Made available in DSpace on 2016-04-04T18:31:18Z (GMT). No. of bitstreams: 1 Poncinelli_Final_revisada22052007-3.pdf: 2496152 bytes, checksum: 2e7cfb0d28420c6b16ef51f9ebff00d5 (MD5) Previous issue date: 2007-04-27 / Research for the development of a process-mapping model based on control patterns to manage information technology. There is a trend for organizations to try and have their management processes under control; however, choosing, implementing and using the models which would best adapt to their reality are not easy tasks. This paper proposes the development of an information technology Management process using the systems study method named Sistemografia in order to meet the demands of the Sarbanes-Oxley law. This process is based on a model of control by objective, named Control Objectives for Information and related Technology (COBIT). All of these factors are embedded in companies that manage their technologies, especially telecommunications companies related to tele-information technology and to the multi-service nets. In short, the objectives are: to describe the elements that compose Company Management and Architecture; to describe the articles of the Sarbanes-Oxley law, relating them to the COBIT model; to describe the management model using the sistemografia method; and to propose a framework for data management and metadata for the Management of IT, associating a dashboard, and based on the maturity of the processes, so as to measure them at their present stage and plan the aimed strategic stage. / Pesquisa para desenvolvimento de um modelo para mapeamento de processos baseado em controles para a governan?a de tecnologia da informa??o. As organiza??es t?m procurado cada vez mais, ter sob controle seus processos de governan?a, por?m, escolher, adotar e utilizar modelos que melhor se adaptem ?s sua realidade n?o ? tarefa f?cil. Este trabalho prop?e o desenvolvimento de um processo de Governan?a de Tecnologia da Informa??o utilizando o m?todo de estudo de sistemas, denominado Sistemografia para atender as determina??es da Lei Sarbanes-Oxley. Tal processo est? baseado em modelo de controles por objetivos, denominado Control Objectives for Information and related Technology (COBIT). Todos esses fatores est?o intrinsecamente presentes nas empresas que fa?am gest?o de suas tecnologias, principalmente empresas de telecomunica??es que est?o relacionadas com a teleinform?tica e as redes multi-servi?o. De forma espec?fica os objetivos s?o: descrever os elementos que comp?em as Governan?a e a Arquitetura Empresariais; descrever as Se??es da Lei Sarbanes- Oxley, relacionando-as com o modelo COBIT; descrever o processo para gest?o utilizando o m?todo de sistemografia; e propor uma moldura (framework) para a gest?o dos dados e metadados para Governan?a de TI, associando um painel de controle (dashboard), baseado na maturidade dos processos, de maneira a medilos em seu estado atual e projetar o est?gio estrat?gico desejado.