Text in Afrikaans / Dit is belangrik vir 'n inligtingsdiens wat inligting aan die gemeenskap beskikbaar wil stel, om sekere faktore in ag te neem. 'n Belangrike aspek is of die instansie in staat is om 'n bepaalde diens te lewer wat betref voorraad, fasiliteite en personeel. 'n Vraag wat gevra moet word, is of hierdie diens teen betaling gelewer, of as 'n gratis diens aangebied moet word. 'n Belangrike aspek is die bemarking van dienste wat vroeer nie as deel van 'n ondememing sander winsoogmerke gesien is nie, maar deesdae deel van die bestuursproses uitmaak. Daar behoort ook 'n goeie verstandhouding en 'n vennootskap tussen die inligtingsdiens en die gebruiker in die gemeenskap te bestaan en samewerking tussen die partye behoort op hierdie wyse bewerkstellig te word. Om 'n pro-aktiewe inligtingsdiens aan te hied, is dit belangrik dat kennis geneem word van die inligtingsbehoeftes van die bestuurder in die handel en nywerheid. / Certain factors should be taken into consideration when an information service wishes to provide information to the community. An important matter is whether the institution is able to provide certain services as far as the collection, facilities and personnel are concerned. A question that should also be asked, is whether this should be a fee-based service, or a free service. Another important matter is the marketing of services, which in earlier times did not form part of a non-profit organization, but is nowadays regarded as part of normal management practice. There should also exist a good understanding and a partnership between the information service and the user in the community, and in this way co­ operation between both parties should be established. In order to provide a pro-active information service, it is important to have knowledge of the information needs of the manager in industry and commerce. / Information Science / M.Bibl. (Inligtingkunde)

Technikons were established in order to meet the need for skilled labour in the field of Engineering and Technology. Yet, within the Transkei it is found that there is a greater need for literacy training as a means of contributing to social and economic upliftment as technological advancement cannot take place within an illiterate society. As the Eastern Cape Technikon is based within the Transkei, a challenge is put to this institution to meet the needs of its surrounding community. Thus besides providing technologically -orientated education, the question is put as to how the Technikon could address illiteracy in the area. A study of countries which have addressed these issues is made and an investigation into the problem within the area is carried out. Based on conclusions drawn from these, recommendations are made. These do not necessarily pertain to all technikons but can be considered when approaching the issue of literacy/illiteracy . / Educational Studies / M. Ed. (Comparative Education)

Thesis (MPhil (Curriculum Studies))--University of Stellenbosch, 2005. / The focus of this research, PIL 72 (Building institutional capacity through staff development) was active at the Eastern Cape Technikon (ECT), a tertiary institution of higher learning in the Eastern Province, South Africa from 1999 to 2001. The project addressed curriculum and staff development with the ultimate aim of improving institutional capacity. This was done through a series of training sessions for a group of 22 participants over eighteen months in Outcomes Based Education (OBE). This research investigated the impact of PIL 72 on the teaching and learning practices at the ECT. Literature was reviewed on aspects of staff development, curriculum development, assessment reform, instructional improvement and project evaluation. Qualitative research was conducted with stakeholders at the institution. Data was gathered through interviews, questionnaires and document analysis. The major findings indicated that the benefit for participants resulting from participation in the TELP project was mainly personal; the project was to some extent successful in equipping participants with the required knowledge but not the wide academic corps; the format of the staff development activities was adequate but lacked sufficient monitoring and feedback mechanisms; developmental academic leadership, especially at Head of Department level, was absent at the institution and that institutional culture both influenced and hampered institutional learning. Recommendations for implementation and possible further research are made. The research revealed that institutional culture plays a crucial role in the degree to which institutional learning takes place. Further research in this regard is recommended at institutions with similar organizational characteristics as Eastern Cape Technikon, to explore the extent to which institutional culture influences institutional learning as well as alternative staff delivery modes that can be used at institutions of higher learning.

