by Hui Chiu-kwong & Tsoi Po-tak. / Questionaire in Chinese and English / Bibliography: leaf 89 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1985

by Leung Ka Ho. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 62-63). / DISCLAIMER --- p.I / ACKNOWLEDGEMENTS --- p.II / ABSTRACT --- p.III / TABLE OF CONTENTS --- p.IV / Chapter CHAPTER I --- FOUNDATIONS --- p.1 / Company Background --- p.1 / The Software Industry and Automate --- p.2 / Automate's 、Business Model - The Virtual Corporation --- p.4 / Distribution Channel Development History in Hong Kong --- p.6 / Chapter CHAPTER II --- INDUSTRIAL ANALYSIS --- p.9 / Software Market in General --- p.9 / Internal Rivalry --- p.10 / Entry --- p.11 / Substitutes --- p.12 / Buyer Power --- p.13 / Supplier Power --- p.14 / Automate --- p.15 / Competition and new entrant --- p.16 / Threat of Substitutes --- p.16 / Buyer Power --- p.17 / Supplier Power --- p.18 / Channel - Distributors --- p.18 / Competition and new entrant / Threat of Substitutes --- p.19 / Buyer Power --- p.20 / Supplier Power --- p.20 / Channel Dealers and Resellers --- p.21 / Competition and new entrant --- p.22 / Threat of Substitutes --- p.23 / Buyer Power --- p.23 / Suppl ier Power --- p.23 / Chapter CHAPTER III --- CHANNEL STRUCTURE --- p.25 / The Product Line - A Economic Perspective --- p.25 / Market Structure and Competition --- p.28 / Before 1988 --- p.29 / 1988 -1993 --- p.29 / 1993-1996 --- p.30 / 1996onwards --- p.34 / Chapter CHAPTER IV --- GROWTH OPPORTUNITIES --- p.37 / Growth Projections --- p.37 / New Market Challenges --- p.39 / Product Line Extension --- p.40 / Chapter CHAPTER V --- CHANNEL RESTRUCTURING --- p.42 / Economic Models --- p.42 / Determination of Service Level --- p.45 / Free Riding --- p.47 / Channel Structure --- p.48 / Retail Price Maintenance --- p.49 / Vertical Integration --- p.50 / Distributor's Role --- p.51 / The Problem Child --- p.52 / Cournot Competition Among Distributors --- p.52 / Pricing --- p.54 / Push Pricing Strategy --- p.56 / Pull Pricing Strategy --- p.57 / """Push"" or "" Pull""" --- p.58 / CONCLUSION --- p.61 / REFERENCES --- p.62 / Books --- p.62 / Periodicals --- p.62

Thesis (J.S.D.)--Stanford University, 1991. / Includes bibliographical references (leaves 170-182).

Software implementation projects struggle with the delicate balance of low cost, on-time delivery and quality. The methodologies and processes used to create and maintain a quality software system are expensive to deploy and result in long development cycle-time. However, without their deployment into the software implementation life-cycle, a software system will be undependable, unsuccessful. The purpose of this research is to identify a succinct set of software implementation success criteria and assess the key independent constructs, activities, carried out to ensure a successful implementation project. The research will assess the success of a software implementation project as the dependent construct of interest and use the software process model (methodology) as the independent construct. This field research involved three phases: (1) criteria development, (2) data collection, and (3) testing of hypotheses and discriminant analysis. The first phase resulted in the development of the measurement instruments for the independent and dependent constructs. The measurement instrument for the independent construct was representative of the criteria from highly regarded software implementation process models and methodologies, e.g., ISO9000, Software Engineering Institute's Capability Maturity Model (SEI CMM). The dependent construct was developed from the categories and criteria from the Delone and McLean (1992) MIS List of Success Measures. The data collection and assessment phase employed a field survey research strategy to 80 companies involved in internal software implementation. Both successful and unsuccessful software implementation projects (identified by the Delone/McLean model) participated. Results from 165 projects were collected, 28 unsuccessful and 137 successful. The third phase used ANOVA to test the first 11 hypotheses and employed discriminant analysis for the 12th hypothesis to identify the "best set" of variables, criteria, that discriminate between successful and unsuccessful software implementation projects. Twelve discriminating variables out of 67 were identified and supported as significant discriminators between successful and unsuccessful projects. Three of the 11 constructs were found not to be significant investments for the successful projects.

