Diss. (sammanfattning) Linköping : Linköpings universitet, 2006. / Härtill 6 uppsatser.

Thesis (M.S.)--Rochester Institute of Technology, 1990. / Typescript. Includes bibliographical references (leaf 34).

Thesis (Ph. D.)--Ohio State University, 1962. / Includes vita. Includes bibliographical references (leaves 112-117). Available online via OhioLINK's ETD Center.

Thesis (MTech(Teacher Education))--Cape Technikon, Cape Town, 1999 / The food service management industry is aware of the importance of an effective experiential learning programme. The technikons try to meet the demands of the food service management industry through involvement of mentors and students. This study undertakes to examine/investigate the deficiencies and problems concerning the experiential learning components of the food service management course, as it is evident that this forms an integral part of the food service management diploma. Although the food service managers is aware of the experiential learning programme, no formal information such as: an employers'/mentors' manual; orientation of other procedures of the technikons or industry; comprehensive evaluating procedures; coordinators' visits and debriefing procedures, is explained or sent to the industry or student. The researcher's involvement with experiential learning and specifically the administration of the experiential learning programme, led to the hypothesis that there is a need for a formal structured experiential learning programme to clear up the confusion and uncertainty regarding the involvement of the student and employer/mentor. As starting point a situation analysis was done to compare the South African perspectives of experiential learning. This information was gathered to place the food service management experiential learning programme in perspective for technikons, students and the food service management industry. The second section deals with a comparative study of the international procedure of experiential learning as currently done in the United States of America (USA), the United Kingdom (UK) and South Africa (SA). What follows next is a comparative study, testing the literature against the reality, as it is experienced in tertiary institutions in the USA, UK and SA. Details of this are expounded in chapter 40f this study. Findings are reported and recommendations regarding the application of an . efficient, productive, structured experiential leaming programme for the course: Food Service Management, are noted in chapter 5. In the last section an explanation is given of the following proposed manuals: • Tutorial Manual • Student Manual • Employer/Mentor Manual • Coordinator Manual during student visits • Debriefing Manual These proposed manuals should be used to satisfy the needs of all involved: employers, technikons and students.

Dissertation submitted in compliance with the requirements for the Masters Diploma in Technology: Food and Nutrition, Technikon Natal, 1996. / As tertiary institutions, technikons are in the fortunate position that there is a demand for their educational programmes among prospective students, and an equally positive demand for technikon diplomates from the relevant industries who require skilled manpower. Unfortunately resources are limited and thus technikons cannot admit all the applicants who apply for the various courses. For this reason it has become essential to select only those candidates who are most likely to complete the educational training programmes, and fit successfully into the job market. When the value and nature of technikon education are compared to those of a university education, it seems appropriate that their respective students should possess different qualities and abilities, which should be accommodated in the selection criteria governing enrolment. / M

Abstract and faculty adviser information are not available for this thesis.

The major purpose of this study was to examine the relationship of strategy and environmental scanning to performance. Porter’s (1980) strategic typology was utilized to classify foodservice firms by strategic orientation; and, an analysis of variance was performed to determine the differences in their performance. Environmental scanning engaged in by the firms was measured utilizing a modified multimethod - multitrait scale developed by Hambrick (1979). A final analysis conducted in this study was the comparison of environmental sectors scanned by high and low performing firms of each strategic group to determine their relationship with the performance variables. The three performance variables used in this study were: (a) Return on Sales, (b) Return on Assets, and (c) Growth in Unit Sales. All foodservice firms surveyed were either independent corporations or strategic business units of larger corporations whose major source of revenue was the foodservice industry. The study was nationwide with 18 national, 32 regional, and 15 local foodservice companies participating. The data was collected from fiscal year 1982 through fiscal year 1986 from both private and public sources. Strategy and environmental scanning were found to have substantial influence on both Return on Sales and Return on Assets. High performing firms in both differentiation and low cost strategies were found to engage in significantly greater amounts of environmental scanning than low performing firms in those two strategic groups. Focus strategy underperformed all other strategic groups in all performance measures. / Ph. D.

