Thesis (M. Com.)--University of Canterbury, 2007. / Typescript (photocopy). Includes bibliographical references (leaves 208-219). Also available via the World Wide Web.

Thesis (M.A.)--York University, 2005. Graduate Programme in Psychology. / Typescript. Includes bibliographical references (leaves 54-60). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL: http://gateway.proquest.com/openurl?url%5Fver=Z39.88-2004&res%5Fdat=xri:pqdiss &rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&rft_dat=xri:pqdiss:MR11908

Thesis (M.S.)--Rochester Institute of Technology, 2007. / Typescript. Includes bibliographical references (leaves 59-69).

Thesis (Ph. D.)--Georgia State University, 2007. / Title from file title page. James Boles, committee chair; Wesley Johnston, Greg W. Marshall, Edward Rigdon, Danny Bellenger, committee members. Electronic text (222 p.) : digital, PDF file. Description based on contents viewed Oct. 29, 2007. Includes bibliographical references (p. 217-221).

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abstract: Understanding the customer experience, which requires a thorough knowledge of all touchpoints that can result from the way that a product is marketed, sold, and used has recently been identified as a research priority by the Marketing Science Institute. Although recent research has examined some aspects of the customer experience, research has yet to examine the way in which the full spectrum of touchpoint experiences may drive particular marketing performance metrics. Significant challenges to this line of research are the complex network of relationships that competing firms have forged with channel partners, the relationships that focal customers have with other customers in social networks and user communities, and the relationships that customers have with the brand and with channel partners. To address these challenges, this paper examined the customer experience and its effects on loyalty and commitment through three research projects conducted in the consumer aviation market. The first and second studies examined these touchpoint experiences using archival data supplied by an avionics manufacturer. Results from these studies showed the importance of the customer experience in accounting for customer loyalty. The final study examined the role of identity in shaping the customer experience among aircraft owners through a series of depth interviews. Results from these interviews illustrated the importance of identity in shaping the customer experience, and provided insights into how individuals attempt to use their consumption experiences to reinforce a sense of identity / Dissertation/Thesis / Ph.D. Business Administration 2011

The responses from a probability discounting procedure was collected to make between and within-group comparisons of the quality of sex with different sexual partners and monetary rewards between individuals who have engaged in infidelity in the past and individuals who have never engaged in infidelity in the past. A modification to the quality of the overall relationship was introduced to identify whether discounting outcomes could be altered. Gender differences were also examined. Results showed a significant difference between groups when discounting the quality of sex of differing sexual partners but no difference between groups with monetary rewards. There was also a significant difference between commodity types within the group that have never engaged in infidelity but no difference between commodity type within the group that has engaged in infidelity in the past. The modification of the quality of the overall relationship resulted in no significant difference in responses to the probability discounting trials and there were no significant gender differences.

In this paper, I interrogate dominant media paradigms that discuss non-human animals, such as photography and documentary, and provide alternative modes of creating this work. Focusing on my relationship with my dog, Bear, I collaborated with him referencing the alternative methods to representation to create a series our thesis show, “A Dog and His Boy.” By opening up our relationship, I hope to inspire people to think about non-human animals, specifically dogs, more critically, and what their relationships with them are. The process of collaborating with Bear, someone of another species, only strengthened our bond, but also taught me much about how a dog senses their world, and how they think.

Dog adoption is a popular way for people to find pets in the United States. With dog adoption comes dog adoption narratives, ideologically about the dog, told by humans for humans. Dog adoption narratives, a genre of personal experience narrative, enact a series of formalized conventions that reveal societal binaries, tensions, and anxieties in the interspecies relationship. Using an interdisciplinary theoretical framework, I highlight the way these narratives are performed, organized, and interpreted. By comparing the adoption narratives of two different groups, people who regularly visit dog parks and people who do dog rehabilitation work, I argue that these narratives yield insight about the way humans perceive dogs in the United States within the context of how humans themselves want to be perceived by other humans. Dogs become a form of cultural capital and dog adoption narratives a reflection of cultural attitudes towards, and informed interactions with, the human-dog relationship.

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