M.A. (Business Information Technology) / Knowledge management has developed greatly over the last few decades, particularly in striving for economic and commercial effectiveness. With the growth of technology-based knowledge management systems and an increase in the number of organisations implementing them, there is concern as to how these systems are being accepted by knowledge workers. The systems are currently a pertinent issue on business agendas, and organisations across all sectors are recognising the critical role that effective ~ ones will play in their future success (Malhotra, 2000:56). This creates a concern where these systems are expected to bring success in organisations or to improve return on investments without a deeper understanding of their utilisation by knowledge workers. The goal of this dissertation is to understand the way in which technology-based knowledge management systems are being utilised and accepted by knowledge workers, and furthermore to establish if knowledge workers have full understanding of the systems they use. The focus of this research is therefore on the human dimensions in relation to the systems, and on how they support organisational intellectual capital. The history of interactive computlnq shows repeatedly that it is the human issues which make or break new methods and tools at work. What are technology-based knowledge' management systems? How are they managed? Moreover, how can managers harness the potential of the knowledge workers to expand the knowledge base of the organisation? In order to answer these questions, this research determines how knowledge workers utilise the systems and their level of acceptance of this technology. It considers the importance of organisations that want their employees to use the systems effectively by contributing ideas and knowledge out of their own goodwill. Employees will do so if the concept of trust (of any technology system) has been imparted to them fully.

M.A. (Information Technology) / The Internet contains large amounts of information that researchers can use, however, finding the required relevant information can be a lengthy exercise. Internet search engines, such as Google, allow users to search the Internet but these search engines only supply lists of information that "could" be relevant thereby forcing us, the users, to manually examine the list to select the relevant information that we require. Instead of requiring users to use Internet search engines to find lists of possibly useful information, it would be advantageous to have a system that would give an academic user a research summary report for the specified research query. This research summary report can be formatted in such a manner that would allow the user to have a list of links to the relevant information obtained, which could be used as an aid in the researcher's research projects. The design of the Mobile Agent Information Processing (MAIP) model and prototype relied heavily on mobile software agents (MSA). These MSAs will move from the creator system (the user's computer) to other known peer computer systems participating in the MAIP system. Whilst the MSAs are on the remote computer systems, relevant information is extracted from any of the text documents that are acknowledged as available by the remote host system. The extracted information will be returned to the creator system by each MSA where it will be processed and used to create the research summary report. The MAIP model is designed to locate, retrieve, and summarise information that is relevant to a researcher's research query, it can, therefore, be said that the MAIP model meets all the stated research objectives. The new and innovative model is deemed to offer an effective and feasible technology solution to the problem of information overload that exists within the electronic environment.

More and more organizations are making use of teamwork. Effective teams are also important from an Information Technology (IT) perspective, since teamwork forms an integral part of all software development activities. It is therefore extremely important that IT students are able to work together as an effective team. These statements lead to the following questions – How can IT student project teams be effective and what obstacles need to be overcome in order to ensure effectiveness? This dissertation reports on an exploratory study of second and third year IT project teams and exposes factors that lead to ineffectiveness. Firstly, the problems experienced by the groups seem to have the largest detrimental effect on effective team functioning. Secondly, the project mark is also affected by the priority issue that is associated with the particular task. Thirdly, the issues of time management, communication, conflict management, compromise, social loafing and group cohesion also play an important role in team effectiveness. This dissertation sets out to prove that the key to "effectiveness" lies in empowering the student to deal with all possible dilemmas that may be faced when working in teams in the tertiary team situation. The benefits of these actions will hopefully lead to the realization of “effectiveness” in the tertiary team situation and ultimately, in the student’s work environment.

There is considerable evidence that the strategic use of Information Systems can lead to a competitive advantage. There is however, a marked lack of understanding of the options available, as well as the smooth coordination of Information Systems strategy with Business strategy. This paper provides insight into the role of Information Systems and its link with business strategy. It focuses on Information Systems strategy options, and explores the criteria needed for successful Information Systems strategy and Business strategy alignment. The paper presents and examines the results of a study of strategic alignment at Volkswagen of South Africa. Data was obtained from business and Information Technology executives. The result of the study enables Volkswagen not only to benchmark themselves, but also provides direction to enable successful business/IT alignment. It identifies specific actions necessary to ensure that IT is being used to appropriately enable or drive the business strategy.

