Service quality plays an important role in business performance, low cost, customer satisfaction, customer royalty and making profit. Now, the free market of Independent Power Project has a significant impact on Taiwan Power Company (TPC), and TPC will have more competitions in the future. In order to retain the current customers, TPC should provide the service quality which meets the need of customer more, and raise the level of customer satisfaction thus. This research studies the correlation between the service quality of electricity industry and customer satisfaction. It is based on PZB model of service quality and customer satisfaction and the objects are the customers of TPC in Science Park. The mains conclusions are shown as the following: 1. For those customers in the Science Park, there is significant difference between the expected service quality and the perceived service quality in electricity industry. 2. There is no significant difference between the expected service quality from Science Park customers and the management perceptions of consumer expectations in electricity industry. 3. There are four dimensions are extracted to evaluate the service quality of electricity industry, including reliability, empathy responsiveness, convenience assurance, and tangibles. To evaluate the customer satisfaction, there are two dimensions extracted, including the staff service and total satisfaction and service value. 4. The convenience assurance and tangibles dimensions in perceived service have positive influence on customer satisfaction. 5. The convenience assurance dimension in expected service have positive influence on customer satisfaction. 6. The convenience assurance and tangibles dimensions in perceived service quality have positive influence on customer satisfaction. 7. This research compares two evaluating models of service quality, including the ¡§SERVQUAL¡¨ and ¡§SERVPERF¡¨. In the result of regression analysis, the ¡§SERVPERF¡¨ has higher interpretation ability in customer satisfaction (55.3%). 8. These statistic variable of customer population including ¡§Science Park site¡¨, ¡§contract capacity¡¨, ¡§use tally High tech industry SEMIF47 production machine¡¨, ¡§install prevents the voltage to plummet equipment¡¨, and ¡§install Uninterruptible Power Supply¡¨, have significant difference on customer satisfaction.

Because the change of the society and the raise of consumption level, people value the quality of life more and more, and when they make decisions o products, the quality of products and the customer services all affect their decisions . This situation also extends to hospitality, not only delicate diet but also customer service plays on important role in the purchase willingness of consumers. Customer service not only includes attendants¡¦ spirits and attitude, but also the decoration of retail stores, the taste of food, and the dress of attendants. Raising the quality of service helps the company credibility and consumer promise, and people will purchase and recommend the product because of the company credibility, and customers will support the company because of the consumer promise even if there are other lower price rival commodities they sill still support the company. The present research focuses on the service quality of coffee chain stores in Kaohsiung and analyze if the credibility and consumer promise affect the purchase willingness or not. For the method of the present research, the first step is the sampling surveys, which are totally 236 surveys, and the questions of the survey are the quality of service, the credibility, consumer promise, and the participants¡¦ information. Then, I analyze the data and discuss how the credibility and consumer promise affect the participant¡¦s evaluations to the service quality and the willingness of repurchase. The results show a significant relation between service quality and the willingness of repurchase, and the credibility and consumer promise also affect the willingness of repurchase partially. At the end of the present research are the discussion and suggestions for the future research.

Nowadays, almost all organizations use information technologies (IT) in some extent that they have gained many advantages from it. However, the wrong management of IT processes may cause big problems for organizations. It is first required to reach the quality to successfully govern IT and its processes. At this point, it is essential to have a quality maturity framework that organizations could use to follow a logical path in achieving quality. This thesis represents a study for determining the general quality requirements of a possible quality maturity framework for IT facilities in organizations. Many quality models, awards and frameworks will be discussed to determine those quality requirements and a possible leveling of the requirements will be also represented. Besides, a quality assessment survey will be performed in Turkish institutions regarding the quality requirements and the factors affecting them to determine the quality level of IT facilities in Turkish institutions.

Digital watermarking technology is a potential future technology, which uses to protect copyright. Traditional digital watermarking is usually suffered from the limited information capacity and imperceptibility deficiency. In this research, we present the method to increase the capacity of the traditional watermarking techniques, which can be used broadly in present digital watermarking techniques by using the relation between the information in the cover-media. We use two kinds of digital watermarking techniques to analysis. The experiment result show that the proposed method can increase the capacity of embedding information without involves significant quality degradation in cover-media.

