Submitted by PPGE PPGE (pgedu@ufba.br) on 2014-07-11T16:22:48Z No. of bitstreams: 1 Tese_Final.pdf: 4034469 bytes, checksum: 008523e424528c6fe991ef1a8eed844e (MD5) / Approved for entry into archive by Maria Auxiliadora da Silva Lopes (silopes@ufba.br) on 2014-07-11T16:56:17Z (GMT) No. of bitstreams: 1 Tese_Final.pdf: 4034469 bytes, checksum: 008523e424528c6fe991ef1a8eed844e (MD5) / Made available in DSpace on 2014-07-11T16:56:18Z (GMT). No. of bitstreams: 1 Tese_Final.pdf: 4034469 bytes, checksum: 008523e424528c6fe991ef1a8eed844e (MD5) / A presente tese tem como objeto de estudo o processo de mobilização e recontextualização dos saberes profissionais do Guia de Turismo em situação de trabalho. Busca compreender como os guias de turismo mobilizam seus saberes e os recontextualizam na prática profissional e quais significados associam a tais conhecimentos. A pesquisa realiza-se mediante uma abordagem qualitativa utilizando o método etnográfico que possibilita a análise e a compreensão dos acontecimentos, das práticas, das situações de imprevistos em passeios turísticos e em traslados no aeroporto. Os sujeitos da pesquisa são guias de turismo com classificação em Guia de Turismo Regional que atuam no Estado de Alagoas, devidamente cadastrados pelo Instituto Brasileiro de Turismo – EMBRATUR, nos termos da Lei no. 8623, de 28 de janeiro de 1993. Para a realização da pesquisa são utilizados os dispositivos entrevista aberta e observação participante. Para o desenvolvimento deste estudo utilizam-se as categorias teóricas sobre recontextualização do conhecimento, reflexividade e saber profissional através de diversos olhares. Os resultados obtidos evidenciam que em contexto de trabalho os guias de turismo mobilizam e recontextualizam três saberes fundamentais: Saber turístico; Saber comunicacional; Saber vender e negociar (comercializar). / ABSTRACT The object of this thesis is the process of mobilization and recontextualization of professional knowledge of Tourist Guides at a work situation. It aims to understand how tour guides mobilize their knowledge and recontextualizeitin professional practice and also aimed to understand which meanings a re associated with such knowledge.The research was developed through a qualitative approach using the ethnographic method that enables the analysis and understanding of events, practices, unexpected situations during tours and transfers from the airport. T he subjects of this research were tour guides with Regional Tourist Guide Classification, operating in the State of Alagoas, Brazil, fully registered by the Brazilian Institute of Tourism - EMBRATUR, under the Law no. 8623, created on January 28, 1993.In o rder to have the research developed, some techniques, such as open interviews and participant observation were used. To produce the results, several techniques were used, such as the theoretical categories of recontextualization of knowledge, reflexivity a nd professional knowledge through various views.The results showed that in their workplace, tour guides mobilize and recontextualize three fundamental types of knowledge: Tourist knowledge; Communication knowledge; Sell and Trade know - how (marketing).

The effectiveness of a guide training program was evaluated as a means of providing interpretive services to commercial boaters at the New River Gorge National River. Commercial river guides attended a National Park Service sponsored training program which provided accurate information and education concerning natural and cultural history of the New River, the national significance of the New River Gorge National River, the history and purpose of the National Park Service, and information and services available at the visitor centers. The emphasis of the training session was to increase the river guides’ knowledge base and to encourage their interpretive presentation of this information to their customers. Customers of a commercial outfitter were administered a questionnaire before and after the guide training program. Significant differences in the amount of interpretation guides presented on the river, the amount of knowledge customers acquired during the trip, and the customers' overall trip rating were noted by empirical testing. Increases in the means of all three outcome variables occurred following guide training. Customers’ intentions to visit a New River Gorge Visitor Center did not significantly change following guide training. The validity and reliability of the instrument is discussed as well as potential biases and constraints of the study. Implications for management and further research are also discussed. / M.S.

