Energy consumption in the home depends on appliance ownership and use, space heating systems, control set-points and hot water use. It represents a significant proportion of national demand in the UK. The factors that drive the level of consumption are a complex and interrelated mix of the numbers of people in the home, the building and system characteristics as well as the preferences for the internal environment and service choices of occupants. Reducing the energy demand in the domestic sector is critical to achieving the national 2050 carbon targets, as upward of 60% reduction in demand is assumed by many energy system scenarios and technology pathways. The uptake of reduction measures has been demonstrated to be quite ad hoc and intervention studies have demonstrated considerable variation in the results. Additionally, a limitation of many studies is that they only consider one intervention, whereas a more holistic approach to the assessment of the potential of reduction measures in specific homes may yield a better understanding of the likely impact of measures on the whole house consumption and indeed would shed light on the appropriateness of the assumptions that underpin the decisions that need to be made regarding the future energy supply system and demand strategies. This work presents a systematic approach to modelling potential reductions for a set of seven family homes, feeding back this information to householders and then evaluating the likely reduction potential based on their responses. Carried out through a combination of monitoring and semi-structured interviews, the approach develops a methodology to model energy reduction in specific homes using monitoring data and steady-state heat balance principles to determine ventilation heat loss, improving the assumptions within the energy model regarding those variables affected by human behaviour. The findings suggest that the anticipated reductions in end use energy demand in the domestic sector are possible, but that there is no `one size fits all' solution. A combination of retrofitting and lifestyle change is needed in most homes and smart home technology may potentially be useful in assisting the home owner to achieve reductions where they are attempting to strike a balance between energy efficiency, service and comfort.

In this mini-dissertation the author, through a process of Dialectical analysis, using Interviews (with participants in ICT4D projects), Observations (of ICT4D projects) and Document analysis (of documentation about ICT4D projects), attempts to define what is necessary for the technical success of an ICT4D (Information and Communication System for Development) project. The author attempts this definition by using technical maturity models as a basis for determining what the current level of success or sustainability for an ICT4D project is. The author goes further by defining and creating his own technical maturity model, for ICT4D projects, and then refining it based on his Observations, a series of Interviews and Document analysis. This final revised model, and the process used to create it, is used to answer the question of whether a technical maturity model can be used in an ICT4D project and to what extent such a model will assist in the sustainability of an ICT4D project. / Dissertation (MPhil)--University of Pretoria, 2008. / Informatics / unrestricted

I extended and adapted the current technology acceptance models and privacy research to the peculiar context of the COVID-19 pandemic to ascertain the effective "power" of IT in fighting such a pandemic. The research models developed for the purpose of this study contain peculiar modifications to the technological-personal-environmental (TPE) framework and privacy calculus model because of the unique technologies implemented and the peculiar pandemic scenario. I developed three studies that investigate the interaction between social, legal, and technical factors that affect the adoption of IoT devices and blockchain systems implemented to fight the spread of COVID-19. Essay 1 systematically reviews existing literature on the analysis of the social, legal, and technical components in addressing phenomena related to IoT architecture and blockchain technology. The employment of a comparable coding method allows finding which of the above components is prominent in relation to the study of IoT and blockchain. Essay 2 develops a technological acceptance model by integrating the TPE framework with new constructs, i.e., regulatory environment, epidemic ecosystem, pre-epidemic ecosystem, perceived social usefulness, and technical characteristics. Essay 3 further explores the interplay between social, legal, and technical factors toward the adoption of smart contracts in the context of the COVID-19 pandemic. Essay 3 integrates the privacy calculus model by introducing new constructs, i.e., technical characteristics, regulatory environment, and perceived social benefits. For both Essays 2 and 3, research surveys were developed and distributed to undergraduate and graduate students in a major university located in the US. The research hypotheses were tested using partial least square modeling.

