Global competition and rapid technological change have been the driving forces for a more flexible and competent workforce. Continuous employee training assists organisations to achieve their goals by adding value to their key resources, the human factor. The demand for a more qualified workforce becomes a strategic force in the effort to raise competitiveness. Providing, obtaining and improving the necessary skills are important in responding to a rapidly changing international economy. Life-long learning and continuous skills development are the new requirements imposed by our knowledgeintensive society. The overall purpose of the research was to determine the impact of multi-skilling training (MST) on the paintshop production environment and its employees at Volkswagen South Africa (VWSA). The objectives of this research were to: Identify the elements of multi-skilling training and guidelines for its development and implementation; Critically evaluate the current system; Determine the impact of multi-skilling training on the production environment in the paint shop at VWSA The research methodology for this study comprised the following steps: Firstly, the development and implementation of MST at Volkswagen South Africa was assessed. The elements of MST and its impact on production and the employee worldwide were determined through the literature study. Secondly, the limitations of the current MST system used in the paintshop at Volkswagen South Africa were assessed in an empirical study, which involved completing of questionnaires. The empirical study proved that the current MST system employed in the paintshop at Volkswagen South Africa had assisted in improving production, and increasing the employees’ morale. The final step of this study entailed the formulation of recommendations, which are as follows: · Sufficient time should be allocated for practical training. · Frequent job rotation must be implement ed. · Advanced MST must be implemented after completion of Level Four. · MST should be presented in English, Afrikaans and Xhosa.

This research addresses the problem of determining which managerial competencies first-line managers operating in a world class organisation should have. To achieve this objective a three-step method was followed. Firstly, an approach had to be found for the assessment of managerial competencies at the selected organisation involved in the research project. A comprehensive literature survey was conducted in an attempt to establish an approach and identify management competencies for first-line managers. Secondly, the recognition of prior learning (RPL) approaches appropriate to first-line managers were investigated and synthesized with the managerial competence approach of step one. Finally, the managerial competencies were assessed utilising the matrix of managerial competence instrument developed in accordance with the findings of the research. The information obtained from the literature study and from the candidates who were assessed resulted in various findings and recommendations. Using the matrix of managerial competence instrument, it was found that the majority of first-line managers at the organisation were competent. Notwithstanding this finding, a major recommendation is that the organisation should become more future and development orientated in its training strategy. Finally, the research project has created the foundation for the development of a managerial competency model at the selected organisation. Findings of the literature survey and development of the RPL instrument provide guidelines for future RPL initiatives, both at the selected organisation and at the Port Elizabeth Technikon.

Logistics has become one of the automotive industry's most crucial sub-sectors. Previously, logistics had to step aside to make way for production considerations. Today it is regarded as being every bit as crucial as production in the global village. Advancement of logistics in South Africa is crucial because original equipment manufacturers are producing to developed world standards but are having to cope with low developing world logistics standards. The logistics processes that need to be enhanced in order for the South African automotive industry to be more competitive were investigated. To examine the main problem, three sub-problems were identified. The first sub-problem that has been identified dealt with logistics processes that will enhance the competitive advantage of the South African automotive industry. The second sub-problems looked at key logistics opportunities and threats to the environment in which South African motor manufactures trade. They were investigated by assessing the nature of the South African motor manufacturing industry. Finally, the third sub-problem investigated conclusions that can be arrived at concerning the appropriateness and strategic value of the analysis.

The study as detailed in this report is performed in the South African (SA) automotive industry and is aimed at outlining key management elements to be focussed on in order to improve and ensure sustainable continuous improvement initiatives in the form of Lean Manufacturing implementation efforts within a paint shop environment. The organisation being researched is located in Uitenhage which is situated just outside Port Elizabeth (PE) in SA. It is an original equipment manufacturer (OEM) for passenger vehicles and supplies vehicles for both the local and international markets. Further, as part of their business strategy, the organisation also manufactures and supplies automotive parts to the local and international markets. In this study, emphasis will be placed on issues which need to be addressed in order to effectively sustain continuous improvement initiatives in the form of Lean Manufacturing implementation being pursued within the organisation.