Made available in DSpace on 2014-12-17T15:51:34Z (GMT). No. of bitstreams: 1 AugustoMAC_DISSERT.pdf: 3503045 bytes, checksum: 69361beabd1ba0c924c37d2da921c5bb (MD5) Previous issue date: 2013-12-03 / This project refers to a study somewhat controversial , as in focusing less recognized and valued hand, although the dynamics of tourism pass to take another view , you can not beforehand consider favorable or unfavorable . Analyzes the phenomenon related to conception or perception of poverty from tourism residents and non residents of the Favela of Rocinha in Rio de Janeiro tourist guides . It is a subject to an object of research somewhat controversial , but about which there is already an academic and scientific concern and deserves an investigator look. Fits as a qualitative study whose methodological procedure based on interviews and participant observation , and the geographic divisions chosen the Rocinha slum , for its expressiveness and for being a pioneer in this type of tourism , had to conducting fieldwork lasting six months, which was accompanied by at least four hours walking work of sixteen tour guides, eight residents and eight non- residents in the community, working for different travel agencies and tourism. End of each tour, all tour guides answered a semi-structured questionnaire, containing nineteen questions. Most respondents tour guides authorized record interview, which has made it possible to analyze the speech through spoken language. In tourism, foreign tourists are the main target, although rarely also count with the participation of domestic tourists. Notes that the relationship between poverty and slums, from the perceptions of tourist guides residents better reflects the reality of favela residents compared with non residents guides, since they fully know all the intricacies and better the difficulties they have endured and still go, when it comes to the issue of stigmatization respect, by which has suffered by Brazilian society, in relation to live in slums, and have your dwelling place as a tourist attraction. While presenting the social reality of Rocinha consistently during his work, the non residents guides worry about being as natural as possible with tourists as much as the locals show slum, in the same way they avoid authorize tourists to take compromising photos and that will expose the intimacy of community residents . Concludes that, while recognizing the importance of elevation to the rank of tourist attraction and its promising prospects, requires attention and priority, given the greater precariousness of the human condition in relation to the prime areas in which it operates tourism should be a vector of development, not a masking of reality / O presente projeto refere-se a um estudo um tanto controverso, na medida, em que focaliza um lado menos reconhecido e valorizado, embora a din?mica do turismo passe a ter outra visualiza??o, que n?o se pode de antem?o considerar favor?vel ou desfavor?vel. Analisa-se o fen?meno do turismo relacionado ? concep??o ou percep??o de pobreza partir dos guias de turismo moradores e n?o moradores da favela da Rocinha, no Rio de Janeiro. ? um assunto com objeto de pesquisa um tanto pol?mico, mas sobre o qual j? existe uma preocupa??o acad?mica e cient?fica e que merece um olhar investigador. Enquadra-se como estudo qualitativo, cujo procedimento metodol?gico baseado em entrevistas e observa??o participante, sendo o recorte geogr?fico escolhido a Favelada Rocinha, pela sua expressividade e por ser pioneira nessa modalidade de turismo, teve-se a realiza??o de trabalho de campo com dura??o de seis meses, onde acompanhou-se por no m?nimo quatro horas a p? o trabalho de dezesseis guias de turismo, sendo oito moradores e oito n?o moradores pela comunidade, que trabalham para diferentes ag?ncias de viagens e turismo. Ao final de cada tour, todos os guias de turismo responderam a um question?rio semiestruturado, contendo dezenove perguntas. A maioria dos guias de turismo entrevistados autorizou gravar entrevista, fato que possibilitou fazer uma an?lise do discurso atrav?s da linguagem falada. Neste turismo, os turistas estrangeiros s?o o alvo principal, embora, tamb?m conte raramente, com a participa??o de turistas nacionais. Constata que, a rela??o entre favela e pobreza, a partir das percep??es de guias de turismo moradores reflete melhor a