Successful organisations have a well-defined mission and a strategy for accomplishing that mission. The organisation strategy involves the building of a competitive advantage in a defined market. Activities are oriented around this business strategy. When utilised effectively, technology is a powerful instrument for enhancing the organisation’s competitiveness. Technology management is the application of managerial techniques most suitable for ensuring that the technological factor is exploited for achievement of an organisation's goals. It is critical to correctly implement appropriate practices related to technology and innovation management at organisational level. Most organisations are technology intensive and deliver products or services. The research investigates, through the use of technology auditing, the present and future technology needs of the organisation. It also tried to establish the impact of technology auditing on the competitive advantage of the organisation. The research attempts to set a strategic context for the array of tools, technologies and standards emerging to support the organisation. The research analysed the potential of technology auditing to facilitate a dynamic scale of economy where the organisations take on the tasks of managing its technology. Basic theoretical principles of a technological audit were applied when the researcher conducted the technology audit. Because there is no organisation that is an exact replica of another, a technology audit must be custom made for the specific organisation where it is conducted. A micro business, MP Engineering, in the Port Elizabeth Metropole was chosen to conduct the technology audit at for the purpose of this research project. The research results confirmed the literature currently available.

Abstract The Finnish chemical forest industry has undergone a profound structural change over the past two decades. The basic industry is increasingly focusing its product development investments on its own products and operations while the development of processes and process machinery is left to specialised companies. At the same time the purchases of the pulp and paper industry are becoming larger: there is a shift from single device purchases to larger functional units. This research studies the Finnish process machinery industry serving the needs of the pulp and paper industry and its product development environment and strategies, and evaluates the ability of selected case companies to design integrated process solutions. Particularly the role of measurement and automation technology in these solutions is under closer scrutiny. Aspects of product life cycles and technology management, together with various procedures and operating models for innovation and product development processes, are discussed on the basis of the literature. The empirical part of the research was carried out as a case study with several Finnish companies manufacturing machinery and equipment for the chemical forest industry. The results show that the strategies of the studied industry are still very much dominated by the traditional emphasis on machinery design and construction. The change in the customers' purchasing behaviour towards ever larger units and functions is reflected particularly as increasingly large delivery projects. The units required by the customers are put together in the project phase, using parts and components developed in isolation from each other. There is very little evidence of actual product development, design or producing of integrated process solutions. In those cases where the design work has explicitly aimed at an integrated functional unit, the result has been a process that the customer can easily purchase and where the supplier's expertise in processes and process control is already included in the package. Designing integrated process solutions takes more than technical expertise and capability: the strategy, organisation, and product development process of the supplier company must support the integration of different technologies and expertise areas in the product. Instead of the traditional serial product development it is imperative that the questions of process design, process machinery, and process control are treated and solved simultaneously. The in-house expertise and networking of research and development must be promoted in such a way that the capabilities necessary to include the required technologies and expertise areas in a product project are already available when the product is being specified and designed.

M.Comm. / The aim of this study is to consider how to create tomorrow's financial services organisations. Information technology and business reengineering are important within financial services organisations and have a prominent role to play in using the long-term viability of the organisation. Customers' interaction with a new technology environment has resulted in higher levels of customer satisfaction with a corresponding demand for customised and specialised services instead of traditional standardised banking services. The constant challenge of all banks, however, should be to keep abreast of change by translating business intelligence into innovative strategies. Customer's demands will dictate the new wave of banking for years to come. Ultimately, the change will come in whatever form the market and consumers demand. Business success therefore depends not only on the development of an excellent strategy but also on its effective execution. With the best will in the world, companies can develop a convincing strategy to take business forward, provide excellent products and expand the customer base. Unless companies have the appropriate supporting cultural and technological skills to enable rapid and efficient response to customers' needs, they will undoubtedly fail. Another aspect that is discussed in the thesis is the close interrelationship between marketing and business requirements in product innovation within the banking industry, specific to customer demands. The objective of this study is to give an insight into better-informed decisionmaking and the important role that business process re-engineering can play as an overall strategic resource in financial services companies to gain a competitive advantage. The efficient and effective use of information as a strategic resource in a financial services company is becoming more and more important. The real competition is for market share and trying to satisfy the needs of customers. Finally, the aim of this study is to address the importance of how to obtain a better return on information, for managers to make informed decisions that are better, quicker, more accurate and timely.

