The evolution of services oriented architecture and the centralization of services enable the expansion of business process management tools. The centralized solution for BPM brings more flexibility, and it also helps to build high-quality architecture. Currently there exist several solutions that support the BPM, and the selection of the proper tool can be difficult. Simultaneously, it is a rapidly growing industry which also brings several standards and principals. The main goal of my thesis is to help IT and business specialist with the selection and application of BPM into enterprise architecture.

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Business Process Management (BPM) has become one of the management approaches adopted by many organisations that strive to survive in a turbulent and competitive environment. BPM offers the means to manage and optimize business processes with the objective of improved efficiency and effectiveness; thereby improving the potential of business success. However, the extent to which BPM influences business success is a matter of debate with diverse schools of thought finding it difficult to reach consensus regarding the critical success factors of BPM and the extent at which processes and people influence business success. The capability of an organisation or enterprise is the ability to deliver on a desired outcome. In this dissertation, the enterprise capabilities of BPM are investigated. The research sets out to investigate the BPM maturity level of a South African parastatal. The intention is to identify and improve on those factors that influence maturity of the enterprise capabilities and may have negative impact on stakeholders. The approach taken to address the research objectives drew on case study methodology. Fieldwork was conducted using company documents, observation, a questionnaire and in-depth interviews. The questionnaire responses were qualitatively analysed using the categories of Hammer's model of enterprise capability. The research findings identified weaknesses in all categories of enterprise capability though expertise appeared to be thriving. The findings further suggest that weaknesses in leadership and the leadership style in particular impact on the effectiveness of business processes. The leadership style was seen as the major driver to impede process effectiveness. The following themes describing leadership style were derived from interviews: creation of sense of belonging, degree of approachability and extent of collaboration. In order to improve the BPM in the case company, the following recommendations were made: communication sessions, awareness training and process remodelling. The research study also provides the opportunity to understand BPM in a broader context, thus having potential for transferability to other organisations.

The manufacturing industry has been on a decline. Companies have been closed, and employees have lost their jobs. The purpose of this qualitative exploratory multiple case study was to understand how 5 small manufacturing companies in Massachusetts remained competitive. Systems theory was used to focus on process and innovation management implemented by organizational leaders. A purposeful sampling was conducted to identify 15 organizational leaders from 5 small manufacturing companies in Massachusetts. Data were collected through semistructured interviews with the 15 participants. Interviews were recorded and transcribed with NoNotes software. Data were compiled and submitted to participants to member check information. Once participants confirmed the data, data were compiled with NVivo 12 software. Through the compilation process, 10 themes emerged. Seven of the themes were directly related to the positive steps of process management: employee involvement, customers, communication, products, innovation, knowledge, and analysis. Three emergent themes regarding negative strategies were managing from a distance, lack of communication, and no buy-in from stakeholders. Positive social change could emerge from the results of this study if organizational leaders use this information to increase their success and help grow the Massachusetts manufacturing GDP. The increase of business may lead to more jobs and revenue to help support local communities in Massachusetts.