realidade da favela comparado com guias n?o moradores, uma vez que eles conhecem inteiramente todos os meandros e melhor as dificuldades por que passaram e ainda passam, no que diz repeito ? quest?o da estigmatiza??o pela qual vem sofrendo pela sociedade brasileira, em rela??o a viver na favela, al?m de terem o seu lugar de moradia como atra??o tur?stica. Ainda que apresentem a realidade social da Rocinha de modo coerente durante seu trabalho, os guias n?o moradores preocupam-se em ser o mais natural poss?vel com os turistas, tanto quanto os moradores ao mostrar a favela, do mesmo modo em que evitam autorizarem os turistas a tirarem fotos comprometedoras e que venham expor a intimidade dos moradores da comunidade. Conclui que, apesar de reconhecer a relev?ncia de eleva??o ? categoria de atra??o tur?stica e suas promissoras perspectivas, requer aten??o e prioridade, em face da maior precariza??o da condi??o humana, em rela??o ?s ?reas nobres em que est? inserida devendo o turismo ser um vetor de desenvolvimento, n?o um mascaramento da realidade

A região do baixo rio Branco está localizada ao sul do município de Caracaraí, no estado de Roraima, onde há mais de uma década vem se desenvolvendo atividades de turismo de pesca, dentro da Área de Proteção Ambiental (APA) Xeriuini. A vila Terra Preta está inserida nesta APA e tem seus moradores contratados para trabalharem como guias de pesca na atividade turística. Este estudo tem como objetivos: identificar o perfil dos moradores da comunidade de Vila Terra Preta; avaliar qual o estágio de desenvolvimento da atividade de turismo de pesca praticada na região do Baixo Rio Branco; identificar as interferências causadas pela atividade de turismo de pesca que afetam as condições de vida dos residentes da Vila Terra Preta; analisar a receptividade e o envolvimento dos autóctones em relação às atividades desenvolvidas pelos operadores de turismo na região. Fez-se uso de questionário como instrumento de pesquisa exploratória com abordagem quantitativa e qualitativa, chegando a resultados que mostram interferências positivas quanto à geração de empregos e complemento de renda, mesmo que esses postos de trabalhos sejam temporários. Mas, por outro lado interferências prejudiciais à população de peixes devido aos equipamentos usados por turistas/pescadores, percebidas por alguns moradores. Também o turismo não tem contribuído para melhorias na infraestrutura da comunidade e em relação à gestão os entrevistados consideram-se excluídos dos processos de decisão e participação na organização da atividade turística. / Submitted by Ana Guimarães Pereira (agpereir@ucs.br) on 2015-11-27T17:23:22Z No. of bitstreams: 1 Dissertacao Luciana de Souza Vitório.pdf: 6543086 bytes, checksum: 3442d27d6c966d7514f071dbcca37c02 (MD5) / Made available in DSpace on 2015-11-27T17:23:22Z (GMT). No. of bitstreams: 1 Dissertacao Luciana de Souza Vitório.pdf: 6543086 bytes, checksum: 3442d27d6c966d7514f071dbcca37c02 (MD5) / The region of the lower Rio Branco is located south of the city of Caracaraí in the state of Roraima, where for more than a decade has been developing fishing tourism activities within the Environmental Protection Area (EPA) Xeriuini. The Vila Terra Preta is inserted in this EPA and its residents have hired to work as fishing guides in tourist activity. This study aims to: identify the profile of the residents of the Vila Terra Preta; assess what stage of development of the activity of fishing tourism practiced in the Lower Rio Branco region; identify the interference caused by the activity of fishing tourism that affect the living conditions of the residents of Vila Terra Preta; analyze the responsiveness and involvement of indigenous in relation to activities undertaken by tourism operators in the region. Made use of a questionnaire as a tool for exploratory research with quantitative and qualitative approach, achieving results that show positive interference as the generation of jobs and income supplement, even if those jobs are temporary jobs. But, on the other hand harmful interference to fish population due to the equipment used by tourists/fishermen, perceived by some locals. Also tourism has not contributed to improvements in community infrastructure and the management respondents consider themselves excluded from decision- making and participation in the organization of tourism.