Abstract The role of information has become more important in the changing environment. To be good decision-makers, we need to gain access to more accounting information. In the chain-reaction of the Asian economic crisis, the business is facing a highly uncertain environment. Many companies face fierce challenges and even run the risk of bankruptcy. In Taiwan, a series of fraud in the stock market since 1998 has caused huge losses to investors and a great concern to the general public. If the investors make their investment decisions based on the audit reports, why still so many investors suffered huge losses? The main purpose of this thesis is, therefore, to discuss whether there are statistic significant relationships between audit reports and investment behavior. Questionnaires were used to obtain data from three groups of subjects: company executives, CPAs, and investors. The total sample size was 208. The SPSS statistic software was used to analyze the data. The statistic methods included: frequency distribution, factor analysis, Cronbach¡¦s £\ , correlation analysis, ANOVA, and Scheffe method. The major findings of this research are as follows: 1. As far as the information aspect of audit reports is concerned, the differences between CPAs and investors are statistically significant. 2. As for audit quality, both the differences between company executives and CPAs and the differences between CPAs and investors are statistically significant. 3. The investors don¡¦t pay much attention to audit reports.

Taiwan Salt Industrial Corporation¡]T.S.I.¡^is a large business that presently monopolizes the salt producing industry in Taiwan. It was to be privatized by the target date of November in 1992 but has not yet been assessed by Executive Yuan. Since joining the WTO, Taiwan¡¦s economic policies have favored privatization, liberalization and internationalization. The salt products market would be fully open after abolishing the Regulation of Salt Policy, which would follow the privatization of T.S.I.. T.S.I. would then face strong competition.The promotion of quality service is presently the major focus of T.S.I. management. Therefore, the subject in need of exploration is mastering the competition by promoting service quality. After studying the interrelated references and theories, this research adopts the¡uSERVQUAL¡vscale for measuring the service quality which was introduced by three scholars; Parsurama, Zwithaml and Berry. This questionnaire, which aims at the management character of T.S.I., was developed appropriately through calculation and amendment. Those interviewed for this research were the salt buyers for agriculture and industry who bought salt from the Kaohsiung Sales office of T.S.I. and the consumers who bought the new products. The questionnaire included four dimensions; expected service, perceived service, overall satisfaction and individual demands. The following are some of the findings of this study: 1. The salt buyers for agriculture and industry There is positive correlation between perceive service and satisfaction among the buyers. That is, the more efficient the buyer¡¦s perceived the service to be, the higher their reported satisfaction was. There is a positive correlation between expected service and satisfaction among buyers. That is, the higher the buyeer¡¦s expectation of service, the higher their satisfaction was with that offered by the Kaohsiung Sales office of T.S.I.. There is positive correlation between the satisfaction and continued purchases made on the part of the buyers. That is, the higher the buyer¡¦s satisfaction with the Kaohsiung Sales office of T.S.I., the more continual purchases the buyer made. There is a positive correlation between satisfaction and recommendations among buyers. That is, the more satisfied the buyer was the more the buyer recommended of the products of purchased to friends and relatives. 2. The Consumers There is a positive correlation between expected service and perceived service. That is, the higher the expectations of the consumers were the better they perceived the service they received. A positive correlation is found between perceived service and satisfaction. That is, the more efficient the consumer perceived the service to be the higher their reported satisfaction. The study showed a positive correlation between expected service and satisfaction. That is, as consumer¡¦s expectations grew so did their satisfaction. A positive correlation is found between the satisfaction and continual purchasing behavior of customers. When consumers are satisfied they continue to buy. Finally, a positive correlation exists between satisfaction and recommendations made by customers. When customers are satisfied they recommend the products they purchase to their friends and relatives.

The telecommunication business in Taiwan flourishes vigorously and competes intensely. It¡¦s not difficult for the proprietors to get new customers, but not easy to cultivate long-term loyal customers. The proprietors also recognize one thing that is very important for them to manage and maintain the special accounts. Moreover, they should think how to provide good quality of one stop shopping and total solution service to make the special accounts satisfied, they will be loyal to telecom and willing to keep long-term relationship. This research is from the special accounts¡¦ recognition to discuss the interaction among relationship quality, its influence variables and customer loyalty, and discuss whether the relationship quality, customer loyalty is changed with the background variables of account managers, special accounts. By means of questionnaire, and proceed real-evidence research, this research applied correlation analysis, ANOVA analysis and regression analysis to analyze the answering data. This dissertation attempts to offer suggestions for telecom managers to promote the special account service. The main results as follow: 1.Relationship quality¡¦s influence variables ¡]similarity, expertise, service tangibility, interaction intensity, mutual disclosure, cooperative intentions¡^make positive and strong outcome with relationship quality, ordered by cooperative intentions, service tangibility, expertise, similarity. 2.Relationship quality ¡]satisfaction, trust, commitment¡^makes positive and strong outcome with customer loyalty, ordered by commitment, trust. 3.Different result of special accounts¡¦ complaint has an obvious difference on the relationship quality and customer loyalty. 4.Different length of the special account service contact has an obvious difference on the relationship quality and customer loyalty. 5.Account managers background variables with sex, working time have obvious difference on the relationship quality and customer loyalty.