Academic libraries are concerned about being involved in the communities in which they exist by rendering library and information services. In order to maintain effective community involvement, academic libraries find it is important to find ways in which they can serve the community. The study investigated the Mangosuthu Technikon Resource Centre's (MTRC) involvement in the community. The intention was to determine the extent of usage of the MTRC services by Umlazi high school teachers and to identify problems which these teachers experienced with regard to the MTRC services. Umlazi high school teachers as users of the MTRC services and MTRC staff as providers of the services, were the two groups chosen for the study. Two questionnaires, one for external respondents, the Umlazi high school teachers, and another for the internal respondents, MTRC staff: were hand delivered to and collected from the respondents. The results of the survey indicated a very low percentage of usage of the MTRC services by Umlazi high school teachers and a high percentage of interest in and lack of knowledge of the MTRC services by Umlazi high school teachers. There was agreement of opinions between Umlazi high school teachers and MTRC staff on the reasons for non-use of the MTRC services by Umlazi high school teachers. Reasons indicated were that teachers did not know they could use the MTRC. There was a lack of promotional brochures and newsletters, and teachers obtained what they needed elsewhere. It was recommended that MTRC staff be educated on the MTRC's responsibility to community involvement; that the MTRC provide library user education to Umlazi high school teachers; that the MTRC base its services on community needs assessment; that marketing practices be injected into the MTRC services; that consultation with the community during planning stages of community services be maintained; that MTRC provide the community only with services not provided elsewhere; and that the MTRC take initiative in establishing a multitype area network with Umlazi Public Library and Umlazi high schools. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1998.

Thesis (MPhil)--Stellenbosch University, 2008. / ENGLISH ABSTRACT: This study takes as starting point the observation in sensemaking theory that autonomic arousal is accompanied by a loss of existing frames and cues and the consequential cognitive implosion. Situations such as these are marked by a crisis in identity construction and the resultant loss of sense being made. The aim of the study was to find out to what extent this phenomenon is at play during a merger between two organizations. Specifically to what extent this phenomenon did manifest itself among the employees of the Central University of Technology in Welkom after the merger of the former Welkom Campus of Vista University and the Technikon Free State. The study starts with an overview of the literature on corporate mergers; focusing on research on effects with regards to (i) how the different gender groups of employees were affected by these interruptions, (ii) how employees with diverse levels of experience were affected, (iii) to what extent the qualifications of employees was a factor regarding the impact of this autonomic arousal and (iv) whether race was a factor in determining the extent of autonomic arousal. The above is followed by an explanation of the sensemaking perspective and the nature of and moment for autonomic arousal. It is argued that organizational mergers represent an interruption in the ongoing flow of sensemaking that could lead to autonomic arousal. Using sensemaking theory and autonomic arousal as a theoretical starting point, interviews were conducted with key figures in the specific merger between the Vista University Welkom Campus and the Technikon Free State. The respondents were selected using the snowballing sampling technique. The idea behind the interviews was to demonstrate how staff members were emotionally affected by the interruption of the merger and how it had an impact on their perceptions about their work. It was found that the flow of experience was interrupted and as cues and frames were reduced, the employees focussed more on personal issues. / AFRIKAANSE OPSOMMING: Hierdie studie neem as vertrekpunt die observasie van singewingsteorie dat outonomiese aktivering gepaard gaan met 'n verlies aan bestaande raamwerke en aanduidings en die gevolglike kognitiewe implosie. Sulke situasies word gekenmerk deur 'n krisis in identiteitskonstruksie en gevolglike verlies aan sin. Die doel van hierdie studie was om uit te vind tot watter mate hierdie fenomeen plaasvind tydens 'n samesmelting van organisasies, en spesifiek hoe dit manifesteer onder die werknemers van die Sentrale Universiteit van Tegnologie in Welkom na die samesmelting van die Welkom-kampus van Vista Universiteit en die Technikon Vrystaat. Die studie begin met 'n oorsig van die literatuur oor korporatiewe samesmeltings en oomames, spesifiek oor daardie studies wat die effekte bestudeer met betrekking tot (i) hoe verskillend mans en vroue geraak is, (ii) die impak van verskillende vlakke van ervaring onder werknemers se persepsies oor die samesmelting, (iii) die mate waartoe die kwalifikasievlak van werknemers, asook (iv) ras 'n rol gespeel het in die vlak van outonomiese aktivering wat deur werknemers ervaar is. Daama word singewingsteorie en die aard en geleenthede van outonomiese aktivering uitgepak. Daar word argumenteer dat korporatiewe samesmelting 'n onderbreking in die vloei van sin veroorsaak wat tot outonomiese aktivering kan lei. Ge1ei deur singewingsteorie en outonomiese aktivering as teoretiese vertrekpunt is onderhoude gevoer met sleutelfigure in die spesifieke samesmelting tussen die Welkom kampus van Vista Universiteit en die Technikon Vrystaat om die outonomiese effek van die onderbreking te illustreer. Die respondente is deur die sneeubalmetode geselekteer. Die idee is om te toon hoe werknemers emosioneel getref is en hoedat dit 'n impak op hulle persepsies rondom hulle werk tot gevolg gehad het. Daar is bevind dat die vloei van sin deur die samesmelting onderbreek is, en dat werknemers soos te wagte, meer op persoonlik sake begin fokus. Dit dui op 'n vemouing van singewingsraamwerke en die verlies van lewensin.

