maghreb, permet de comprendre l’expérience évaluative des AAPPS comme un processus dynamique et continu d’exploration, d’acculturation et de maturation. L’exploration met en relief les premières expériences évaluatives caractérisées par la confrontation à la nouveauté, la surprise, le stress et le choc de l’échec. En acculturation, les AAPPS approprient l’évaluation et développent des stratégies pour réussir et pour gérer le stress qui diminue, mais demeure présent. Et en maturation, elles et ils réfléchissent sur leur évaluation, échec et réussite en lien avec leur besoin et habileté à l’extérieur de la classe. Ces résultats contribuent à éclairer les angles morts de l’expérience évaluative des AAPPS et présentent un appui pour les conceptrices et concepteurs des évaluations visant ce public. / Allophone adults with little or no schooling (AAPPS) face challenges in performing essential tasks in Quebec because of their limited language skills. Their socio-cultural and professional integration is therefore difficult and raises socio-economic issues both for the AAPPS and for the society facing a labour shortage. Learning French in the context of formal schooling, AAPPS face challenges related to acculturation to school conventions, particularly those of formal learning assessment. Based on the particularities of AAPPS, Abbott et al. (2021) as well as Gonzalves (2020) have questioned the assessment of this audience because it is made from the angle of educated people without considering the perspective of AAPPS. As for Altherr Flores (2020), she criticized the tendency to assume that AAPPS understood the assessment while ignoring the fact that AAPPS might misunderstand the expectations of the evaluators and their role as evaluated according to Simpson (2006). These concerns raise ethical issues of equity, diversity, and pedagogical differentiation for an adequate assessment, hence the interest in the meaning that the AAPPS give to their assessment experience in the formal francization course. The phenomenological approach of Giorgi (1997) makes it possible to study the experience of lived phenomena as understood by social actors. The analysis of the six semi-directed individual interviews conducted with six participants from the Maghreb in Maghrebi Arabic, allows us to understand the evaluative experience of the AAPPS as a dynamic and continuous process of exploration, acculturation, and maturation. Exploration concerns the first evaluative experiences characterized by the confrontation with novelty, surprise, stress, and the shock of failure. In the acculturation phase, AAPPS appropriate assessment and develop strategies to succeed and manage stress that diminishes but remains present. And in maturation, they reflect on their assessment, failure, and success in relation to their needs and abilities outside the classroom. These results shed light on blind spots of the AAPPS assessment experience and provide support for designers of assessment aimed at this audience.