The correlation of x-ray beam quality at typical energies used for dental radiography with dosimeter response was studied. Landauer Luxel ™ Optically Stimulated Luminescence (OSL) dosimeters were analyzed for the dose response with respect to the built-in variety of filters in each badge. Trends found in dosimeter response were compared to beam quality measurements through use of a spherical, air ionization chamber and added aluminum filtration to harden the beam. Additionally, a series of image quality analyses were performed to determine if the exposures were performed at optimal settings for easy reading by the dentist. Through the use of a survey in which the dental office sends in the x-ray film to Landauer for analysis, these factors can be determined using calibration curves determined from collected data for correction.

Mineral nutrients imported in composted dairy manure (CDM) and municipal biosolid (CMB) amendments for highway-rights-of-way and urban landscapes can pose a threat to surface water quality. Treatments were developed to evaluate recommendations for amending roadside and urban soils with compost at large volumebased rates. Texas Department of Transportation (TxDOT) recommendations were evaluated in 2002 and 2003. Municipal recommendations were evaluated in 2004. Treatments were imposed on 4 by 1.5-m field plots on a constructed soil with an 8.5% slope. Three TxDOT compost application methods were tested; incorporation at 25% by volume (CMT), topdressing over vegetation (GUC), and topdressing a 5-cm compost woodchip mix over bare soil (ECC). In 2003, a 12.5% CMT treatment was substituted for the GUC, and two contrasting composts were compared. In 2002, soil test phosphorus (STP) concentrations (mg kg-1) were 291, 360, 410, and 1921 mg kg-1 in the 0 to 5-cm layer of a course textured CMT, fine textured CMT, GUC, and ECC treatments, respectively using CDM. In 2003, STP concentrations were 264, 439, 496,623, 1115, and 2203 mg kg-1, in the 0 to 5-cm layer after incorporation of CDM and CMB at the 12.5 and 25% volume-based rates, and topdressing the 5-cm CDM- or CMB-woodchip mix over bare soil, respectively. In 2004, contrasting CMB products, relatively low or high in total phosphorus (TP) were incorporated into the soil at 12.5 and 25% by volume, or imported in transplanted sod at the 25% by volume rate. The STP concentrations were 87, 147, 180, 301, 322, and 544 mg kg-1, respective to the previously defined treatments. Runoff water from 14, 10, and 8 natural rain events was used to characterize nutrient and sediment transport in 2002, 2003, and 2004, respectively. Concentration of TDP in runoff water was highly variable for roadside treatments across rain events. Mass losses of TDP were similar after CDM or CMB were incorporated into the soil at 12.5 and 25% by volume. Compost incorporation was the most effective method for limiting TP loss in runoff. Roadway and urban soils are expected to contribute greater TP losses as P concentration increases in soils.

The major purpose of this study was to examine work quality in the avocation of sports officiating, as determined by selected Texas High School Sports Officials. Specifically, the study investigated work quality indicators and the relationship between those indicators and the officials overall perception of the avocation of Texas High School sports officiating. To accomplish this purpose, two different survey methods were used. A convenience sample of 125 sports officials participated in a qualitative questionnaire. Usable data was obtained from 114 officials. Utilizing both the qualitative research and information gathered from relevant literature, a web-based survey was constructed and used to contact selected members of the Texas Association of Sports Officials. A total of 1075 responses were received. The web-based instrument integrated items related to basic demographic information, as outlined by Quinn and Staines, (1979). These items included, but were not limited to the following: gender, age, economic information, marital status, educational background, ethnic background and primary occupation. The instrument also investigated the following indicators of work quality: Vocational and avocational information, work environment, personal health and wellbeing, organizational and administrative support, and organizational commitment and officiating career outcomes. These indicators were further explored through the development of work quality constructs, which related to each indicator. The constructs were further studied as to their relationship with certain demographic information. The results of this study indicate that although there are significant work quality issues as they relate to sports officiating, the majority of the constructs studied showed little negative impact on the sports officials’ perception of the work quality of the officiating avocation.