Nei servizi di tutela del minore di frequente il lavoro sociale con le famiglie assume una connotazione fortemente sanitaria, caratterizzata dalla tendenza da parte degli operatori sociali di concentrare in capo a sé, in forza del mandato istituzionale a cui devono rispondere e in nome della loro riconosciuta expertise, il processo di aiuto, escludendo dalla scena altri soggetti significativi. Per poter realmente parlare di tutela del minore e di supporto alla famiglia è necessario assumere uno sguardo includente che coinvolga nel processo di presa di decisioni, i genitori, il minore e altre relazioni motivate a partecipare alla costruzione del benessere familiare, perché insieme si pensi ad interventi che trovino una significativa rispondenza nel mondo della vita. Le Family Group Conferences sono un modello di presa di decisioni attraverso il quale la famigli allargata (parenti, amici, vicini di casa…) predispone un Piano di protezione ed assume delle decisioni a favore di un minore che si trova in situazione di rischio o pregiudizio per tutelarlo e garantirgli una situazione di benessere. Il modello proposto dalle FGCs è ascrivibile nella categoria dei servizi relazionali perché valorizza le relazioni esistenti, ne produce delle altre e coinvolge i diretti interessati, favorendo processi di empowerment. / The social work in child protection is often characterized by a disabling and authority based work; as a matter of fact the professionals use to centralize the power in their hands, in the name of their expertise, cutting the family out of the decisions regarding their lives . This is not the right way to work to build the parents and children welfare because, if the aim is to promote a real change in families, it is necessary the involvement of the family itself in the decision making process. A family group conference (FGC) is a decision making and planning process whereby the wider family group makes plans and decision for children and young people who have been identified either by the family themselves or by service providers as being in need of s plans that will safeguard and promote their welfare It is possible to define FGC as relational service because it is based on participatory approach in which social service work together with parents, children and others important relations to find the right way to care and protect the child.

La ricerca ha l’obiettivo di illustrare la tesi secondo cui le donne hanno un ruolo importante all’interno dei processi rigenerativi delle comunità e possono essere considerate il “motore” per lo sviluppo dei legami sociali. In particolare, le donne di diversa nazionalità, all’interno dei quartieri multietnici, possono agire da “ponte” capaci di mediare tra la cultura del paese d’origine e quella del paese ospitante, capaci di unire mondi culturali e sociali diversi, rappresentando quindi una possibile e preziosa via per promuovere l’integrazione sociale. La ricerca si basa sul case study di un progetto di Community Work chiamato “il mondo in un quartiere”, nato nel 2012 all’interno del contesto multiculturale del Comune di Pioltello. Sono state realizzate 43 interviste a persone in vario modo coinvolte nel progetto. Attraverso le interviste, analizzate su tre livelli di lettura, sono stati messi in luce i nodi tematici rilevanti, la percezione delle persone sul progetto e l’efficacia della metodologia di Social Work. Infine, i dati emersi dalle interviste sono stati commentati e connessi con i temi emersi dalla letteratura internazionale evidenziandone gli aspetti di conformità, di diversità, gli aspetti non osservati e quelli innovativi introdotti dall’esperienza sul campo. / The research aims to prove the thesis according to which women play a foremost role in the regenerative processes, as well as they can be considered as the “driving force” in the development of social connections. In particular, women of different nationalities, within the multiethnic neighborhoods, they can act as a "bridge" able not only to mediate between the culture of the native country and that of the host country, but also to connect different cultural and social worlds, representing in this way a potential and worthy way to promote social integration.The research is based on the case study of a Community Work project called "the world in a neighborhood" arised in 2012 within the multicultural context of the City of Pioltello. 43 interviews were conducted to people differently involved in the project. The interviews were analyzed on three different levels of reading; first finding the focal themes, following people’s perception of the project and finally the effectiveness of the Social Work methodology. To sum up the data collected from the interviews were analyzed and connected with the themes resulted from the international literature, highlighting the aspects of: compliance, diversity together with the not faced aspects and the innovative ones introduced by a first and experience.

The overall purpose of this thesis was to explore the program “Bredsands Brobyggare,” which aims to increase immigrant parents’ involvement and participation in their children’s schooling. This was achieved by studying how the “bridge builders” experience relationship building with the parents and what strategies they use while working with the target group, as well as how these strategies are considered to affect the parents’ involvement in school. In the thesis, four semi-structured interviews were conducted with service providers working in the investigated program. The results were analyzed from a hermeneutic abductive approach through a thematic analysis. Dempsey and Sandler’s theoretical model of motivational sources for parents’ involvement in their children’s schooling is the theoretical framework underlying the analysis. The results showed that the bridge builders used their cultural-understanding ability to build a relationship with the parents and increased other professionals’ awareness and understanding of their difficulties and needs. Furthermore, after establishing a relationship with the parents, the bridge builders used other approaches, such as a strength-based approach and the implementation of individualized support according to the parents’ needs, aiming to create a stable line of communication between school and home, which in turn can potentially develop parents’ involvement in their children’s schooling. / Det övergripande syftet med denna uppsats är att utforska programmet "Bredsands Brobyggare" vars syfte är att öka utrikesfödda föräldrars engagemang och delaktighet i sina barns skolgång. Detta genom att studera hur yrkesutövarna, de så kallade "brobyggarna", upplever relationsbyggandet med föräldrarna och vilka strategier de använder i arbetet med målgruppen, samt hur dessa strategier anses påverka föräldrarnas delaktighet i skolan. I uppsatsen genomförs fyra semistrukturerade intervjuer med yrkesutövare som arbetar inom den undersökta verksamheten. Resultatet analyserades utifrån en hermeneutisk abduktiv ansats, genom en tematisk innehållsanalys. Den teoretiska ramen som ligger till grund för analysen är Dempsey and Sandlers teoretiska modell om motivationskällor för föräldrars delaktighet i barnets skolgång. Resultatet visar att yrkesutövarna använder sig av relationsskapande och andra förhållningssätt vid arbete med föräldrar som har en invandrarbakgrund. Specifikt indikerar resultatet att brobyggarna använder sig av sin kulturell-förståelse förmåga, både för att bygga en relation med föräldrarna samt för att öka övrig personals medvetenhet och förståelse av föräldrarnas svårigheter och behov. Efter etablering av relation med föräldrarna, använder brobyggarna andra förhållningssätt till exempel som ett styrkebaserat förhållningssätt samt implementering av individualiserat stöd enligt föräldrars behov, detta i syfte att skapa en stabil linje av kommunikation mellan skolan och hemmet som i sin tur kan tänkas utveckla föräldrars delaktighet i sina barns skolgång.