The study   investigates how social presence and different tools of communication used by   the students at the IT-distance programme Informatics with Focus on Systems   Development at Mid Sweden University affects the quality of communication and   how the quality of communication can be improved. The data for the study is   collected from six semistructured interviews, the participants are students   taking the sixth and last term at the programme. Parts of the questions used   during interviews derive from the framework Community of Inquiry (CoI) by   Randy Garrison, Terry Anderson and Walter Archer. CoI is a framework for   measuring three types of presence: Cognitive presence, Teaching presence and   Social presence. The purpose of the framework is to measure when deep and   meaningful learning arise in education. What quality of   communication is, is described by the students participating in the   interviews, which means that a certain breadth of different interpretations   are explained and summarized. The result of the study consists partly of   quantitative data that comes from the questions received from the CoI-survey   and qualitative data from questions where students responded freely. Through   interviews and analysis, a number of proposals are presented on how the   quality of communication can be improved.

Este trabalho está inserido no projeto de pesquisa "Um Modelo Computacional de Aprendizagem a Distância Baseada na Concepção Sócio-Interacionista de Vygotsky", que propõe um ambiente educacional o qual privilegia a colaboração como forma de interação. Neste projeto, as pesquisas subsidiam a formação de ações para a modelagem de um agente pedagógico animado, utilizado para interagir com os alunos no Ambiente de Ensino/Aprendizagem em desenvolvimento. A modelagem das decisões para estratégia de atuação do agente foi obtida nos arquivos de "log" gerados ao final de algumas discussões na ferramenta de "chat", a partir de fatores relevantes da interação entre grupos de estudantes. O trabalho utiliza-se da experiência realizada com alunos de uma turma da disciplina Algoritmos e Programação, oferecida aos alunos de graduação da UFRGS (Universidade Federal do Rio Grande do Sul), onde foram obtidos alguns fatores considerados importantes na adaptação de um ambiente para os alunos em interação. Tais fatores são apresentados neste projeto, assim como a técnica de identificação. / The following work is inserted in the research entitled: “A Computational Model of Distance Learning based on the Socio-Interactionist Approach”, which proposes an educational environment that privileges collaboration as a form of interaction. The research in this project aims to subsidize the shaping of actions for the modeling of an Animated Pedagogical Agent used for interacting with students in a Teaching/Learning Environment under development. The modeling of decisions for the strategy on an agent’s performance was obtained from “log” files at the end of discussions concerning the “chat” tool out of relevant factors of interaction among student groups. The experience was carried out with students in Algorithms and Programming offered in the course of Graduation at UFRGS (Universidade Federal Do Rio Grande do Sul) where some considerably important factors were attained in the adaptation of an environment for students in interaction. Such factors are shown in this project as well as the identification technique.

Este trabalho está inserido no projeto de pesquisa "Um Modelo Computacional de Aprendizagem a Distância Baseada na Concepção Sócio-Interacionista de Vygotsky", que propõe um ambiente educacional o qual privilegia a colaboração como forma de interação. Neste projeto, as pesquisas subsidiam a formação de ações para a modelagem de um agente pedagógico animado, utilizado para interagir com os alunos no Ambiente de Ensino/Aprendizagem em desenvolvimento. A modelagem das decisões para estratégia de atuação do agente foi obtida nos arquivos de "log" gerados ao final de algumas discussões na ferramenta de "chat", a partir de fatores relevantes da interação entre grupos de estudantes. O trabalho utiliza-se da experiência realizada com alunos de uma turma da disciplina Algoritmos e Programação, oferecida aos alunos de graduação da UFRGS (Universidade Federal do Rio Grande do Sul), onde foram obtidos alguns fatores considerados importantes na adaptação de um ambiente para os alunos em interação. Tais fatores são apresentados neste projeto, assim como a técnica de identificação. / The following work is inserted in the research entitled: “A Computational Model of Distance Learning based on the Socio-Interactionist Approach”, which proposes an educational environment that privileges collaboration as a form of interaction. The research in this project aims to subsidize the shaping of actions for the modeling of an Animated Pedagogical Agent used for interacting with students in a Teaching/Learning Environment under development. The modeling of decisions for the strategy on an agent’s performance was obtained from “log” files at the end of discussions concerning the “chat” tool out of relevant factors of interaction among student groups. The experience was carried out with students in Algorithms and Programming offered in the course of Graduation at UFRGS (Universidade Federal Do Rio Grande do Sul) where some considerably important factors were attained in the adaptation of an environment for students in interaction. Such factors are shown in this project as well as the identification technique.

