published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

This thesis is concerned with the quality of care for the elderly in nursing homes, responding to a critical social and demographic imperative. The aim of this study is to provide a service quality construct for nursing homes to increase client focus and satisfaction. The research is underpinned by the service quality literature. It utilises the SERVQUAL construct to explore the nature of service quality in nursing homes through semi-structured interviews with nursing home residents and resident's families. A service quality scale was constructed comprising six dimensions and 27 scale items capturing service delivery in nursing homes. This scale was purified through a survey of residents and family members (n=263). Through exploratory factor analysis, six importance and four experience factors were identified. Regression analysis was used to identify relationships between the factors, service quality and satisfaction. The results indicate that importance does not predict perceived quality, though experience of responsiveness and hospitality and courtesy and personal approach are indicators of service quality. Furthermore, quality emerges as a predictor of satisfaction. From these outcomes, a service quality construct was developed which comprises of service marketing and service quality dimensions. This thesis contributes to the construction of the concept of service quality in nursing homes, its dimensionality and thus the precursors of satisfaction. These have considerable implications for the management of nursing home services.homes, its dimensionality and thus the precursors of satisfaction. These have considerable implications for the management of nursing home services.

published_or_final_version / Housing Management / Master / Master of Housing Management

Uganda’s tourism industry is a major source of foreign exchange income, creating much-needed employment and development opportunities. This study provided an overview of motivations and characteristics of non-resident visitors to Uganda. This exploratory research was conducted in Uganda during July and August 2011. Information obtained includes the popular activities and places visited, visitor expenditures, demographic information, motivation for visiting Uganda, and motivation for traveling and volunteering in general. This study concluded that the majority of non-resident visitors leaving Uganda were volunteers, with a majority being religious volunteers who did not represent a sustainable tourism market within Uganda. Data provided in this study can allow tourism stakeholders to draw conclusions on what is needed in Uganda to help the tourism sector to continue growing more sustainably and to remain competitive amongst other East African tourist destinations.

Denna undersökning berör de genuskonstruktioner som finns i skapandet av actionhjältinnor. Jag har valt att undersöka Salt (2010) Sucker Punch (2011) samt Resident Evil:Retribution (2012) Undersökningens frågeställningar är, Hur motiveras användande av våld då det utförs av kvinnliga actionhjältinnor? Vilka arketyper går att urskilja i representationerna av kvinnliga actionhjältinnors våldsutövande? Vilka symboler går att urskilja i kvinnliga actionhjältinnors utövande av våld? Min undersökning grundar sig i teorier om genus med utgångspunkt i Raewyn Connel, för att vidare knyta det samman till Stuart Halls representationsteorier samt stereotypifiering. Teoriavsnittet avslutas sedan med kvinnlig medieforskning från Liesbeth Van Zoonen samt Laura Mulvey. Min tidigare forskning grundar sig i en förklaring till hur den manlige hjälten genom tiden har representeras och vad som är representativt för denne. Den andra delen som utgör min tidigare forskning berör Rikke Schubarts forskning om genomgående arketyper som kvinnliga actionhjältinnor genom tiden blivit porträtterade som, detta för att kunna undersöka huruvida dessa även i samtiden finns kvar i skapandet av kvinnliga actionhjältinnor. I min undersökning har jag kunnat framställa att motivet till våld faller tillbaka på de representationer som finns av kvinnor respektive män, våra förutfattade meningar och stereotypa bilder om vad som är manligt och vad som är kvinnligt. Kvinnliga actionhjältinnor porträtteras även i samtida filmer i form av genomgående arketyper, och de symboler som går att urskilja i våldet är rotade i manligheten.

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