The major purpose of this study was to assess the impact of leadership style on service quality in intercollegiate athletics. Specifically, the study examined the relationship between the athletic directors'€™ transformational leadership and service quality as perceived by the student athletes via the organizational outcomes including organizational citizenship behavior, organizational commitment, and job satisfaction. To accomplish this purpose, two web-based surveys were utilized to collect data from 927 head coaches and 1,064 student athletes from 53 institutions of the major five conferences in the NCAA during the 2005-06 academic year. The final response rate from the head coaches was 19% (175/927), and from the student athletes was 25% (271/1064). The instrument included basic demographic information, a nine-item to measure the athletic directors'€™ transformational leadership (Bass, 1985a), a twelve-item measure to assess head coaches'€™ organizational citizenship behavior (Smith, Organ, & Near, 1983), a six-item measure to capture head coaches' affective commitment (Meyer & Allen, 1997), a three-item measure to assess head coaches'€™ overall job satisfaction (Cammann, Fichman, Jenkins, & Klesh, 1983), and a fourteen-item measure to assess student athletes' perceived service quality (Harris, 2002). The descriptive data revealed that the athletic directors' charismatic leadership, one dimension of transformational leadership, was the prominent factor, as perceived by the head coaches. Further, the student athletes perceived responsiveness and empathy as the prominent dimensions of service quality. Results from the SEM indicated that the overall athletic directors' transformational leadership was correlated to all organizational outcomes. In the relationship between the transformational leadership and service quality via the organizational outcomes, generalized compliance mediated the relationship between the transformational leadership and service quality.

none

none

The purpose of this study is to discuss internet service quality and website traffic what relations exist between the two. Review the previous literature on the internet service quality, the general analysis of the literature is to take the questionnaire form. In addition, although Taiwan's small and medium enterprises are active in setting up the company's Web site, but they are only concerned about the existence of their company's Web site. Therefore, they rarely make use of the characteristics of the Internet to increase the profits of the company. The majority of small business Web site service quality is very simple, so this study is based on small and medium enterprises in Taiwan in 2008, 9-12 months of the average site traffic information as a sample. Then we use econometric methods to estimate the internet service quality to the impact of site traffic. After the analysis of empirical models, this study get the following four conclusions: (1) Taiwan's small-scale service sector industries, and its Web site service quality still needs to strengthen. (2) Service interaction quality and usability for visitors's convenience time have a significant positive impact. (3) Information quality and service interaction quality for visitors's byte volume have a significant positive impact. (4) Government should encourage the industry policy of the network platform. Based on the above conclusions, this study suggests that the government can make use of service interaction quality, supplemented by information quality and usability to set up the service sector of the network platform and to provide related technology or subsidies to small businesses and to promote the site.

Thesis--University of Western Australia, 2006. / "This thesis is presented in partial fulfilment of the requirements for the Degree of Environmental Engineering, The University of Western Australia, 2006." "Engineering dissertation." Cover title. Includes bibliographical references (p. 92-94). Also available electronically from the Engineers Without Borders website : http://www.ewb.org.au/main/ (Viewed 20/11/2009).

Thesis (M.S.)--Utah State University, Dept. of Landscape Architecture and Environmental Planning, 1973. / Includes bibliographical references.

Thesis (Ph. D.)--University of Hong Kong, 2001. / Includes bibliographical references (leaves 364-376).

Thesis (M.S.)--Ohio State University. / Bibliography: leaves 108-109. Available online via OhioLINK's ETD Center

Thesis (DClinPsychol)--Salomons Centre. BLDSC no. DXN026693.

Thesis (Ph. D.)--University of Washington, 2001. / Vita. Includes bibliographical references (leaves 143-146).