Em ambientes de negócios, a busca incessante pela competitividade tem demandado uma maior capacidade de lidar com as mudanças. Com o objetivo de atender à esta dinâmica, as empresas buscam soluções de integração dos seus processos com uso intensivo de tecnologia da informação, de modo a prover maior flexibilidade e agilidade nas suas operações. O termo Solução de Business Process Management, ou abreviadamente BPMS (Business Process Management System), diz respeito à plataforma tecnológica para a realização das iniciativas de integração e gestão dos processos de negócio neste contexto. Identifica-se como relevante a discussão sobre os requisitos organizacionais necessários para o uso de tais instrumentos e, especialmente, quanto à adequação das soluções de BPM existentes no mercado sob a ótica da estratégia de operações pela diversidade de alternativas existentes. Assim, esta pesquisa amplia os estudos relacionados com Gestão de Operações no que tange aos aspectos de avaliação de soluções de BPM na ótica do gestor de negócios. Foi desenvolvido um modelo de avaliação com o uso da técnica AHP (Analytic Hyerarchy Process), que permitiu identificar e relacionar as características funcionais de uma solução BPM com os objetivos de desempenho na visão do gestor do negócio. Tal modelo consubstancia-se em um questionário e uma matriz de priorização dos objetivos de desempenho, possibilitando a obtenção de uma nota de perfil competitivo para cada solução de BPM avaliada. Para a validação do modelo foram utilizados o método Delphi na definição do questionário e o método do estudo de caso na verificação da sua aplicabilidade. O modelo proposto mostrou-se adequado para o entendimento das soluções apresentadas e as diferenças entre as mesmas em termos de capacidades e vocações dentro da perspectiva do gestor do negócio. Além disso, o resultado do estudo de caso pemitiu a classificação das alternativas e a delimitação do universo a ser considerado à priori, o que contribui para uma seleção na visão do gestor do negócio e diminui a percepção de risco do investimento a ser feito. / In business-oriented environments, the incessant search for competitiveness has demanded a higher ability to deal with changes. In order to follow such dynamics, companies have been searching for solutions of integration of its processes with intensive use of information technology, in a way of providing better flexibility and speed to its operations. The term Business Process Management Solution, or Business Process Management System (BPMS) provides a technological platform for realizing such initiatives. It seems relevant a discussion about organizational requirements needed to apply such tools and, specially, on BPM solutions adequacy under operations strategy point-of-view. A model for evaluation based on the use of AHP (Analytic Hierarchy Process) was developed to identify the functional characteristics of a BPM solution and link to the performance objectives from the business manager point-of-view. Such model is composed of a questionnaire and a matrix of prioritization of the targeted performance objectives, making possible the attainment of one competitive profile grade for each evaluated solution. The model has been validated with the Delphi method for the questionnaire definition and the method of case study for its applicability. Its application proved to be adequate to better understand the presented solutions and the differences among them in terms of capacity and strengths from the manager view, and, it allows a logical selection delimiting the universe to be evaluated what might diminish the perception of risk of the investment to be made.

Em ambientes de negócios, a busca incessante pela competitividade tem demandado uma maior capacidade de lidar com as mudanças. Com o objetivo de atender à esta dinâmica, as empresas buscam soluções de integração dos seus processos com uso intensivo de tecnologia da informação, de modo a prover maior flexibilidade e agilidade nas suas operações. O termo Solução de Business Process Management, ou abreviadamente BPMS (Business Process Management System), diz respeito à plataforma tecnológica para a realização das iniciativas de integração e gestão dos processos de negócio neste contexto. Identifica-se como relevante a discussão sobre os requisitos organizacionais necessários para o uso de tais instrumentos e, especialmente, quanto à adequação das soluções de BPM existentes no mercado sob a ótica da estratégia de operações pela diversidade de alternativas existentes. Assim, esta pesquisa amplia os estudos relacionados com Gestão de Operações no que tange aos aspectos de avaliação de soluções de BPM na ótica do gestor de negócios. Foi desenvolvido um modelo de avaliação com o uso da técnica AHP (Analytic Hyerarchy Process), que permitiu identificar e relacionar as características funcionais de uma solução BPM com os objetivos de desempenho na visão do gestor do negócio. Tal modelo consubstancia-se em um questionário e uma matriz de priorização dos objetivos de desempenho, possibilitando a obtenção de uma nota de perfil competitivo para cada solução de BPM avaliada. Para a validação do modelo foram utilizados o método Delphi na definição do questionário e o método do estudo de caso na verificação da sua aplicabilidade. O modelo proposto mostrou-se adequado para o entendimento das soluções apresentadas e as diferenças entre as mesmas em termos de capacidades e vocações dentro da perspectiva do gestor do negócio. Além disso, o resultado do estudo de caso pemitiu a classificação das alternativas e a delimitação do universo a ser considerado à priori, o que contribui para uma seleção na visão do gestor do negócio e diminui a percepção de risco do investimento a ser feito. / In business-oriented environments, the incessant search for competitiveness has demanded a higher ability to deal with changes. In order to follow such dynamics, companies have been searching for solutions of integration of its processes with intensive use of information technology, in a way of providing better flexibility and speed to its operations. The term Business Process Management Solution, or Business Process Management System (BPMS) provides a technological platform for realizing such initiatives. It seems relevant a discussion about organizational requirements needed to apply such tools and, specially, on BPM solutions adequacy under operations strategy point-of-view. A model for evaluation based on the use of AHP (Analytic Hierarchy Process) was developed to identify the functional characteristics of a BPM solution and link to the performance objectives from the business manager point-of-view. Such model is composed of a questionnaire and a matrix of prioritization of the targeted performance objectives, making possible the attainment of one competitive profile grade for each evaluated solution. The model has been validated with the Delphi method for the questionnaire definition and the method of case study for its applicability. Its application proved to be adequate to better understand the presented solutions and the differences among them in terms of capacity and strengths from the manager view, and, it allows a logical selection delimiting the universe to be evaluated what might diminish the perception of risk of the investment to be made.

