This study focused on school governing bodies in the rural schools in Ngcobo. In this study, the researcher established that in rural schools, parent members of school governing bodies are still reluctant, or ill equipped to do their duty as governors of the schools. They rely on what the principals ask them to do. They need more training and empowerment to fulfill their duties as members of the school governing bodies. Most of the parents who are members of school governing bodies are older and their level of education is generally low. The principals are complaining that not enough training was being given to parent members to fulfill their task as school governors. However, it remains the principals’ responsibility to coach SGB parent-members in order for the school functionality to go on. The findings of this study show that much more need to be done to empower parental-members of SGBs in the rural areas of the Eastern Cape and most probably in most, if not all, rural areas of South Africa.

This research conducts a Critical Assessment of the Provincial Intervention Outcomes in Makana Local Municipality in the Eastern Cape Province (2012-2014) with the overriding objectives to identify factors which cause unsuccessful Provincial intervention on local government affairs and measure the extent to which these factors played a role in the intervention in Makana Local Municipality and assess the outcomes of Provincial intervention in Makana Local Municipality. The entire research process was guided by the above research objectives and questions that strive to assess the outcomes of Provincial intervention in Makana. The study involved a qualitative research approach: conducting interviews and reviewing the Provincial Strategic Plans 2014, Financial Recover Plans 2014, Makana Annual Financial Statement 2015, Makana Budget Analysis 2014 and the Auditor Generals 2014/15 annual report on Makana. The study identified and defined challenges (factors) that contribute to poor outcomes in Provincial interventions and further identified success factors of Provincial intervention. The extent to which these factors played a role in Makana were then measured, and finally, the outcomes of Provincial intervention in Makana Local Municipality were assessed. The findings of the study indicate that the intervention in Makana Local Municipality has produced stability in the municipality and resulted in a degree of successful outcomes. However, there are priority areas that the municipality still needs to work on in order to make certain that the Makana Local Municipality is fully functional in all the areas that have been identified as priority areas of intervention. The study establish that there are many factors that may lead to Provincial interventions failing in Local government, such as lack of monitoring and evaluation during intervention, lack of commitment by the Province, political interferences and lack of budget or funds to implement the strategic plans. These factors can be prevented in order to assure that Provincial intervention in Local government is successful. The study reveals that proper intervention plans, effective implementations of the strategic plans, coordination and communication between municipal Council, Province and municipal officials, monitoring and evaluation during and after intervention can assist the Province to detect whether the interventions are to be successful. Lastly, the study makes recommendations for both Provincial and Local government.

