Since the 1980s, companies have taken a larger interest in quality and it´s economic impact within the company. Having the knowledge that it´s not quality that costs money, but it´s rather the lack of quality. The work immerses itself in the field of cost of poor quality and the development of key performance indicators. The thesis is performed at Bufab Holding in Värnamo. Bufab Holding is a trading company which mainly buys and sells C-parts. C-parts include fasteners, other small metal-, rubber- or plastic parts such as wires, springs and electronic fasteners. The aim of this thesis was to make a survey of the cost of poor quality and to find key performance indicators (KPI) for cost of poor quality that can be continuously monitored. This work can serve as a basis for other companies within the Bufab group if the company believes that the content of the report can be used. With this aim two issues was created. What is the cost of poor quality that are linked to Bufabs complaints today, and where do they occur? Which key performance indicators can be created, which continuously can be monitored? The work began with a literature study to gain a deeper understanding of the cost of poor quality and the creation of KPI´s. The literature led the writers of this thesis into the methods that were used. Through the data collection, document gathering and given interviews an understanding of the company´s current economic situation. On this basis the company´s claims and processes where analysed with the help of "Seven quality tools". With the help of the piece cost model cost barriers was prepared and the cost of poor quality was calculated. Furthermore KPI´s was created through Lars Sörqvists description of ratio. The cost carriers differed depending on whether it was Bufab who caused the error, if it was a wrong product quality claim or if it was the supplier who caused the error. The cost of poor quality totaled of 4,7 Mkr. The pareto chart shows that the cause wrong product quality caused the highest costs. The costs of poor quality that where calculated mostly consisted of different labor costs. One of the KPI´s was based on labor cost and the other was based on total costs. Furthermore KPI´s where made of the number of complaints with the base of total number of order lines that have been sent. The company can then use this result to show how good quality the company have when new contracts are negotiated. If the methodology and results are promising, this thesis can be a working model for more companies within the Bufab group. Not all visible costs of poor quality was calculated in this thesis due a lack of time. The thesis also lacks entirely an assessment of the hidden costs of poor quality.

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This dissertation is an ethnography of U.S. women negotiating the shifting terrain of reforms to federal welfare policies. Chapter one reviews literature relevant to the dissertation themes. I discuss the work of anthropologists relevant to understanding U.S. welfare reform and gender, public policy and kinship, as well as the concepts of neoliberalism and neoconservativism which frame my analysis of the ethnographic material. In chapter two, I introduce a context for understanding everyday life in San Antonio for low-income women. After providing a brief historical context for understanding the public housing and urban poverty in San Antonio, I parse out events and themes related to public housing that punctuate and constrain the lives women, including the disparities among different City neighborhoods and significance of public housing in women's lives. Chapter three critiques flexibility as a strategy to meet the requirements of welfare reform and attain economic self-sufficiency. I describe gendered and classed perspectives on the marriage promotion component of welfare reform and contextualize these programs with women's lives and relationship choices. In chapter four, I look at marriage and marriage promotion as a component of welfare reform. I review complications and obstacles that women associated with marriage, such as blended families, domestic violence, and barriers to continued public assistance. These factors all affect women's considerations about marriage as a timely and appropriate choice or a way to improve their social and economic situation. Chapter five explores child care dilemmas encountered by women receiving and leaving welfare for employment. While subsidized child care is an option for some women, the employment opportunities available to them require a high degree of individual flexibility are frequently inconsistent with the surprisingly inflexible available formal and informal child care arrangements. Without subsidies, women are often unable to secure and maintain low-wage jobs that are available to them. I understand this predicament in the broader context of the gendered aspects of neoliberalism and welfare reform.

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Thesis (MTech. degree in Business Administration)--Tshwane University of Technology, 2009. / The extant microfinance literature provides an array of paradigms on microfinancial services delivery. The Ohio Paradigm advocates for the packaging and provision of microfinancial services along ordinary market practices in which there are both buyers and sellers of services. As such, the poor are not considered as mere beneficiaries but only as clients or at least a segment of financial services market.This study stems from the need to broaden the scope of research on this growing sector, which in comparison to other developing nations is fairly young. The aim of this research was to investigate the applicability of the Ohio Paradigm in South Africa as well as its impact on eventuating sustainable grass root financial systems.

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published_or_final_version / Journalism and Media Studies Centre / Master / Master of Journalism

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This research is concerned with poor communication as a source of conflict in the marriage, as seen from a practical-theological viewpoint. Certain questions presented themselves from within the theme, namely: What does Scripture teach regarding communication and poor communication in the marriage? What influence do interpersonal differences between marriage partners have on communication and poor communication in the marriage? How can marriage partners be guided so that poor communication within the marriage can be dealt with in such a manner as to enrich their marriage? Poor communication is the most common problem in marriages. Couples view poor communication as a major source of interpersonal conflict within the marriage. With the fall of man the communion between God and man, and between husband and wife was broken. The redemptive work of Jesus Christ made it possible for this communion between man and God and husband and wife to be restored. Communication can be effective when founded on the Scripture and conflict can be a relationship builder. The purpose of this study was to utilize Zerfass model to conduct a study regarding the meta- and basis-theoretical perspectives on poor communication and to place it in interaction with a practice-theory for pastoral theology in mind. Research has indicated that marital couples experience conflict within the marriage as a result of poor communication. It also has an effect on their relationship with God. The counsellor must be able to effectively communicate within his own marriage before he can counsel married couples. The conclusion of this research is that married couples that experience conflict as a result of poor communication can be assisted to overcome this problem and experience sound marital relationship and communication. / Thesis (M.A. (Practical Theology))--North-West University, Potchefstroom Campus, 2006.