Technikons were established in order to meet the need for skilled labour in the field of Engineering and Technology. Yet, within the Transkei it is found that there is a greater need for literacy training as a means of contributing to social and economic upliftment as technological advancement cannot take place within an illiterate society. As the Eastern Cape Technikon is based within the Transkei, a challenge is put to this institution to meet the needs of its surrounding community. Thus besides providing technologically -orientated education, the question is put as to how the Technikon could address illiteracy in the area. A study of countries which have addressed these issues is made and an investigation into the problem within the area is carried out. Based on conclusions drawn from these, recommendations are made. These do not necessarily pertain to all technikons but can be considered when approaching the issue of literacy/illiteracy . / Educational Studies / M. Ed. (Comparative Education)

Thesis / This research is mainly concerned with determining whether the existing evaluation methods/measurement instruments used in Business Management at Technikon SA, are still suitable, adequate and acceptable enough for continued use, or whether there is a need for the introduction of alternative methods. The first objective in this research was to determine what the exact role and function of evaluation in the education process is. On the basis of literature, it was determined that evaluation, and by implication measurement, is a crucial component of the education process and that no real teaching or learning can occur without it. Second, an attempt was made to determine what the nature and extent of the shortcomings of the existing measurement instruments were. Also on the basis of literature it was found that there are numerous and serious disadvantages in the existing measurement instruments. Third, the researcher also attempted to determine whether any other (alternative) measurement instruments, in addition to the existing ones, were available. It was discovered that there are a variety of alternative evaluation/measurement instruments available. Fourth, the measurement instruments used in Business Management were analysed and compared to the Business Management curriculum objectives to determine whether they were indeed suitable for the subject. It was found that, although a positive correlation seems to exist between the measurement instruments and the curriculum objectives, there were certain definite shortcomings in the existing measurement instruments in terms of the realization of some of the curriculum objectives. Fifth, focus group interviews were used as a research method to get an understanding of the views of TSA learners on the aspect of evaluation and the methods/instruments currently used. Most of the participants expressed a need for more practical types of measurement/evaluation. However, many participants felt the written examination should not be abolished entirely, but be used in conjunction with other more practical methods. The research concluded with a number of recommendations based on the findings in this research. / Curriculum and Instructional Studies / D. Ed. (Didactics)

Thesis / This research is mainly concerned with determining whether the existing evaluation methods/measurement instruments used in Business Management at Technikon SA, are still suitable, adequate and acceptable enough for continued use, or whether there is a need for the introduction of alternative methods. The first objective in this research was to determine what the exact role and function of evaluation in the education process is. On the basis of literature, it was determined that evaluation, and by implication measurement, is a crucial component of the education process and that no real teaching or learning can occur without it. Second, an attempt was made to determine what the nature and extent of the shortcomings of the existing measurement instruments were. Also on the basis of literature it was found that there are numerous and serious disadvantages in the existing measurement instruments. Third, the researcher also attempted to determine whether any other (alternative) measurement instruments, in addition to the existing ones, were available. It was discovered that there are a variety of alternative evaluation/measurement instruments available. Fourth, the measurement instruments used in Business Management were analysed and compared to the Business Management curriculum objectives to determine whether they were indeed suitable for the subject. It was found that, although a positive correlation seems to exist between the measurement instruments and the curriculum objectives, there were certain definite shortcomings in the existing measurement instruments in terms of the realization of some of the curriculum objectives. Fifth, focus group interviews were used as a research method to get an understanding of the views of TSA learners on the aspect of evaluation and the methods/instruments currently used. Most of the participants expressed a need for more practical types of measurement/evaluation. However, many participants felt the written examination should not be abolished entirely, but be used in conjunction with other more practical methods. The research concluded with a number of recommendations based on the findings in this research. / Curriculum and Instructional Studies / D. Ed. (Didactics)