SammanfattningTitel: Dagens agenda: Nöjd kundFastighetsföretags syn och arbetssätt för att få nöjda hyresgäster i Malmös bostadsområden.Författare: Stina Pettersson & Isabella GaddeAvdelning: Teknik och Samhälle vid Malmö HögskolaHandledare: Peter Hansson & Sarah JaxellSyfte: Syftet med rapporten är att göra en undersökning av hur fastighetsföretag arbetar med service i centrala Malmö samt i Malmös ytterområden som Fosie, Hermodsdahl, Holma, Södervärn och Bellevuegården. Vi vill få fram om fastighetsföretag arbetar med service på olika sätt i olika områden, inre samt yttre områden. Vi vill få reda på hur fastighetsföretag skapar trivsel för deras bostadsgäster i inner- och ytterområden i Malmö. På så sätt försöker vi skapa en helhetsbild av hur man arbetar med service och kundrelationer i inre och yttre bostadsområden i Malmö. De tre frågeställningarna lyder:-Hur arbetar fastighetsföretag för att få nöjdare kunder?-Vilken inställning har fastighetsföretag till att skapa trivsel och nöjda kunder?-Skiljer sig fastighetsföretagens arbetsinsats för att skapa nöjda kunder i olika bostadsområden?Metod: De tre frågeställningarna har undersökts med hjälp av kvalitativ forskningsmetod. Det kvantitativa samt kvalitativa forskningsmaterialet har vi fått fram genom intervjuer med olika fastighetsföretag som är verksamma i centrala och yttre delar av Malmö. Med den induktiva metoden har vi fått fram empiriska observationer som sedan har skapat grunden för vår teoretiska utgångspunkt. Vår teoretiska slutsats samt fastighetsägarnas information är underlaget för denna rapport. Målet med samtliga intervjuer är att få en verklighetsbild av den faktiska teorin.Slutsats: I vår rapport kan man tydligt se att fastighetsföretagarnas syn på service och hur man skapar trivsel i bostadsområdena är extremt viktigt. Fastighetsföretagen försöker att alltid finnas tillgängliga och underlätta boendet för deras hyresgäster för att de ska uppleva en bra och hög standard. Detta är ett grundkoncept som fastighetsföretagen vill förmedla till sina hyresgäster oavsett bostadsområde. Vad som skiljer fastighetsföretagens arbetsinsats åt i inner samt ytterområden är att ytterområdena kräver lite mer tid från fastighetsföretagens sida vad gäller arbetsinsatts för ett tryggare boende och för att skapa en god relation till deras hyresgäster. Det finns externa faktorer som också påverkar hur hyresgästen upplever sitt boende. Detta måste fastighetsföretagen ta hänsyn till för att underlätta boendet för hyresgästen. Så länge fastighetsföretagen ser kundens behov, har viljan att bevara goda kundrelationer, och får med kunden i tjänsteprocessen finns bra möjligheter för det framtida boendet. / Title: Agenda: Satisfied customer.Problem statement:Today's society require good knowledge, service minded thinking and always a happy smile to try to meet the tenant's needs in order to compete and to last as the leading operator on the real estate market. Theoretical information and personal interviews with real estate companies is the basis for this research report that gives ourselves the replies to how the real-estate owners works in order to create comfort and pleased customers, how they work in order to achieve pleased customers and about the real-estate owners' effort in different neighborhoods in order to achieve pleased customers. The definition of different neighborhoods; is central Malmö and the suburbs Fosie, Hermosdahl, Holma, Lindängen Södervärn and Bellevuegården. Neighborhoods can see differently out on many ways. Approach: Principally we aim on that certain areas that have seriously problems than other so as crime and youth violence. We delimit ourselves and will not concern how these problems influences the real estate entrepreneur’s service degree and document measures. Our aim is to catch a general overall picture about how real-estate owners work with service and how they create comfort and pleased customers in the neighborhoods.Results: Through our investigation, we can establish that real-estate owners in the central Malmö and the suburb have a fundamental concept as regards the view on service. All five real estate companies that we have interviewed have a positive attitude and works objective aimed in order to create comfort and pleased tenants. They strive after to always be available and use themselves of help services in order to meet the tenant´s needs. Conclusions: The difference in the real-estate owners' effort in city and the suburb in Malmö is that the real-estate owner’s has to put more time and resources in order to create comfort and to meet the tenant’s needs. An example of this is to setup arranged meetings in various occasions that will meet the tenant and in order so the real-estate the companies can create good relationships to their customers. It all takes a little more time and requires being followed up from the real-estate companies to ensure themselves about pleased customer. Real-estate companies need to win the tenants confidence in order to create a long relationships and to win new customers for the future. A resource that is used in the city and the suburb are landlords. The landlords exist in order to facilitate the tenant's everyday existence and to deal with problems that can arise. In order to win in competition it requires that all personnel within the real- estate company has rightly attitude and understands the weight of what good service is.