M.Com. / Please refer to full text to view abstract

M.Comm. (Business Management) / Corporate Entrepreneurship is often described as a process that goes on inside an existing organisation and which may lead to new business ventures, the development of new products, services, or processes, and the renewal of strategies and competitive postures. As such, it can be seen as the sum of an organisation’s innovation, venturing, and renewal efforts. Corporate Entrepreneurship can be regarded as the innovation of products, services and processes and the formation of new business enterprises are crucially important to every industry and economy. Innovation and new business development can be initiated by independent individuals or by existing enterprises. The latter is referred to as Corporate Entrepreneurship, which is ever more considered as a valuable instrument for rejuvenating and revitalising existing companies. It is brought into practice as a tool for business development, revenue growth, and profitability enhancement and for pioneering the development of new products, services and processes. With change today being consistently continuous, unpredictable and in some cases abrupt, failure to anticipate change can and in most cases will result in organisational stagnation. Corporate Entrepreneurship is a tool that allows organisations to revitalise and rejuvenate a competitive advantage and simultaneously create new value for customers through innovation, business development, and renewal. New value creation is only possible through high levels of entrepreneurial activity. Imperial Automotive Dealerships division is a leading motor retail division within the Imperial Automotive group, providing customers with a range of integrated motor vehicle usage solutions. The South African operations represent passenger, light, medium and heavy commercial brands and include, motor vehicle finance, insurance and related products and services. The purpose of this dissertation is to assess the climate of Corporate Entrepreneurship within the Imperial Automotive Dealerships division. This was achieved by means of a literature study and a measurement of thirteen constructs related to an entrepreneurial climate. The empirical evidence indicates that there are significant statistical differences that exist between employees in management roles who are appointed to the different departments within the Dealerships division of Imperial Automotive. The results of the study revealed that the perceptions of Corporate Entrepreneurship are differed among employees who are customer facing, that is, the Dealer Principals and Sales Managers to those employees in a management position who are more operational or financially orientated, such as the Departmental Managers. The empirical study affords Imperial Automotive Dealerships division the opportunity to recognise the results and recommendations and encourage a better entrepreneurial climate. A clear and committed focus on Corporate Entrepreneurship within the Imperial Automotive Dealerships division will result in a sustainable creation of value for all stakeholders which remain central to the automotive business units’ activities.

The world is experiencing an era which has been termed the “knowledge age” or the “knowledge economy”. In this new context, knowledge is the primary commodity, and knowledge flows are regarded as the most important factors in the economy. The management of knowledge flows within organisations has become a crucial activity because many of the activities of organisations and the broader economic and social life today are knowledge-driven. In recent years, this managerial activity has become known as Knowledge Management. Equally important are the associated Knowledge Management implementation strategies. Driven by a need expressed by the South African Motor Vehicle Industry for a knowledge management implementation strategy tailored to their needs, this research aimed to develop a knowledge management implementation strategy suited to the needs of this industry. Following an extensive literature survey and a study of the target industry using Duffy’s Knowledge Benchmarking Questionnaire, a model of knowledge management implementation is proposed that is suited to the needs of the South African Motor Vehicle Industry. The model consists of three main interlinked components: Knowledge Management of the Organisation, People, and Infrastructure and Processes. Furthermore, the model recommends a holistic approach to managing knowledge. The critical success factors of the model were tested by means of a survey of industry opinions that validated certain aspects of the model and motivated for changes in others. Additionally, despite the focus of the model on the target industry, it is considered sufficiently appropriate for use by other organisations.

