This thesis is oriented on the automotive industry with the focus on the domestic producer of the vehicles – the Škoda Auto Company. It describes the subject of business in the mentioned company and subsequently it refers to the current trends of the automotive market in the Czech Republic. On the basis of the analyses` results of the after-sales services allied with usage of the Škoda-products it will propose their possible future progression. Thereinafter will the thesis concentrate on the description of the existing after-sales processes focused on the „through-pass“ of the vehicle through the authorised Škoda Auto service. It deals with the analysis of the service systems in detail using the tight cohesion of them. Modern technologies used in the current vehicles put significantly higher demands on their maintenance, which call for the continual optimization of the service processes with the maximal utilisation effort of the feedback. The appropriate personnel have become the necessity. For these purposes it will be recommended the introduction of the electronic multipurpose memory devices intended for the data collection. In the next step will the after-sale-service process be described with the focus on the usage of these electronic memory vehicle-keys with the reference to the procedural simplification of the maintenance operations. The final part of the thesis will evaluate the general contribution of the proposed resolution for the service processes as well as their users.

Cílem této disertační práce je navrhnout metodiku, která podpoří realizaci několika vzájemně provázaných ICT provozních projektů. Na základě tzv. dobrých praktik v odvětví, principů projektového a programového řízení, vlastních znalostí a zkušeností, vytvořil autor návrh metodiky kompetenčního centra ICT provozních projektů jako virtuálního útvaru společnosti, které má za cíl dodat takový typ projektů.

This thesis deals with all web application development phases, analyses key activities and common issues of each phase and shows suitable principals and practices used to solve those issues. Described principals and practices do not only solve partial development problems just as isolated segments, but also takes into account overall web application solution. This thesis targets mostly junior developers, who through it might connect to their theoretical knowledge gained during studies and also gain knowledge representing the base knowledge of each developer. This thesis includes examples, findings and benefits resulting from an application of stated principals and practices during Leduvio platform development.

This thesis is focused in design low cost robotic manipulator known as SCARA. Chapters are sorted chronological by degrees of manipulator development. Thesis will present metods of inverse kinematics, that determines intaraction between joint rotation and cartesian coordina-tes of gripper. Next it introduces flowcharts for controlling machine and explains the control software determinater especially for microcontroller called Arduino MEGA.

Práce představuje v širším kontextu paradigmata servisně orientované ekonomiky a ukazuje jejich vliv na podnikové a firemní strategie. Pokouší se dát dohromady tradiční modely podnikových a firemních strategií s nově vznikající vědou o službách. Práce ukazuje hlavní myšlenky servisně orientované ekonomiky v porovnání s tradiční produktovou ekonomikou. Jako výsledek srovnání práce poukazuje na potřebu nového přístupu k byznysu, který vychází z aktuálního dění ve světě. Práce přináší sadu doporučení pro formulace podnikových a firemních strategií v servisní ekonomice. V praktické části jsou výsledky demonstrovány a použity pro strategii ve vybrané firmě.

This master thesis introduces a form of volunteering which is not well known to the public, so-called puppy raising of guide dogs for the visually impaired. This phenomenon is introduced on the background of a comparison of two civil society service organizations, one based in the Czech Republic and the other in the United States of America. These organizations both come from a different type of civil society but have many similarities as well. At the end of this thesis, the results found through qualitative research are presented, where these data were gained through interviews, documents, but also by participatory observation directly in the respective organizations.

Diplomová práce se zabývá analýzou prodeje vozů značky Škoda v regionu střední Evropy a s tím souvisejícím rozvojem prodejní/ servisní sítě s přihlédnutím ke změnám vyvolaným vstupem nových členských zemí do Evropské unie. Charakterizuje funkční rozdělení prodejní sítě a vymezuje faktory ovlivňující její rozvoj. Dále se věnuje charakteristice středoevropských trhů (Česká republika, Slovensko, Polsko, Maďarsko, Rakousko, Slovinsko), prodejům realizovaným na těchto trzích a otázkám s tím souvisejícím, jako je finanční stránka obchodů a změna filosofie přístupu k finálním zákazníkům.

This diploma thesis elaborate consumer behavior on selected market. Especially consumer behavior on agriculture market based on customers satisfaction. First part of this work was about studing literature in this thema. The main chapter of literary research was consumer behavior and specifically how the consumers behave on markets. Than, it was necesary to write about agriculture in Czech Republic. The base of practical part was questionnaire survey, which examined customer satisfaction, to chosen company. On the other side, was made structured interview with director of chosen company. The second main section of practical part on this thesis was specialised analysis. The task of this analysis was to find out main segments of survey. Especially based on third question which examined customer preferences "Which parameters you chose when you decide to buy tractor?". Two segments are based on quality of after-sale service tractors and medial presentacion of brand and exhibitions and fairs. At the end of this diploma thesis are proposed two recommendation how to get better customer satisfaction.

This thesis deals with development and implementation of program which enables DVB transport stream service information analysis. Theoretical part is focused on MPEG2 source coding of video signal and multiplexing into DVB transport stream. Practical part deals with program’s individual software modules implementation, which are used for data reading, their processing and presentation in form of service information. The program enables analysis of service information from live terrestrial television broadcasting DVB-T by PC card TechniSat AirStar 2 usage.

This text deals with computer network security using honeypot technology, as a tool of intentional trap for attackers. It closely describes basic thoughts, together with advantages and disadvantages of this concept. The main aim is a low interaction honeypot Honeyd, its functionality and possible extensional features. As a practical part of the text there is a description of principles of implementation Honeyd service scripts, which are represented as a simulation of behavior of computer worm Conficker. Further it describes creation of automated script used for analysis and processing of gathered data, captured during actual deployment of Honeyd in Internet network.