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In diesem Beitrag lesen Sie: • welche Ziele Modellierungstools haben können, • welche Objekte und Elemente generell abgebildet werden können, • welche unterschiedlichen Einsatzgebiete diese Tools haben können.

Abstract In order to make the limited manpower of judges concentrated on the core trialaffairs for the decrease or avoidance of the delay of cases, Judicial Yuan positivelypromote the Judicial Process Management System. Judicial process management isoriginally a system developed for the decrease of cases under delayed trial. Its centralthinking is that the judge will not start to intervene the trial until the case is close to thestage suitable for bringing to trial. The preparation work before that is to be positivelyhandled by a small number of judges and sufficient auxiliary manpower led by them. Asa result, the limited manpower of judges is able to concentrate their time and energy on oyer and judgment. Hence, the cases can be rapidly under trial, alleviating the caseburden of judges. This system has changed the traditional case separation model.Therefore, as from May 1, 2007 and June 1, 2007, Kaohsiung District Court and TaoyuanDistrict Court respectively started adopting this system to conduct trial handling of civilcases and criminal cases, with a trial period lasting for two years. In view of the localityfactor, and focusing on the Judicial Process Management System applied by Kaohsiung District Court to the handling of cases, the study just obtains materials from the localsources, and ttempts to employ the management implication to carry out this research,intending to construct a Judicial process Management System which is applicable to thecourts of Taiwan. Attempting to start the research from the angle of management, this paper adoptsthe research methods of literature analysis method, in-depth interview method and synthetic induction method, and combines them with multiple case analysis method to investigate and analyze the related problems. In the past, the judicial circle enormously stressed the cultivation of legal personnel and expertise, but obviously neglected the judicial administrative management. Along with the acceleration of reform steps, it is required to import administrative management system to the judicial circle. Focusing on the current predicaments of judicial administrative management in Taiwan, including the obstruction coming from the internal personnel and the restriction of external ordinance system, the study makes the related analyses, and expects to have an insight into the problems through the improvement way of the use of the readjusted human resources. The study pays concerns for, expands and increases the functions of legal supporting staff, and establishes the handling process of the judicial cases of Taiwan and the standard process of the time limit. Apart from absorbing the experience of the international advanced countries, the study cautiously and seriously considers the judicial culture itself in Taiwan, as well as the merits and demerits found in the cultivation restrictions of legal personnel. These two aspects are mutually integrated, hoping to bring greater progress to the judicial management policy of Taiwan, and turn it to be more complete. The construction of an efficient judicial institution has to be added with appropriate manpower and equipments. As observed from the experience of trial implementation of Judicial Process Management System, if it is hoped to pursue a rapid handling of cases, all the cases entering the court have to be strictly controlled, and promptly arranged to enter the trial procedures. The judges will not start to intervene the handling of cases until it is close to the stage suitable for bringing a case to trial. The study employs the concept of corporate operation management to promote Judicial Process Management System. The cases are to be handled by means of layering of team and division of labor. Let the human resources of the court perform the most effective distribution and use. In this way, the problems of serious accumulation of cases and poor efficiency of the trial of cases in different courts of Taiwan can be readily solved. In addition, to meet the concrete and objective conditions of the various courts of different grades in Taiwan, Judicial Process Management System has to be redesigned to meet the judicial process and methods of the local courts. Before the appearance of more positive and effective method, Judicial Process Management System can play a significant role in the process of judicial reform.