South African vehicle manufacturers are under immense competition from vehicle manufactures from India and China. The global financial crises also put these organisations under intense pressure and this resulted in these organisations having to start seeing the need to focus on issues that affect customer retention. The way that business is done in the 21st Century is forcing organisations to implement strategies that are geared towards increasing customer retention and growing the business. Organisations need to build relationships with their customers with the hope that these customers will in turn extend their stay with the organisation when an opportunity to replace their vehicles arises or keep on servicing with them. In order to establish a good relationship with customers, organisations need to understand customer expectations by being customer orientated and by providing customers with value. The primary objective of this study is to improve customer retention for a selected vehicle manufacturer after the warranty and service plans have expired, by investigating the relationship between customer service quality, customer loyalty, and customer retention. The results obtained from the 64 respondents who participated in the survey revealed that although all the above-mentioned variables play a role in increasing customer retention, customer service quality exerts the most influence. The study also highlights areas that should be improved, as well as recommendations on how to improve them. Recommendations for future research are also provided.

This study aimed to evaluate the critical factors influencing project success at an automotive OEM in the Eastern Cape. The main purpose of this study was to evaluate the critical success/failure factors in project management at an automotive original equipment manufacturer (OEM) and to compare the results to similar studies conducted in various industries and under different socio-economic, political and cultural conditions. The research methodology for this study included a literature review of previous studies as well as insights from various authors highlighting points deemed crucial for project success. A survey was conducted at an automotive OEM to determine which factors had the greatest influence on project success; respondents were asked to rank their views on a Likert Ranking Scale. An online survey was used to capture all responses. The data collected was analysed using statistical software (Statistica Version 10.0). The empirical study was conducted on 52 employees involved in projects at the OEM; the study was carried out across various departments including Purchasing, Logistics, Quality, Engineering, etc. The final process of the study included an evaluation of findings. On the basis of the survey responses received, it was possible to identify critical success factors in project management that are related to the automotive OEM. These results were used to draw conclusions and develop various recommendations. The conclusions centered on the project success factors defined in the survey. The results were then compared to previous studies, and discrepancies between survey findings of the current study and those of past studies were discussed. The recommendations focused on the top three items identified in each factor group. The results of both past studies, as well as the present study highlight the crucial role the project manager plays in project success. Good co-ordination skills, efficient management of resources and effective leadership were identified as key characteristics of successful project managers. Proper communication was identified as one of the most crucial points in project teams. This study revealed that the ability of the project team to handle unexpected crisis is also an important contributing factor towards project success, along with effective monitoring. Top management support was the most crucial factor towards project success in the factors related to the organisation; this is similar to studies done by previous authors.

It is estimated that each direct job in the automotive industry supports at least 5 indirect jobs in the global community, resulting in more than 50 million jobs to the global auto industry (Ellis, 2006). In South Africa the automotive sector, as an employer, is widely viewed to be second only to mining. In the automotive industry globally, it is being discovered that knowledge, as opposed to “data” or “information”, is becoming harder to locate as a knowledge-bleed is occurring due to the phenomenon of the “brain drain”, retirement of experienced professionals, changing work behaviours among the younger generations and the general lack of infusion of new talent into the South African automotive industry over the past decade (Liebowitz, 1999). This realisation has spawned a growing interest in the concept of knowledge management (KM). KM is the development of tools, processes, systems, structures and cultures explicitly to improve the creation, sharing and use of knowledge critical for decision making. The effective use of KM helps organisations to improve the quality of their decision making and correspondingly to reduce costs and increase efficiency (Kinicki and Kreitner, 2008). Most automotive Original Equipment Manufacturers (OEMs) have made some attempt at KM initiatives, and these attempts have been well-documented. However, among the automotive component suppliers, limited evidence exists of attempts at KM (Piderit, 2007). No standard KM application framework could be established in the literature for industry practitioners in automotive component manufacturers within the Eastern Cape. The aim of this research study is therefore to develop a framework for the application of KM in automotive component manufacturers within the Eastern Cape. The research consisted of a study of the knowledge management literature and the subsequent development of a knowledge management framework and empirical evaluation of the framework in the automotive component supply industry of the Eastern Cape. In conclusion the report presents a knowledge management framework which converts a company assessment to recommended corrective actions to be implemented and also presents the author’s findings, conclusions and recommendations derived from the study.