A região do baixo rio Branco está localizada ao sul do município de Caracaraí, no estado de Roraima, onde há mais de uma década vem se desenvolvendo atividades de turismo de pesca, dentro da Área de Proteção Ambiental (APA) Xeriuini. A vila Terra Preta está inserida nesta APA e tem seus moradores contratados para trabalharem como guias de pesca na atividade turística. Este estudo tem como objetivos: identificar o perfil dos moradores da comunidade de Vila Terra Preta; avaliar qual o estágio de desenvolvimento da atividade de turismo de pesca praticada na região do Baixo Rio Branco; identificar as interferências causadas pela atividade de turismo de pesca que afetam as condições de vida dos residentes da Vila Terra Preta; analisar a receptividade e o envolvimento dos autóctones em relação às atividades desenvolvidas pelos operadores de turismo na região. Fez-se uso de questionário como instrumento de pesquisa exploratória com abordagem quantitativa e qualitativa, chegando a resultados que mostram interferências positivas quanto à geração de empregos e complemento de renda, mesmo que esses postos de trabalhos sejam temporários. Mas, por outro lado interferências prejudiciais à população de peixes devido aos equipamentos usados por turistas/pescadores, percebidas por alguns moradores. Também o turismo não tem contribuído para melhorias na infraestrutura da comunidade e em relação à gestão os entrevistados consideram-se excluídos dos processos de decisão e participação na organização da atividade turística. / The region of the lower Rio Branco is located south of the city of Caracaraí in the state of Roraima, where for more than a decade has been developing fishing tourism activities within the Environmental Protection Area (EPA) Xeriuini. The Vila Terra Preta is inserted in this EPA and its residents have hired to work as fishing guides in tourist activity. This study aims to: identify the profile of the residents of the Vila Terra Preta; assess what stage of development of the activity of fishing tourism practiced in the Lower Rio Branco region; identify the interference caused by the activity of fishing tourism that affect the living conditions of the residents of Vila Terra Preta; analyze the responsiveness and involvement of indigenous in relation to activities undertaken by tourism operators in the region. Made use of a questionnaire as a tool for exploratory research with quantitative and qualitative approach, achieving results that show positive interference as the generation of jobs and income supplement, even if those jobs are temporary jobs. But, on the other hand harmful interference to fish population due to the equipment used by tourists/fishermen, perceived by some locals. Also tourism has not contributed to improvements in community infrastructure and the management respondents consider themselves excluded from decision- making and participation in the organization of tourism.

Abstract not available

No description available.