Thesis submitted in partial fulfilment of the requirements for the degree Master of Technology: Chemical Engineering in the Faculty of Engineering at the Cape Peninsula University of Technology 2013 / In South Africa, the Department of Environmental Affairs (DEA) under the National Environmental Management Act, 1998 (Act 107 of 1998) (“NEMA”) sets out a series of environmental management principles that apply to the interpretation and application of all legislation that may affect the environment. Since 1998, various specific environmental statutes that fall under the NEMA framework have been promulgated, including the National Environmental Management: Air Quality Act, Act 39 of 2004 (NEM: AQA).NEM:AQA provides norms and standards for all technical aspects of air quality management. The National Framework (Sections 7 and 8 of NEM:AQA) must provide mechanisms, systems and procedures to promote holistic and integrated air quality management through pollution prevention and minimisation at source, and through impact management with respect to the receiving environment, from local scale to international issues. Among other measures, the NEM:AQA (Section 9) requires the establishment of Ambient Air Quality Standards and Emission Standards. These standards were promulgated in December 2009 and March 2010 respectively. Air quality monitoring stations, which sample and analyse pollutant concentrations continuously, are a common method of assessing air quality in a region. But a few continuous monitors located in source given region or airshed are inadequate for assessing compliance with ambient air quality standards – they are only able to monitor concentrations at a fixed site, not through the entire region of impact. In contrast, the ambient air quality standards are applicable everywhere. Air quality models estimate ground level ambient concentrations throughout the modelling domain, and in principle (subject to proper validation) provide better estimates of area-wide concentrations and hence the basis for assessing compliance with air quality standards. The United States Environmental Protection Agency (US EPA) approved atmospheric air dispersion models AERMOD and CALPUFF were used in this thesis to predict the ground level concentrations of SO2 emitted from Chevron Refinery (Cape Town), for the year 2010. The modelling is validated by comparing measured ambient concentrations with modelled concentrations. The results showed AERMOD-modelled annual average values for 2010, based on refinery emissions only, are in good agreement with monitored values at the Table View and Bothasig sites, predicting the monitored values by -11% and +17% respectively. The 24-hr average values similarly are in good agreement with monitored values, on average over-predicting by 9% at Table View, although the fit of the day-to-day modelled vs monitored values is comparatively poor (R2=0.32); at the Bothasig site the corresponding values are - 36% and R2= 0.089. The AERMOD-modelled isopleths imply that the 2010 annual average concentrations exceeded the South African Standard of 50 μg/m3 in a small area in the immediate vicinity of the refinery. The hourly and 24-hourly average standard concentrations of 350μg/m3 and 125μg/m3 respectively are exceeded in significantly larger areas. The allowable exceedences for hourly and 24-hourly averages are also exceeded, implying that the hourly and 24-hourly standards were exceeded. CALPUFF-modelled average values for 2010, based on refinery emissions only, are in comparatively poor agreement with monitored values at the Table View and Bothasig sites, under-predicting the monitored values by -20% and -61% respectively. Since the AERMOD-modelled concentrations are in far better agreement with monitored concentrations, only AERMOD was used for further analysis. The Emission Standards promulgated in March 2010 included emission limit values for sulphur dioxide emitted from oil refineries. If the actual 2010 emission rates were adjusted downwards to match the emission standards (to be complied with from 1 April 2015), AERMOD modelling indicates that the annual, 24-hourly and hourly Ambient Air Quality Standards would not be exceeded. Based on this case study, the current Emission Standard for SO2 emissions from existing crude oil refineries is therefore coherent with the Ambient Air Quality Standards. Regulatory air dispersion modelling practices in South Africa are being standardised for model applications regulatory purposes and to ensure that dispersion modelling practices are undertaken in a compatible form to ensure that results from one dispersion model study can be compared directly to those from another. In this study both AERMOD and CALPUFF modelling complied with the draft South African guidelines for Air Quality Modelling, yet the CALPUFF- modelled outputs differed significantly from the monitored values. This emphasizes the importance of the inclusion of modelling validation in guidelines for modelling for regulatory purposes. The 2012 draft regulation should be amended to make validation of regulatory dispersion modelling compulsory rather than optional as per the draft.

