While typical telemetry processing systems are fixed, ground-based assets, certain mission profiles or telemetry acquisition models may involve telemetry processing systems which reside on other platforms, such as ships, mobile vehicles, or airplanes. The design and implementation of telemetry processing systems for these platforms poses unique challenges, which may include requirements for unusual mechanical packaging, heightened electromagnetic sensitivity, or specialized electrical interfaces. This paper presents some of the key challenges involved in the design and implementation of an airborne telemetry processing system and discusses how lessons learned from solving these challenges may be applied to future telemetry processing system designs.

Storage devices based on Multi-Level Cell (MLC) NAND flash can be found in almost all computer systems except rugged, industrial systems; even though MLC is less expensive and more dense than devices based on standard Single-Level Cell (SLC) NAND flash, MLC’s lower write endurance and lower retention has led system designers to avoid using it. This avoidance is unnecessary in many applications which will never come close to the endurance limits. Furthermore, new processes are leading to storage devices with higher write endurance. System designers should review the specific use-model for their systems and can select MLC-based storage devices when warranted. The result is lower system costs without worry of data loss due to write endurance.

Two of the biggest issues facing large organizations today are knowledge transfer from the retiring Baby Boomers to their younger replacements, the Gamers, and the retention of those younger employees. Retirees are replaced by people 34 years old or younger who think, learn, believe, respond, and work differently further increasing the cultural gap that must be traversed in order to successfully transfer knowledge. This younger demographic is raised on technology and may not remember a time when there were no computers, video games, mobile devices, and the Internet. Large organizations aspiring to stay relevant must learn to take advantage of these unique traits. For organization that utilize repetitive work processes involving ruggedized handheld computing tools, both of these issues mentioned can be remediated through the adoption of modern technology. Some ruggedized handheld device manufacturers, however, have been hesitant to embrace consumer-implemented solutions such as the removal of all physical keys in order to incorporate touchscreen only input. Using Baby Boomer and Gamer-aged workers from a large transportation company experienced with ruggedized handheld devices, a time and error evaluation was performed to determine which input type is best by generation. This study found that moving from physical keyed devices to ruggedized handhelds with touchscreens only is a productive move for an industrial workforce but it’s the Boomers who stand to benefit from this change the most, not the Gamers. This study also identified near future requirements for the next iteration of ruggedized handheld devices based on the expectations of members of the current and future workforce. Results showed that participants from all generations selected a device that followed the touchscreen only model for data input. Experienced users from all generations preferred a smaller device with a large screen size. Lastly, Lean and Six Sigma were combined and their benefits explored in an effort of implementing manufacturing quality tools into a global, service-based, logistics organization. These tools and principles were used to improve the quality and timeliness of selecting and implementing a new ruggedized handheld device for the line-level workers on a global scale.