The point of my thesis is to describe the process of transformation social services of an Day and Week Care Center Jihlava. The data for practical part this work I has been gathering since spring 2013 till the day I finish my work. As respondents was selected from 28 users of Week care center. That is the maximum limit of this local service. In the theoretical part of my thesis I focuse on process of the deinstitutionalization and transformation defining social services (Week care-center and Safe Housing) and try to depict past and present situation specificaly in Czech republic and European Union. In the practical part of my thesis I describe process of transformation of social services Week care center provided by Day and Week Care Center in Jihlava. The basic method used in my research is structured interview recorded in questionnaire form called "Judging measure of a Service for Safe Housing". At last but not at least I analyze documents directly linked to process of transformation of selected service. The research of my thesis answered both quetions. First of all is "Are the users of a Day and Week Care Center prepared to procceed to comunity service of Safe Housing ?" and is solved by evaluation of necessary measure of support for users. The answer on researching question is that 4 users from 28 are able to procceed to comunity service of Safe Housing. For the answer on the second question "Is it possible to create comunity service in Jihlava in next 5 years ?" I try to find an answer throughout whole process of transformation project. I come up with a conclusion to answer that creation of comunity services is possible. Results of my thesis can be used for selected organization as the summary of selected process of transformation. Also results can be used as the source of information even for more social services providers and for public they are interested in.

En enkätstudie har genomförts med 47 deltagande ideella kvinnojourer. Respondenterna har fått uppge vad verksamheternas ledningssystem för systematiskt kvalitetsarbete innefattar samt identifiera framgångsfaktorer och utmaningar kopplat till det egna kvalitetsarbetet. Resultatet påvisar att kvinnojourerna i viss utsträckning har ett dokumenterat kvalitetsledningssystem. Vidare framkommer att verksamheterna arbetar med kvalitetsfrågor i praktiken i större utsträckning än vad som finns dokumenterat i kvalitetsledningssystemet. Det framkommer även att respondenterna upplever att styrelsernas engagemang för kvalitetsfrågor är svalt men att anställd personal och ledare för kvinnojourerna är desto mer engagerade och delaktiga i verksamhetens kvalitetsarbete.  Resultaten i denna studie kan vara av intresse för skyddade boenden i Sverige, organisationer som representerar skyddade boenden och myndigheter som arbetar mot våld i nära relation. / A survey has been conducted with 47 representatives from non-governmental women’s shelter. The respondents have shared what their quality management system includes and identified success factors and challenges connected to their quality work. The result show that the women’s shelter has partly documented quality management system. It also shows that the women’s shelter does more quality work in practice than what is documented in the management system. Moreover, the respondent reckons there is a low commitment for the organisation’s quality work among the board members and that work and commitment is driven mainly by employed staff and the business manager of the shelters.  The results presented in this study might be of interest for women´s shelter in Sweden, organisations representing women´s shelter and authorities working against domestic violence. / <p>2021-06-06</p>