THESIS SUBMITTED IN FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE DOCTOR TECHNOLOGIAE ( D Tech ) (TRAVEL AND TOURISM MANAGEMENT) IN THE FACULTY OF BUSINESS AT THE CAPE PENINSULA UNIVERSITY OF TECHNOLOGY, 2008 / This study is aimed at developing and proposing a normative model for cultural tourism, which should be implemented on the Cape Flats. Normative criteria for cultural tourism were identified through a literature search, followed by an empirical study. Responses to various questions and statements were statistically analysed, interpreted and presented. Tourism stakeholders such as tour operators, travel agents, accommodation establishments and cultural tourism suppliers, including the community of the Cape Flats, can benefit from implementation of the normative model for cultural tourism. This study traces the roots of philosophy in the social sciences, provides a philosophical basis for cultural tourism, followed by a discussion of relevant national, provincial and local legislative frameworks for cultural tourism on the Cape Flats. In addition to the above, a comparative conceptual analysis of cultural tourism in The Gambia is made in order to gain a better understanding of successes and challenges that face destinations, which intend to offer cultural tourism as a tourism product. Developing a normative model for cultural tourism on the Cape Flats should seek to invite active participation from the community from inception phase until implementation. The research identifies and explains elements of model theory, discusses models that are applicable to the research area, and presents an adapted normative, input-output systems model with a feedback mechanism. The normative model proposes an implementation mechanism against various external and internal environmental factors as means to ensure sustainability of cultural offerings on the Cape Flats. The normative model proposes an approach that will facilitate employment in the tourism sector on the Cape Flats, as well as poverty alleviation initiatives as part of corporate social responsibility undertakings by tourism stakeholders. Variables identified in the normative model will assist tourism stakeholders, including the Cape Flats community, to develop cultural offerings for consumption by tourists, the cultural market and sustain cultural tourism, which should improve standards of living for people on the Cape Flats. The normative model for cultural tourism addresses the critical shortage of skills amongst tourism practitioners and offers recommendations to alleviate this shortcoming within the tourism industry. The normative criteria, which is identified in the model, addresses the fact that attention should given to improvement and provision of cultural tourism infrastructure on the Cape Flats. An objective of the normative model for cultural tourism is to facilitate the proposal of guidelines for National, Provincial and Local government policy initiatives regarding tourism and, in particular, cultural tourism on the Cape Flats. This model identifies aims and objectives of the White Paper on Sustainable Tourism Development (1996), the Cape Flats Tourism Framework (2005) and the Tourism Development Framework for the City of Cape Town (2006). Finally, the Cape Flats’ diverse community displays a host of unique cultural experiences and offerings in terms of folklore, history, experiences, food, song and a host of other activities that should be shared with tourists.

Thesis (DTech (Education))--Cape Peninsula University of Technology, 2008. / Multi-grade teaching is a worldwide phenomenon. Meeting the basic needs of rural people in developing countries is a major challenge to achieve the Millennium Development Goals of the Education for All programmes. Situation analyses carried out by Little (1995, 2001, 2003, 2004 and 2005), Juvane (2005), Taylor and Mulhalll (1997) and Atchoarena and Gasperini (2003) indicate that multi-grade schools are common in impoverished, low population settlements such as remote areas and small villages. Researchers like Berry (2001), Pratt (1986) and Bryk (1994) report evidence that multi-grade schools can be positive places for learners and teachers. Observations done by Rao (2004), McGinn (1996) and McEwan and Benveniste (2001) show that successful models of multi-grade teaching already exist. Examples of addressing the isolation of multi-grade settings are found in Finland and Greece, where ICT is utilized to address this challenge. The "active" pedagogy which researchers like Little (1995, 2003 and 2005), Juvane (2005), Miller (1999) and McEwan and Benveniste (2001) promote for multigrade schools expects teachers to guide activities to be completed, and allows for free activities, which require application of the knowledge gained. It also involves creative exploration and application of regional-specific knowledge and relies upon learners to acquire and construct knowledge for themselves, guided by the teacher. Atchoarena and Gasperini (2005:6) believe in an integrated learning concept which bases its focus on the notion that effective learning is not limited to the classroom, but that, through use of community resources the curricula can "come alive."The "active" pedagogy and the expected participation of communities in the teaching and learning process should not only be for the benefit of the multi-grade class but should also be applicable to teaching and learning in mono-grade classes. This contributes to Bingham's (1995:6) view that a natural community of learners is inclusive of experiences outside school boundaries in the larger world. According to the Ministerial Committee on Rural Education (2005:12), South Africa's first ten years of democracy, are after 1994, characterized by an overwhelming commitment to equality, to treat everyone in the same way no matter what his or her differences are. Hence, the management and funding of rural schools are similar to the principles and formulas of those of urban schools. So too, curriculum and pedagogies of rural schooling are planned to be the same as those found in rural settings. Emerging Voices (2205:12) and Joubert (2005:3) agree that rural education has to provide the means to enable generations to break out of the recurring cycle of unskilled labour and resultant poverty. State education must deliver learners who are able to read, write and are numerate and furthermore deliver trained teachers for the multigrade Irural school system. In the literacy reviewed, it is clear that curricula, learning materials, teacher education and assessment are necessary components of an integrated strategy for learning and teaching in multi-grade settings. Surrounding these strategies is the need for national policies for curriculums, materials, teacher education and assessment that recognize, legitimate and support learners and teachers in multi-grade settings. The researcher identified two interventions, which addressed the above mentioned multi-grade phenomenon in South Africa, namely the Kgatelopele project of the Limpopo Education Department launched in 2000 and the Multi-grade Rural School Intervention (MGRSI) in the Western Cape Province launched in 2001. Both these interventions focused on the needs of multi-grade schools, and ways to address those needs. The MGRSI was structured according to a logic model, which provided the objectives of the intervention and the strategy, which it intended to follow in order to reach the stated outcomes. This study provided the opportunity to do a case study, which revealed the successes and the challenges of the intervention implemented from 2001 to 2006.

