This research responds to calls for the establishment of an overriding rationale, or raison d'être, for public relations practice. Several scholars are suggesting that the construct of legitimacy provides an overarching rationale that would link public relations practice across organisations, industries and countries (Boyd, 2000; Massey, 2001; Metzler, 1995, 2001; van Ruler & Vercic, 2005; Vercic, van Ruler, Butschi, & Flodin, 2001). However, existing public relations studies using legitimacy have focused on the communicative aspects, with little emphasis on long term and societal level effects for organisations. In seeking to accommodate these challenges, the central research question of this thesis is: Does legitimacy provide a rationale for public relations practice, and if so, in what ways? This study draws on institutional theory, with its central imperative of legitimacy, to address this question. Institutional theory considers the relationship between organisations and environments from a social constructionist perspective. Institutions created through the social construction of reality are based on shared, rational myths of legitimacy which drive organisational and social action, and with which organisations need to demonstrate compliance through their organisational ceremonies or practices. These two central contributors to legitimacy -- rational myths and ceremonies -- provide the framework guiding the study. The study was conducted around issues about the corporate social responsibility (CSR) of the four major Australian banks. In order to consider relationships between public relations practice and legitimacy as an institutional concept, Giddens' theory of structuration is used as a theoretical apparatus to straddle the rational myths of legitimacy at the level of institution, with public relations practice related to ceremonies at the level of action. 'Structuring moments' identified in media coverage provide sites of microanalysis of the intense social construction of rational myths of legitimacy that include organisations and publics. Through these theoretical devices, a number of guiding research questions shape the study: RQ i): What is learned about the social construction of rational myths about legitimacy by studying media coverage about CSR in Australian banking? RQ ii): What is learned about legitimacy by studying public relations practices in relation to media coverage about CSR in Australia banking? A longitudinal, qualitative, case study approach was taken to explore the research questions in this study. As legitimacy was viewed as a process of ongoing social construction, a temporal bracketing strategy (Langley, 1999) was used to examine the relationships between the level of institution and of action over the six year period of the study. Media coverage, annual and social impact reports, and interviews were used as sources of data to examine the institutionalisation of corporate social responsibility in the Australian banking industry. The findings of the study show that there is a dynamic relationship between public relations and legitimacy at both theoretical and practical levels. Through the duality of structure lens, theoretically public relations can be conceived as agency and legitimacy as structure. The influence of these two dynamically interrelated levels of agency and structure is both constituted by human agency and is the medium of the institutions (Sewell, 1992). Public relations practices, therefore, can be seen as human agency that both shapes and is shaped by legitimacy. If legitimacy represents a dominant concept of organisational success, it is also a rationale for public relations practice as an act of human agency that seeks to create alignment between organisations and publics in their environment. As such, public relations practices are not just activities. Rather, public relations practices constitute a central resource that organisations can access to exert power to create and manage their legitimacy within the broader environment. Public relations practices, therefore, are resources because they are embedded within the deep structures of society that influence organisational practice, but also are actions that allow the organisation to shape those structural arrangements. This process takes place within webs of communication and relationships between organisations and publics that form institutionalised legitimacy. This study also found that public relations practice is a balance between the demands of time and space. The traditional focus of public relations studies has been on incidents of compressed time and space, such as crises and campaigns. This study suggests that expanded periods of time and space are also integral to how and why public relations make a contribution as, over time, there were shifts to the institutional arrangements that guide public relations practices. This suggests that there is a compression of time and space as organisations and publics communicate in their relationship and an expansion of time and space to shift frames of social structures and legitimacy. It is through this juxtaposition of time and space, and across dual levels of structure, that legitimacy provides a rationale for public relations practices. The conclusions of this research make a major contribution to public relations theory by building a model for considering how legitimacy provides a raison d'être for public relations practices. As such, the model developed in this research provides a theoretical framework of how public relations practices contribute to organisational legitimacy at a societal level. The study also provides deeper insights to the role of public relations practices in managing organisational legitimacy at the level of action. In doing so, it addresses theoretical and methodological issues of the conflation of publics and environment. A number of opportunities for further research are presented by this study in understanding drivers of public relations practices and the role of inspection forums in processes of legitimacy. For practice, there are implications of taking a longer term perspective to considering the role of public relations practices, its impact on organisational success and, therefore, how it is evaluated.

This thesis illustrates the development of a new methodological tool for arts marketing, called the visibility/involvement model, through a critical analysis of promotional material of Christchurch's art galleries. The methodological tool provides insights into the quality of the art galleries' marketing activities, categorising promotional material according to their level of visibility/public accessibility and required individual involvement. The promotional material was considered according to three different dimensions of meaning: (1.) The textual dimension of meaning (Fairclough, 1992); (2.) The visual dimension of meaning (Kress and van Leeuwen, 1996; 2006); (3.) The local dimension of meaning (Scollon and Scollon, 2003). The innovation of the newly developed model lies in the combination of these three dimensions coming from the three different theoretical and methodological areas of thought: Critical Discourse Analysis, Systemic Functional Analysis, and Mediated Discourse Analysis. The model takes the above mentioned three dimensions together in order to categorise and assess a gallery's current marketing approach, and to then recommend a gallery's enhancement of marketing strategies to either deepen or broaden their audience. The visibility/involvement model also provides understanding of a gallery's underlying ideology and can explain why a certain gallery emphasises a particular marketing approach more than another cultural organisation and what implications that might have for future developments. This thesis challenges the view that traditional marketing strategies apply to arts marketing. Following Venkatesh and Meamber's (2006), who account for the cultural production process, drawing on McCracken (1986; 1988), this thesis attempts to engage in a holistic arts marketing approach. In order to attempt a holistic analysis, the thesis is based on analysis of galleries' visual signs, mission statements, and sent-out invitations. A central argument in the thesis is that each class of promotional material implies different properties, and hence requires an altered promotion strategy based on the target audience and the main communicative intention. The concept entails that the audience becomes narrower and more homogeneous from the category of visual signs to the class of sent-out invitations. Likewise, the communication needs to become more personal and specific. The audience layer model, an application of the visibility/involvement model introduced in the final chapter of this thesis, illustrates the relationship between the audience and promotional material.

Thesis (M.A.)--University of Southern California, 2007. / Source: Masters Abstracts International, Volume: 45-05, page: 2120. Adviser: Jennifer Floto. Includes bibliographical references.

Zugl.: Zürich, University, Diss., 2005.

Thesis (Ph.D.)--Saint Louis University, 2005. / Chair: Matthew Mancini. Includes bibliographical references.

Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1992. / Source: Masters Abstracts International, Volume: 45-06, page: 2860. Typescript. Includes bibliographical references (leaves 91-92).

Zugl.: Tübingen, Univ., Diss., 2007

Thesis (M.H.A.)--University of Michigan, 1961.

Thesis (M.H.A.)--University of Michigan, 1957.

Thesis (M.S.P.H.)--University of Michigan, 1941.