Coordination in software development, especially in global software development, is important because a team cannot perform well unless its team members communicate and maintain awareness of each other's activities. In order to improve socio-technical coordination, which is coordination among team members who work on interdependent technical entities, it must be conceptualized and measured. One measurement of coordination is socio-technical congruence, which calculates the alignment between technical relationships and social relationships. The problem is that there are a large number of social and technical factors to consider when using socio-technical congruence to study coordination. Current limitations with socio-technical congruence include the inability to represent the size of gaps in coordination between people, the sparse understanding of the role of awareness in conjunction with other coordination mechanisms, and the lack of a technique with which to model people who are involved in certain communication patterns, but not assigned to technical tasks. To address these limitations, this dissertation describes a socio-technical congruence model to study socio-technical coordination. The model focuses on refining conceptualizations of technical and social relationships between people, on describing an improved gap technique for calculating socio-technical alignment, and on providing guidelines on how to study coordination in teams using the socio-technical congruence model. I first develop the model theoretically from related work. I then conduct two empirical investigations to address limitations of the model. The first study examines awareness in a small global team using observational studies. The second study examines important communicators and people who emerge in coordination} despite having no technical relationships by examining email archives from the same team. I conduct a third empirical investigation of a large global team to apply the model to study the relationship between socio-technical congruence and team performance using the project's repository. Finally, I revisit the model and improve it based on the empirical findings. The model refines conceptualizations of relationships, classifies emergent people who are suddenly involved with a task or a team during the project, and represents multi-variable relationships. It includes a template and an accompanying process for applying socio-technical congruence to study socio-technical coordination. This model enables researchers to study socio-technical coordination and analyze its effect on software engineering outcomes such as performance and quality. / Graduate

It is essential to consider what new technologies mean to the people who use them and the ways in which they are experienced and used. In the context of public transit services in Saskatoon, understanding what the recent changes from a manual to an electronic/automated system means to users and the broader community is critically important to the overall assessment of the service. Investigating users’ lived experiences and interpretations of technical artifacts is valuable to understanding socio-technical relations or the embodied interactions of humans and machines as “technologies-in-practice.” Research into socio-technical relations has primarily focused on large scale technological systems and expert practices while less attention has been paid to “seemingly mundane” technologies or technical artifacts routinely used in everyday life. At the same time, this preoccupation has overshadowed or downplayed the importance of exploring users’ experiences and interpretations of technologies. The goal of this research is to contribute to the sociological understanding of mundane technologies-in-practice and socio-technical relations more broadly. In order to gain insight into this relationship, this thesis focuses on bus riders’ (users) and the community’s perceptions of the Go-Pass smartcard and electronic fare system used by the public transit service in Saskatoon. The perspectives of Go-Pass users and community stakeholders (n=15) were investigated using qualitative semi-structured interviews to gain deeper understanding into the complex relationship between users and technologies. Drawing from Science and Technology Studies (STS) and the sociology of technology literature, I propose that a sociomaterial theoretical perspective following a mutual shaping framework offers insight into socio-technical relations. Both critical and feminist technology studies literature has been helpful for developing an understanding of the wider social and political contexts of technical use which underscores this study. In particular, the conceptual insights of “socio-technical assemblages” (Suchman, 2007) and “intra-action” (Barad, 2003) have been helpful tools for exploring agency, subjectivity and power which is key to uncovering the intricacies of socio-technical relations and human-machine interaction. The four main themes emerging from this study were: 1) shifting human-machine roles and relationships; 2) the socio-technical construction of the bus rider; 3) configuring users’ and technologies; and 4) structural issues and social justice implications of technologies-in-practice. The findings demonstrate that the use of this new system is mutually co-constructed by both social and technical factors whereby both the users and the technology inform perceptions and use. There was also the unexpected connection between users’ everyday situated uses, experiences and interpretations of the Go-Pass technologies to wider social-political contexts. There were a number of issues raised in relation to the implementation of the Go-Pass system which had negative effects or unintended social and technical consequences particularly for those most marginalized economically. At the same time, there were important benefits and positive effects on riders’ quality of life and use of the service. Finally, participants’ perspectives have contributed to understanding what the Go-Pass technologies mean to them, the ways in which they are used in practice and the ways in which the mixing of people and seemingly mundane technologies shape relations in everyday settings.