Este trabalho está inserido no projeto de pesquisa "Um Modelo Computacional de Aprendizagem a Distância Baseada na Concepção Sócio-Interacionista de Vygotsky", que propõe um ambiente educacional o qual privilegia a colaboração como forma de interação. Neste projeto, as pesquisas subsidiam a formação de ações para a modelagem de um agente pedagógico animado, utilizado para interagir com os alunos no Ambiente de Ensino/Aprendizagem em desenvolvimento. A modelagem das decisões para estratégia de atuação do agente foi obtida nos arquivos de "log" gerados ao final de algumas discussões na ferramenta de "chat", a partir de fatores relevantes da interação entre grupos de estudantes. O trabalho utiliza-se da experiência realizada com alunos de uma turma da disciplina Algoritmos e Programação, oferecida aos alunos de graduação da UFRGS (Universidade Federal do Rio Grande do Sul), onde foram obtidos alguns fatores considerados importantes na adaptação de um ambiente para os alunos em interação. Tais fatores são apresentados neste projeto, assim como a técnica de identificação. / The following work is inserted in the research entitled: “A Computational Model of Distance Learning based on the Socio-Interactionist Approach”, which proposes an educational environment that privileges collaboration as a form of interaction. The research in this project aims to subsidize the shaping of actions for the modeling of an Animated Pedagogical Agent used for interacting with students in a Teaching/Learning Environment under development. The modeling of decisions for the strategy on an agent’s performance was obtained from “log” files at the end of discussions concerning the “chat” tool out of relevant factors of interaction among student groups. The experience was carried out with students in Algorithms and Programming offered in the course of Graduation at UFRGS (Universidade Federal Do Rio Grande do Sul) where some considerably important factors were attained in the adaptation of an environment for students in interaction. Such factors are shown in this project as well as the identification technique.

This thesis is devoted to internal communications in the holding company PNS. The theoretical part is focused on explaining concepts: communication, internal communication and its tools, methods and barriers. The practical part is focused on the holding PNS and through an anonymous survey analyzes the internal communication and employee views on methods of communication. Based on the results obtained from the survey then evaluate the use of communication tools, efficiency of communication tools and employee satisfaction. The conclusion summarizes the results and proposed some recommendations that could lead to improving the current level of internal communication in the company.

The thesis "Communication planning in Algotech in 2013" is practically based work with an objective to plan marketing communication of the company for 2013. The planning is based on the current company communication analysis and both communication goals and new trends in marketing communication are taken into consideration. The theoretical part is focused on substance of communication, communication process and tools of communication mix. In the practical part, there is the introduction of company Algotech, analysis of its communication strategy and proposal of communication plan for 2013 inclusive recommendation to utilize new trends in marketing communication and also the evaluation of executed marketing communication plan.

The aim of this Master's thesis is to analyze communication activities of the Domácí těstoviny bistro and subsequently on the basis of the analysis to propose and implement a new communication strategy leading primarily to increase awareness of the potential customers and build loyalty of the existing customers. This Master's thesis consists of theoretical and practical part. The theoretical part focuses on service marketing (specifically catering services) and the importance of marketing management and planning for small and medium businesses. It also focuses on analysis of the current situation, marketing research and marketing communication. The practical part includes performances of the Domácí těstoviny bistro, the application of the analysis of the current situation and evaluation information from primary and secondary research. The most important, final part of the Master's thesis is to proposal, implementation and evaluation of the communication strategy of the Domácí těstoviny bistro.

The goal of the master thesis is to determine possibilities of improving of management of multicultural teams in the Service Desk department in DHL Information Services (Europe) s. r. o. The teoretical part of the thesis involves concepts of team, team development, team management practices and team communication. The practical part of the thesis focuses on verification of hypotheses through structured interviews with manager of multicultural teams in the department of Service Desk and with particular team leaders.