SammanfattningTitel:Förvaltning i förändring - en studie i hur ett fastighetsföretag arbetar kundfokuseratÄmne/Kurs:Fastighetsvetenskap, 10 poäng, FF7630Författare:Anna Alvemo & Kristina HolmHandledare:Anna von Krusenstjerna & Karin Staffansson PauliNyckelord:Fastighetsvetenskap, Kundvård, Service management, Human resource management, Företagskultur.Bakgrund:Vart eftersom utbudet på lokaler de senaste åren har ökat, har fastighetsföretagen börjat konkurrera om hyresgästerna. Förändringen på marknaden har lett till att fastighetsförvaltning gått ifrån att enbart fokuseras på fastighetens driftkostnader till att bli allt mer kundfokuserad.Syfte:Syftet med uppsatsen är att beskriva hur Aspholmen Fastigheter AB anpassat sig till de nya kraven på fastighetsmarknaden. Det sker genom att fördjupa sig i hur de tre lokalkontoren arbetar för att stärka sina kundrelationer samt att åskådliggöra hur företagskulturen ser ut.Metod:Undersökningen är en beskrivande studie som utgår från en kvalitativ metod. Det empiriska materialet är till största del inhämtat via personliga intervjuer med personal och ledning på företaget. Det teoretiska materialet består av sekundärdata och är hämtad ur litteratur och rapporter.Teoretiskaperspektiv:Kapitlet inleds med en generell presentation av lokalhyresmarknaden. Sedan sker en fördjupning i teorierna kring Service management och Human resource management ur ett fastighetsvetenskapligt perspektiv. Empiri &analys:Intervjuerna med Aspholmen Fastigheter AB visar att företaget arbetar på flera olika sätt för att stärka sina kundrelationer. Företagskulturen på lokalkontoren skiljer sig till viss del åt, eftersom de tre fastighetscheferna i sin tur präglar klimatet på kontoren.Slutsats:Aspholmen Fastigheter AB har till stor del anpassat sig till de nya krav som ställts på fastighetsmarknaden. Det finns dock vissa delar som skulle behöva utvecklas ytterligare. Servicekulturen behöver rota sig hos alla medarbetare på företaget. Dessutom skulle företaget tjäna på att utveckla en lärande organisation och arbeta mer med kunskapsutbyte mellan kontoren. / AbstractTitle:A changing administration – an examination of how a real estate company works with customer orientationCourse:Real Estate Science, 10 Credits, FF7630Authors:Anna Alvemo & Kristina HolmAdvisors:Anna von Krusenstjerna & Karin Staffansson PauliKey Words:Real Estate, Customer Care, Service management, Human Resource management, Business CultureBackground:A recent rise in the supply of rental space has forced real estate companies to compete about tenants. The development in market structure has shifted attention of real estate administration from concentrating predominantly on maintenance costs to a heavy increase in customer orientation. Aim:The aim of this essay is to describe how the company Aspholmen Fastigheter AB has adapted to the new demands of the real estate market. This is accomplished with an analysis of the overall business culture and of practices to increase customer orientation at the three local offices.Method:The investigation is a descriptive study originating in a qualitative method. The empirical data is primarily obtained from personal interviews with company employees and management. The theory consists of secondary data taken from relevant literature and reports.Theoretical Perspectives:An introductory presentation of the rental market is followed by an in depth survey of the theory on service management and human resource management from a scientific perspective on real estate development.Empirical & Analytical Perspectives:The interviews with Aspholmen Fastigheter AB reveal that the company works in several different ways to strengthen its customer relations. Differences in business culture exist amongst the local offices since the three managers influence the working climate in their respective office.Conclusions:Aspholmen Fastigheter AB has by large adapted to the new demands that exist in the real estate market. There are however some aspects which require further improvement. The service culture needs to fully root itself in all employees. In addition the company would gain from development of a learning organization and from increased information exchange between offices.

Approximately 20% of all hospitals in the United States utilize management contracts for the food service operation, and other hospital administrators are contemplating their use. Despite the rapid growth of contracting within hospital food service, very little is known about the performance of contractors. This research was designed to produce new information about food service contracting in hospitals. A comparative content analysis of proposals from three food service management companies was conducted. It revealed that all proposals included the same basic categories of information, but the extent of detail provided in proposals varied. A survey was sent to 909 hospital administrators that had been identified as utilizing food service contracts. Responses to the survey provided descriptive data about the hospitals and their food service contracts. Responses also measured the levels of satisfaction/dissatisfaction and importance/unimportance experienced by hospital administrators with their food service contracts. Eight independent variables were tested to determine their influence on satisfaction and importance. They were: 1.) location of the hospital 2.) size 3.) length of present contract 4.) number of years using present contractor 5.) name of contractor 6.) length of previous contracts 7.) number of previous contractors 8.) total number of years contracted out One parameter of size caused significant differences in the levels of satisfaction and importance. The other variables did not cause significant differences in satisfaction or importance. / Master of Science