The objective of my thesis ``Evaluation of the marketing strategy of selected social services facilities operating under the Social Services Act No. 108/2006 Coll., and its proposed innovation{\crqq} was to ascertain whether the facilities had been making use of any marketing strategy, and if so, in what fields. I also investigated the impact of the new Social Services Act on operation of the facilities, and whether there were any differences in usage of strategies in dependence on the founders of the facilities. Marketing of social care has not had a long history in the Czech Republic; it is a segment which has not been experiencing sufficient attention. Marketing is mostly used by private providers of social services.

In summary of literature is definition of concept like quality, her history, and the management of quality and the cost of quality. The theses defines the concern of Bosch, production plant of Robert Bosch of České Budějovice, company history and secondly strategy and politics of quality system and the point and a results of quality system on assembly line DA {--} Daimler, on which are producing in-tank cars pumping devise. It is defined monitored product {--} the in-tank pumping device, the management of quality in the procedure of production and in all processes on workstations and than their specific quality control. Every single error in production process is analysed and results interpreted and a precaution is taken.

Čížková, B. (2011). International standards Quality for Children in the practice of the social and legal protection of children in the Czech republic. Praha: Faculty of Arts, Charles University. Master's Degree Thesis. The object of this work is to identify the weaknesses of the current system of the alternative care by comparing casuistry with the standards of quality. I use casuistry of the current or former clients of foster care. In the first part I put the topic of social and legal protection of children into context of international and constitutional documents. There is also a chapter about the Standars Quality4Children. Then I focus on the situation in the Czech republic. I start with the descripction of the current system and finish with the process of transformation of the system of care for children at risk. The bill changing the Act No. 359/1999 Coll. on the social and legal protection of children was published. It is the first step to the transformartion and it's necessary to be followed-up other steps. The actual explorative empirical part of this work is conducted by a qualitative research strategy. The empirical investigation was executed in form of interviews with twelve respondents. Research sample consists of two social workers (from authority for social and legal protection of...

This thesis deals with communication process among staff in a nursing home (the facility requested not to be named). It deals as well with implementing change in the structure of multidisciplinary staff meeting in the same nursing home to improve team cooperation and to fulfill Standards for Quality in Social Services. In four chapters of the theoretical part, author follows introduction to the topic of human communication and intracompany communication to determine researched domain. For the same reason author later deals with subject of teams, it's creation, leadership and team roles. Third chapter pursues topic of meetings, their benefit, types and rules how to conduct an effective meeting. Theoretical part ends with contextualization of communication process within the Standards for Quality in Social Services. Practical part contains diagnostics of communication process among staff in a nursing home that showed the need to conduct change in the structure of multidisciplinary staff meeting. Other chapters deal with the process of the change from the stage of laying out the goal of the change, over diagnosis of the actual state of the meeting with the use of qualitative research to the phase of a creation of a new methodic directive for multidisciplinary staff meeting. Key words: communication...

The aim of my extended essay is to map out a state of an introduction of quality standards of social services in Social Welfare Institition of Stod. Process of a standard formation and their division into three basic parts are described in the first theoretical part. This is followed by a detailed acquaintance with the content of all the standards which is complemented by some instructions how to distinguish their filling and the most frequent mistakes. We can also find an explanation of a new terminology here which is used in the standards most often. The results of my carried-out qualitative research are presented in the following part. These were obtained by means of evaluating the interviews with some users and providers of social services, by making a content analysis of documentation and an analysis of various situations arising during the formation and introduction of standards in Social Welfare Institution of Stod. In this part, there is also a SWOT analysis of the current state of filling standards in this institution. The valuable point of the whole research is a suggestion of a methodical procedure during the intruduction of quality standards of social services which can be an instruction for other institutions. In the closing part of my extended essay, some measures are suggested which should contribute to a faster implementation of the standards into practice.