I affärsprocesser flödar information i olika format. Verbal, skriven, dokumenterad, eller i form av databaser. Oavsett format måste informationen lagras men den måste dessutom vara tillgänglig för alla som kan ha nytta av den. När det gäller information i en processorienterad organisation måste den plats där informationen lagras också möjliggöra för flödet av den. Detta examensarbete är baserat på öppna intervjuer genomförda på Tekniska verken i Linköping (hädanefter kallat TvAB) och på Alstom Power i Växjö (hädanefter kallat Alstom). Intervjuerna syftar till att ge oss empiri för undersökningen, och även till att ge en inblick i den vardag som finns på företagen vilket förankrar studien i praktik och teori. Studien syftar till att undersöka hur processägarnas kunskap påverkar informationsflödet och spridningen av masterdata i organisationen. Vår studie visar att beroende på vem som tillfrågas skiljer sig synen på informationsflödet från processägarna. Förklaringen till denna skillnad är att processägarnas förståelse om masterdata skiljer sig från varandra. Somliga hade en grundlig förståelse för masterdata, medan andra aldrig hört ordet. Detta leder till att informationsasymmetri uppstår, ett övertag för den personen med större eller bättre förståelse för begreppet masterdata. / Information in different formats flow within business processes. It can be verbal, written or previously documented information. It can also take the shape of databases. Regardless of the format the information has to be stored but at the same time readily available for those who must use it. When it comes to information in a process oriented organization the storage facility for the information must also allow for the usage and the flow of the information itself. This paper which is based on a study conducted at Tekniska verken in Linköping and at Alstom Power in Växjö, Sweden aims to investigate how a process owner’s view on the information flow can affect the sharing of master data in an organization. Open interviews were conducted both at Tekniska verken and Alstom since no research had previously been done on the specific view of the process owner. The interviews were not solely aimed at gathering empirical data but also to give an insight into the everyday routine of the companies. This principle forms the theoretical and practical base for this study. The study shows the way a process owner views the internal flow of information is completely dependent on how well the process owner understands the term “master data”. This study also shows proof of asymmetrical information in the sense of one person having a greater understanding of master data than another. Thus, the person with the greater understanding can use this to his or her advantage.

Achieving a transition to sustainability and decrease the environmental impact of building is part of Sweden's sustainability goals. Authorities and policy makers have a big responsibility to promote and facilitate this transition, but how this is to be achieved is not as readily answered. Using the multi-level perspective on socio-technical transitions, this thesis investigates the conditions for sustainability transitions in Swedish building by learning from the case of earthen and straw home builders. Qualitative mixed methods research, including questionnaires and semi-structured interviews was carried out to explore drivers and barriers for innovative sustainable building in Sweden. Findings suggest that there are barriers for innovative sustainable building in Sweden that might slow down the sustainability transition process, not in terms of regulation but in practices and norms in the current socio-technical regime.

There has long been a concern about the research-practice gap within Library and Information Science (LIS). Several authors have highlighted the disconnection between the world of professional practice, interested in service and information system development, and the world of the academy, focused on the development of theory and the progress of the discipline. A virtual organization, such as a collaboratory, might support collaboration between LIS professionals and academics in research, potentially transforming the way research between these two groups is undertaken. The purpose of this study was to examine how sociotechnical aspects of work organization influence the initiation, development, and conclusion of collaboration between LIS academics and professionals in distributed research projects. The study examined the development of three collaborative projects from the start to completion in two countries, Italy and another European country. The data analysis aimed at deriving implications for the further development of theory on remote scientific collaboration, and for the design of a sustainable collaboratory to support small-scale, distributed research projects between LIS academics and professionals. The research design, data collection, and data analysis were informed by Actor- Network-Theory (ANT), in particular by Callon’s model of translation of interests. Qualitative interviews and analysis of literary inscriptions formed the key sources of data for the three case studies. The analysis of how and why collaborations between LIS academics and professionals initiated and developed revealed that the initial motivation to pursue collaboration has to do with the lack of economic and organizational resources on either or both sides, and with a genuine interest in a topic by both academics and professionals. The case studies in this study were decentralized and bottom-up projects in which LIS academics and professionals pursued collaboration because they had a genuine interest in a given topic and not because they were mandated by their employers, or they hoped to be acknowledged and promoted by them on the basis of their participation in the project. Market conditions and/or institutional pressures did not exert much influence on the start and development of these collaborations, although one project was influenced by political considerations and funding conditions in healthcare. The patterns emerged from the findings of the three cases underpin the development of a sociotechnical framework aimed at providing a better understanding of remote collaboration between academics and professionals not only in LIS but also in other fields affected by the research-practice gap. / <p>Akademisk avhandling som med tillstånd av samhällsvetenskapliga fakulteten vid Göteborgs universitet för vinnande av doktorsexamen framläggs till offentlig granskning kl. 13.15 torsdagen den 29 april 2010, i hörsal C203, Högskolan i Borås, Allégatan 1, Borås.</p>