This thesis describes the development of a body of theory explaining why the principals of Australian software firms have difficulty in changing the organizational structures of their businesses. The need for change is predicated on the view that availability of capital is an essential prerequisite for sustainable growth in Australian software firms and that firm principals, in the main, have not implemented organizational structures preferred by Australian investors. A grounded theory approach is used, drawing upon personal knowledge of the software industry using sense making and self ethnography research methods. Personal knowledge is complemented with data from semi-structured interviews and secondary sources. Concepts developed from the data are related to theoretical and empirical work under the rubric of organization studies. What emerges from the data and the literature is: firstly, the Australian software industry is likely to consist of multiple organizational fields each one of which encompasses a small number of software firms servicing customers in specific vertical markets; secondly, to attract capital the principals of Australian software firms will need to change the structure of their organizations and thirdly, change will be radical and revolutionary in nature and may be difficult to achieve. This thesis contributes to the organizational studies literature by extending existing work to include an analysis of issues use of institutional theory addresses a gap in the present understanding of the manner in which the principals of Australian software firms approach the establishment of structures required of sustainable growing businesses. A future research agenda is presented building upon the findings of this study. / Doctor of Philosophy (PhD)

Due to globalization, international business competition has become keen in recent years. Enterprises have to face different challenges from all over the world, from inside Taiwan to the whole globe. Consequently, enterprises start to consider what management they can put into practice in order to increase organizational niche and improve business competitiveness and performance. Numerous theories and empirical studies suggested that the prime method to increase business competitiveness and performance is to connect management activities and strategies with customers. It can achieve remarkable success in business innovation and economy. Based on this, business philosophy nowadays turned into customer-oriented instead of cost or efficiency-oriented. There are lots of literature referring customer knowledge management and customer relationship management; most of them focus on the impact of these two factors on business performance. The linkage between knowledge management and customer relationship management are less discussed. As a matter of fact, customer knowledge management is the intervening variable when enterprises do customer relationship management, affecting the outcome of customer relationship management a lot. This study mainly aimed to to measure how customer knowledge management and customer satisfaction influence customer relationship management. On the other hand, the influence of customer satisfaction on customer knowledge management and customer relationship management are included as well. According to the analysis of literature and in-depth interview with the case company, the findings were as followed: 1.Customer knowledge management in software industry is beneficial for the predictability of the Customer relationship management. 2.The customer satisfaction is very important for software industry. Customer satisfaction is beneficial to enrich the intension of Customer knowledge management and maintain a good relationship with customers.

Many studies have recognised the importance of a variety of factors in the internationalisation of firms. Only a few, however, have attempted to integrate these factors into a comprehensive framework. In this study, taking the network approach as its main analytical foundation, an integrative theoretical framework is developed and tested empirically to assess the impact of a wide range of factors on the internationalisation of firms. The internationalisation phenomenon is examined in a more comprehensive manner than in many previous studies, as a two-sided process of both inward and outward international operations. Using logistic regressions in the analysis of empirical evidence gathered through a national survey sample of 148 Brazilian software firms, the theoretical framework proposed in this study obtained substantial support. The findings expand previous knowledge through a comprehensive explanation that incorporates determinant factors from four distinct dimensions - contextual, organisational, network, and entrepreneurial - in examining the internationalisation of firms from emerging markets. The findings indicate that business networks are indeed strategic mechanisms for a firm in developing its internationalisation trajectory, as hypothesised. The results of this research suggest that studies based on the business-network model of internationalisation can no longer ignore the impact of other factors at the contextual, organisational, and entrepreneurial level. Incorporating these elements into research that seeks to explain the internationalisation of firms could provide a more sophisticated understanding through new insights and allow scholars to go beyond one-dimensional and static theorising.

Thesis (Ed. D.)--University of Toronto, 2004. / Adviser: Marilyn Laiken.

Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references (leaf 94).

Thesis (Ph. D.)--University of Chicago, the Faculty of the Graduate School of Business. / Includes bibliographical references. Also available on the Internet.