Thesis (DTech (Public Management))--Cape Peninsula University of Technology, 2017. / From a municipal perspective non-payment means that consumers, rate-payers and citizens are not fulfilling their obligations towards a particular municipality, contributing to a situation of insufficient available cash for day-to-day service delivery. The current debt situation in municipalities can be linked to the creation of a culture of non-payment due to the political situation in South Africa pre- and post-1994. Sections 1.1, 1.2 and 1.3 present the contributions and reasons for the current debt situation per the three spheres of government. South African municipal debt increased by 88 percent (R44 billion) over the last five financial years, from R50 billion in 2009/2010 to R94 billion in 2013/2014. The trend of 15- 20 percent per year increase in debt precludes the effective, efficient and economic provision of essential and emergency services to communities. All municipalities need to ensure that an effective collection relationship exists and that municipalities implement policies, by-laws, processes, procedures and systems in this regard. However, many municipalities fail in their quest for effective collection, or lack the capacity to utilise enabling legislation to implement an efficient and effective debt collection framework. This research study was conducted in response to this scenario, to identify and document existing problems through the development of guidelines and a framework for effective cash and debt collection. The guidelines will assist municipalities in collecting their outstanding debts.

Thesis (MTech (Retail Business Management))--Cape Peninsula University of Technology, 2016. / Small Micro and Medium Enterprises (SMMEs) play a vital role in employment creation and economic growth. As South Africa experiences population growth, so does the township small business industry. Township refers to those areas that were previously reserved for Blacks, Coloured and Indians under the discriminatory apartheid government. The characteristics of these areas included the following: poor infrastructure, high crime, low income and generally exclusion from mainstream economic activities According to the top three liquor manufacturers and brand distributors that claim about 80% of the total market share by volume and revenue (South African Breweries, Distell and Brandhouse Beverages) the township market makes the largest contribution to their business revenue. These giants are recording growth every year, but the development, growth, sustainability and success of the township liquor retail market is static and unsatisfactory. How township liquor retailers can achieve sustainable growth is not yet clear. The significant contribution made by the industry to the economy and job creation has been recognised by industry role players at large. The Department of Trade and Industries (DTI) has also expressed its commitment to supporting this industry as one that shows potential for growth and sustainability. This particular sector needs assistance to improve the success and sustainability of township liquor retailing, especially with the creation of employment opportunities. The objective of this study, then, is to develop an industry specific framework that identifies and addresses the critical success factors (CSFs) for township liquor retailing. The study is based on qualitative interviews carried out with industry experts (as an exploratory study) and liquor retailers from two of Cape Town’s townships, namely Khayelitsha and Mitchells Plain.

Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2017. / Social entrepreneurship is well positioned in tackling socio-economic problems in poor communities. Besides transforming the market, the impact of social entrepreneurship is becoming more important for the world to improve social challenges and provide social innovation solutions that are sustainable and effective. Regardless of the positive performance of activities implemented by social entrepreneurs in tackling socioeconomic issues in the Cape Metropolitan area, their impact on community development remains unknown and is negatively perceived by the communities. This study sought to develop an understanding from communities of how social entrepreneurship impacts their development and to determine its social impact. The study investigated the impact of social entrepreneurship on community development in order to improve interaction among stakeholders. The research questions were: What impact do social entrepreneurs have on communities? How can social entrepreneurship improve development in communities? What forms of support do social entrepreneurs need in order to effectively develop communities? A mixed method approach (qualitative and quantitative) was used to collect data through semi-structured questionnaire and interview to determine the needs and capture the views of stakeholders regarding the impact of social entrepreneurs on community development. Social entrepreneurship is a tool that can tackle deprived communities’ problems, especially in the Cape Metropolitan areas of Khayelitsha and Gugulethu where socioeconomic problems such as health, education, and others are increasing. Social entrepreneurs’ activities are laid to develop the community as they provide comprehensive care, support the most vulnerable communities and strive to improve the quality of health, education and unemployment. It was found that improvements through training, educating and facilitating communities’ engagement in different activities such as home-based care and developing children mentality in creating space for every person to develop their needs is what could promote and impact community development. However, it was also found that social entrepreneurs sometimes use resources or methods of monitoring that are deemed useless to attain their objectives.

Thesis (MTech (Office Management and Technology))--Cape Peninsula University of Technology, 2017. / Healthcare facilities across South Africa are increasingly facing a myriad of societal, fiscal, political and cultural challenges associated with demands for greater quality in the provision of healthcare services. This study measures service quality and customer satisfaction at a Cape Town hospital (hereinafter referred to as Hospital X), with the aim of providing its management with information to enable them to enhance service quality and thus improve customer satisfaction. It is essential to note that the respondents in this study were the parents or guardians of patients. The views of the patients were not obtained directly from them as it would have been unethical for minors to have participated in the survey. Their parents or guardians were surveyed in order to obtain the requisite data. The problem investigated was that management at public hospitals does not regularly research what customers need from a service quality point of view, Therefore, Hospital X may be failing to provide a quality service to its customers, namely, parents and guardians. Against this background, the researcher set out to measure customer perceptions and expectations of service quality by making use of the SERVQUAL model. “Customer expectation” is what the customer can reasonably expect given the available resources and is likely to be influenced by personal needs and past experience. “Customer perceptions” are totally subjective and based on the customer’s interaction with the service provided at Hospital X. The SERVQUAL model (reliability, assurance, tangibles, empathy and responsiveness), is commonly known as the RATER model, RATER being an acronym formed from the first letter of each of the five dimensions of SERVQUAL. The study incorporates the SERVQUAL dimensions within a survey comprising a number of questions structured on a six-point Likert scale. The results of applying the SERVQUAL model will indicate whether or not Hospital X provides a quality service to their customers. The study seeks to demonstrate the importance of service quality and customer satisfaction to hospital management, as well as the impact that effective service quality can have on customers’ evaluation of their overall hospital experience. (The term customer will be used interchangeably with parent and/or guardian in this study.)

The aim of this study explore the role of job satisfaction , organizational justice in determining employee turnover among administrative staff at Walter Sisulu University at Ibika campus in Butterworth , in the Eastern Cape Province. A sample of 70 administrative staff was drawn for the population of 170. Results of the study indicated that the study variables are significantly and positively correlated with one another. Job satisfaction was found to be significantly and positively correlated with employee turnover. Organizational justice was also found to be significantly positively correlated with employee turnover. Likewise, a positive and significant relationship between job satisfaction and organizational justice was found. The findings of this study will assist Ibika campus management in reducing employee turnover and increase the retention of administrative staff at Ibika campus and the entire Walter Sisulu administrative staff at large.