D.Phil. / The aim of the study was to explore and understand the emerging leadership challenges in order to further enhance the development of leadership and management in the information technology industry in South Africa. A combined casing and life-story approach in this modernist qualitative research study was employed. Selective sampling, as described by Plummer (1983; 2001) as part of his critical humanistic approach, was employed to select the CEO, Mr X, from a particular South African information technology company. Data were obtained mainly from solicited sources, but also some that were unsolicited. This resulted in a life story containing rich descriptive data obtained at first hand from Mr X’s professional career and associated areas of his life. The life -story of this storyteller was organised manually as well as with the aid of ATLAS-Ti 5.0, a computer-based software package suitable for this type of study. The leadership landscape model of Veldsman (2004), a local expert in the area of leadership, together with key theoretical concepts found in the literature, were used to construct an enhanced leadership model. Appropriate qualitative guidelines were used to ensure a study that attends to both academic rigour and aesthetics. The resultant constructed leadership model offers important, if not unique, insights and findings regarding the leadership environment, individual psychosocial dynamics, competencies and capabilities, as well as leadership roles, modes, styles and processes that contribute to personal leadership effectiveness. The thesis illuminates and offers recommendations for a number of methodological and theoretical implications regarding local and global leadership studies, as well as for practice and policy regarding leadership and managerial development.

Modern organisations make substantial investments in Information Technology (IT). Corporate governance practices can no longer ignore the importance of effectively governing IT. Consequently, the third King Report on Corporate Governance (King III) makes specific provision for IT governance, which is implemented through the establishment of an IT governance framework. The purpose of this research is to develop a generic IT governance framework, suitable to any large South African organisation in the public or private sector. The literature considered for this research confirmed the extent of standards and practices available in support of IT governance, together with the roles and structures required to implement them. These included well-known publications such as COBIT, Prince2, ITIL and ISO/IEC27000. Based on the literature review, a theoretical Processes, Enablers and Structures (PES) IT Governance Framework was formulated. The framework was further explored by means of a survey of and structured interview with ten Chief Information Officers (CIOs) of South African organisations with a turnover in excess of R1bn per annum. The final PES IT Governance Framework comprises three dimensions, each of which contains a set of constituent components: • Processes: Strategic Alignment, Value Delivery, Resource Management, Risk Management and Performance Measurement. • Enablers: IT Sub Processes, Supporting Documentation, IT Control Framework, Technology Architecture, Desirable Practice, IT Portfolio Management and Regulation. • Structures: The Board, Office of the CIO, IT Steering Committee, Technology Architecture Forum, IT Programme Management Office and Information Security Organisation. As the number of regulatory requirements and associated compliance pressures grow, the importance of an effective IT governance framework also becomes more prominent. The PES IT Governance Framework offers a uniquely practical approach to addressing IT governance principles that are often regarded as abstract. The final PES IT Governance Framework provides clear guidance on how organisations could implement an IT governance framework, which addresses the strategic alignment of IT to business, value delivery by IT investments, IT risk management, IT resource management and IT performance measurement.

Organisations globally are communicating their environmental sustainability impact to stakeholders by means of the widely used sustainability report. A key benefit of environmental sustainability reporting is that organisations can gain a positive reputation when these reports are presented to stakeholders. Organisations in South Africa are faced with many challenges regarding managing sustainability information and producing an environmental sustainability report. Two of the primary challenges are the many diverse standards for sustainability reporting and data quality issues. Information Technology (IT) can be used to support and improve the process of sustainability reporting but it is important to align the environmental sustainability strategies with the strategies of business and also with the IT strategy to avoid silos of information and reporting. Enterprise Architecture (EA) can be used to solve alignment problems since it supports business-IT alignment. EA is defined by the International Standards Organisation (ISO) as “The fundamental concepts or properties of a system in its environment embodied in its elements, relationships, and in the principles of its design and evolution”. It can be argued, therefore, that EA can be used to support environmental sustainability information management and the reporting process by means of its support of improved business-IT alignment and ultimately integrated systems. The main objective of this study is to investigate how EA can be used to support environmental information management (EIM) and reporting. A survey study of thirty one prominent South African organisations was undertaken in order to investigate the status of their EA adoption and environmental reporting and EIM processes. An EA for EIM Toolkit and a set of guidelines are proposed which can provide support for EIM through the use of EA. These guidelines were proposed based on best-practice for each of the three process levels of an organisation, namely, the strategic level, the operational level and the technological level. The toolkit and guidelines were derived from theory and the results of the industry survey were then validated by an in-depth analysis of a case study consisting of multiple cases with key employees of seven South African organisations which have proved to be successful at EA and EIM and reporting. The results of the case study show that the EA for EIM Toolkit and related guidelines can assist organisations to align their environmental sustainability strategies with their organisational and IT strategies.