Lean system has drawn the attention of researchers and practitioners since its emergence in 1950s. This has been reflected by the increasing number of companies attempting to implement its practices and the large number of researchers investigating its effectiveness and identifying important contextual factors which affect its implementation. The rising level of interest in lean system has led to the emergence of three distinctive streams of literature. The first stream of literature has focused on the effectiveness of lean system. However, this literature was limited as it mainly examined the additive impact of lean practices on operational performance in the manufacturing context. The second stream of literature has focused on the role the accounting system in the lean context. In this body of literature, there was an agreement among researchers on the superiority of activity-based costing system (ABC) over the traditional accounting system in supporting the implementation of lean practices. However, most studies in this strand of literature were either conceptual or case-based studies. The third stream of literature has focused on the fit between business strategy and lean system. However, inconclusive results were reported in relation to the suitability of lean system to firms adopting the differentiation strategy and others adopting the cost leadership strategy. The aim of this study is to develop and empirically test a conceptual model which integrates the three distinctive streams of literature to extend their focus and overcome their limitations. More specifically, the model developed in the current study highlights not only the additive impact of lean practices but also the possible synergy among those practices in improving both operational and financial performance of service firms. In addition, the model brings to light the potential intervening role of ABC in the strategy-lean association. After identifying and reviewing the relevant literature, the socio-technical system theory and contingency theory were used to develop the conceptual model and associated hypotheses. A questionnaire instrument was designed to collect empirical data which was supplemented by objective data from the Financial Analysis Made Easy database in order to empirically test the conceptual model using partial least squares structural equation modelling (PLS-SEM). The findings of this study indicated that while the technical practices of lean service improved only the operational performance of service firms, the social practices enhanced both operational and financial performance. In addition, the two sets of practices positively interacted to improve firm performance over and above the improvement achieved from each set separately. Moreover, ABC was found to have a positive association with lean practice, and consequently an indirect positive relation with firm operational performance. Finally, both the differentiation and cost leadership strategy had a direct positive relationship with lean practices. However, while ABC was found to partially mediate the differentiation-lean association, it suppressed the cost leadership-lean association leading to a case of inconsistent mediation. The current study contributes to the current literature at different levels. First, at the theoretical level, this study develops a conceptual framework which crosses different streams of literatures mainly, lean system literature, management accounting literature (with focus on ABC), and business strategy literature. Unlike previous studies, by integrating the perspective of socio-technical system theory and contingency theory, the model (i) highlights not only the additive but also the synergistic effect of lean service practices on firm performance, (ii) brings to light the direct impact of ABC and business strategy on lean service practices and the intervening role of ABC due to which the business strategy is assumed to have also an indirect influence on lean practices, and (iii) offers an alternative view on how ABC can improve firm performance by enhancing other organisational capabilities (lean practices) which are expected to improve performance . Second, at the methodological level, unlike previous studies, this study includes a large number of lean service practices and contextual variables to report more precisely on the lean-performance association. In addition, the inclusion of the financial performance dimension-measured by secondary data- in the model besides the operational performance is critical to understand the full capability of lean service in improving firm performance. Further, employing a powerful statistical technique (PLS-SEM) provides more credibility to the results reported in this study. Third, at the empirical level, this study is conducted in the UK service sector. As such, this study is one of the very few studies that have reported on lean service and examined how the adoption of ABC and a specific type of business strategy can affect its implementation using empirical survey data from this context.

Society is challenging systems engineers by demanding increasingly complex and integrated IT systems (Northrop et al., 2006; RAE, 2004) e.g. integrated enterprise resource planning systems, integrated healthcare systems and business critical services provisioned using cloud based resources. These types of IT system are often systems-of-systems (SoS). That is to say they are composed of multiple systems that are operated and managed by independent parties and are distributed across multiple organisational boundaries, geographies or legal jurisdictions (Maier, 1998). SoS are notorious for becoming problematic due to interconnected technical and social issues. Practitioners claim that they are ill equipped to deal with the sociotechnical challenges posed by system-of-systems. One of these challenges is to identify the socio-technical threats associated with building, operating and managing systems whose parts are distributed across organisational boundaries. Another is how to troubleshoot these systems when they exhibit undesirable behaviour. This thesis aims to provide a modelling abstraction and an extensible technique that enables practitioners to identify socio-technical threats prior to implementation and troubleshoot SoS post-implementation. This thesis evaluates existing modelling abstractions for their suitability to represent SoS and suggests that an agent-responsibility based modelling abstraction may provide a practical and scalable way of representing SoS for socio-technical threat identification and troubleshooting. The practicality and scalability of the abstraction is explored through the use of case studies that motivate the extension of existing responsibility-based techniques so that new classes of system (coalitions-of-systems) and new classes of threat (agent-related threats) may be analysed. This thesis concludes that the notion of ‘responsibility' is a promising abstraction for representing and analysing systems that are composed of parts that are independently managed and maintained by agents spanning multiple organisational boundaries e.g. systems-of-systems, enterprise-scale systems.