Problem – Companies and supply chains, such as those in the grocery industry, continuously face stricter requirements in the form of customer satisfaction, quality, profit margins, as well as information sharing in order to stay competitive. One specific technology that may be used in dealing with increasing competitive demands is the radio frequency identification (RFID) technology. A wide body of research recognizes the positive impacts from RFID, yet even so, doubts and uncertainty have been present among different supply chain members in industries striving to put the RFID technology to use. Nevertheless, many actors in the Norwegian grocery industry are replacing traditional wood pallets with plastic pallets, and these pallets are integrated with RFID tags. Purpose – The purpose of this thesis is to investigate how plastic pallets with integrated RFID tags can contribute to improve supply chain efficiency in the grocery industry. Also, the managerial perception on the pallets and their accompanying technology will be compared to the existing literature, to identify if the managerial opinion supports the literature, and if not, where the gaps exist. Method – The thesis combines an exploratory and an explanatory qualitative study of the managerial perception of RFID pallets in the Norwegian grocery industry, and investigates whether the perception supports the literature. The empirical material is gathered through telephone interviews with logistics and warehouse managers in the various companies. Conclusions – Physical implications: The managerial perceptions’ support towards the addressed implications of the reviewed literature is mixed. RFID pallets improve automatic operation processes through reduction in downtime and eases physical handling of pallets. Additionally, sorting of pallets becomes less labor demanding. Regarding holding of goods, the managerial perceptions do not seem to view RFID pallets as an important factor for efficiency improvement. Information related/RFID aspects’ implications: The managerial perceptions in these concerns were based on plans and thoughts, since the technology had not been put to use. There is a difference in producers’ and wholesalers’ perception of whether efficiency in receiving of goods can be improved through utilizing RFID pallets. Concerning dispatching of shipments, the managerial perceptions support the literature in that information-related activities can be automated, and thus improve efficiency and reduce risk of human errors. In regards to information sharing, the managerial perception supports the literature, but highlights that the information’s nature determines whether sharing is considered. Further research could include the retail store level to get a more complete supply chain picture, and also apply the research methods to a larger area in order to investigate the transferability to other industries and countries.

Pallets are abundant throughout the supply chain with 2.6 billion pallets in circulation in the United States (Freedonia, 2015). More than 93% of goods are transported in the form of a palletized unit load (White and Hamner, 2005). Plastics are the second most commonly used material to manufacture these shipping platforms (Bond, 2018), yet there is a lack of information to be found about the plastic pallet industry's characteristics. Therefore, the main objective of this research was to investigate the status of the plastic pallet industry in the United States in 2018. To gather information, an online survey was conducted. It was sent out electronically to twenty-six plastic pallet manufacturers with response rate of 54%. The results have shown that almost 16 million plastic pallets were manufactured in the United States by the survey respondents in 2018. Of these, over 80% were multiple use pallets and about 80% were standard size. Most plastic pallets that were manufactured by the respondents were made with high pressure injection molding (63%) using high density polyethylene (HDPE) resin (68%). Close to 50% of the pallets had reinforcement beams and 12% had fiberglass reinforcement. Although most plastic pallets were manufactured using virgin resin, 34% were manufactured from recycled resin which reduces the cost and increases the sustainability of the plastic pallet. In addition, this study has shown that most of the plastic pallets manufactured in 2018 had no flame-retardant additives since only 20% from the respondents indicated that their pallets were Underwriter Laboratories (UL) or Factory Mutual (FM) certified. Based on these results, a new survey format and framework is designed with a recommendation to conduct it in every five years in order to further explore the state and market trends of the plastic pallet industry. / Master of Science / Pallets are abundant throughout the supply chain with 2.6 billion pallets in circulation in the United States (Freedonia, 2015). In 2005 it is estimated that more than 93% of goods are transported in the form of a palletized unit load (White and Hamner, 2005). Plastics are the second most commonly used material to manufacture these shipping platforms (Bond, 2018), yet there is a lack of information to be found about the plastic pallet industry's characteristics. Therefore, the main objective of this research was to investigate the status of the plastic pallet industry in the United States in 2018. To gather information, an online survey was conducted. It was sent out electronically to twenty-six plastic pallet manufacturers with response rate of 54%. The results have shown that almost 16 million plastic pallets were manufactured in the United States by respondents in 2018. Of these, over 80% were multiple use pallets and about 80% were standard size (48 in. x 40 in., 45 in. x48 in.). Most plastic pallets manufactured by the respondents were made with high pressure injection molding (63%) using high density polyethylene (HDPE) resin (68%). Close to 50% of the pallets had reinforcement beams and 12% had fiberglass reinforcement. Although most plastic pallets were manufactured using virgin resin, 34% were manufactured from recycled resin which reduces the cost and increases the sustainability of the plastic pallet. In addition, this study has shown that most of the plastic pallets manufactured in 2018 had no flame-retardant additives since only 20% from the respondents indicated that their pallets were Underwriter Laboratories (UL) or Factory Mutual (FM) certified. Based on these results, a new survey format and framework is designed with a recommendation to conduct it in every five years in order to further explore the state and market trends of the plastic pallet industry.

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