Abstract in English, Tswana and Xitsonga / Education officers based at science centres and museums play a significant role in teaching the visiting learners science. However, little is known about their teaching practices at these centres. The purpose of this study was to investigate the teaching practices of education officers when teaching science in a science centre environment. The focus of this study was on the education officers’ knowledge and instructional strategies used in teaching science at a science centre in Pretoria, Gauteng province. A qualitative case study approach was used. Data was collected from the three participating education officers using semi-structured interviews and observations. Data was analysed separately from each case using education officers’ knowledge framework guidance. The findings from this study indicate that although education officers have shown an adequate content knowledge in teaching science at the science centre their teaching method was teacher-centred and non-interactive and show-and-tell strategies were more common amongst the education officers. The study also revealed that education officers did not use their resources/exhibits effectively in teaching science. It is recommended in this study that intensive training of education officers is required before they can interact with the visiting learners. / Baokamedi ba thuto ba kwa mafelong a maranyane le dimusiamo ba tshameka karolo e e botlhokwa mo go ruteng barutwana ba ba etileng dithuto tsa maranyane. Mme goitsiwe go le gonnye ka mekgwa e ba e dirisang kwa mafelong a. Morero wa thuto e ne e le go tlhatlhoba mekgwa ya baokamedi ba thuto fa ba ruta dithuto tsa maranyane mo tikologong ya lefelo la maranyane. Ntlhakgolo ya thuto e e ne e lebile kitso le mekgwa e e dirisiwang mo go ruteng maranyane mo lefelong la maranyane kwa Pretoria, porofensing ya Gauteng. Mokgwa wa boleng ba kgetsi thuta o dirisitswe. Tshedimosetso e tserwe mo baokameding ba thuto ba bararo ba ba neng ba tsere karolo ka mokgwa wa dipotsolotso tsa seka-kago le tebelelo. Tshedimosetso e tlhatlhobilwe kgetsi le kgetsi go dirisiwa kgakololo ya lenaneo la kitso ya baokamedi ba thuto. Dipitlhelelo tsa thuto e di supa gore le ga baokamedi ba thuto ba bontsha kitso e e lekaneng mo go ruteng maranyane kwa lefelong la dithuto tsa maranyane mekgwa ya bone ya go ruta e ne e lebagane bone gape e sena kamano mo go dimo ga moo mekgwa ya go buwa le go bontsha e ne e le tlwaelo gareng ga baokamedi ba thuto. Thuto e bontshitse gape gore baokamedi ba thuto ba ne ba sa dirisi didiriswa ka natlafalo mo go ruteng maranyane. Kgakololo go tswa mo thutong eno ke gore baokamedi ba thuto ba tlhoka katiso e e utlwalang pele ba ka kopana le baithuti ba ba etang. / Vadyondzisi lava kumekaka eka ndhawu ya science na museum va tlanga xiphemu xa nkoka swinene eku dyondziseni ka vadyondzi lava va endzelaka ndhawu leyi. Hambi swiri tano, i swi ntsongo leswi tivekaka hi madyondziselo ya science eka ndhawu leyi. Xikongomelo nkulu xa dyondzo leyi akuri ku lavisisa tindlela ta madyondziselo ya vadyondzisi loko va dyondzisa tidyondzo ta science endhawini leyi ya tidyondzo science. Dyondzo leyi ayi kongomisiwile eka vutivi na tindlela leti vadyondzisi va letelaka ha kona vadyondzi edhawini leyi ya science ePitori, eka Xifundzha nkulu xa Gauteng. Maendlelo ya qualitative case study ya tirhisiwile eka vulavisisi lebyi. Vuxokoxoko byi hlengeletiwile ku sukela eka vadyodzisi vanharhu va science hi ndlela ya mbulavurisano na vulangutisisi bya vukheta swinene. Vuxokoxoko lebyi byi hleriwile hi ku hambana hambana hi kuya hi vutivi bya vadyondzisi lava vanharhu. Hambi leswi vadyondzisi lava va nga kombisa vutivi byo ringanela no twisisa tidyondzo ta science eka ndhawu leyi, swi kumekile leswaku madyodziselo ya vona aya pfumeleli vadyondzi ku va teka xiphemu eku tirhiseni ka swikombiso na switirhisiwa swo pfuneta ku twisisa tidyondyo ta science. Vadyondzisi a va tirhisa ndlela yo vulavula no komba switithisiwa na swikombiso swo pfuneta tidyondzo leti ehandle ko pfumelela vana ku tirhisa swilo leswi swa science. Ku yisa emahlweni, swi kumekile leswaku vadyondzisi a va tirhisi switirhisiwa kumbe swikombiso swo va pfuneta eka dyondzo ya science hi ku hetiseka. Hi ku landzelela dyondzo leyi, ku tsundzuxiwa leswaku vadyondzisi va kuma dyondzo yo enta no enela ku suka eka va vutivi byo antswa va nga si nyikiwa mpfumelelo wo dyondzisa vana tidyondzo ta science. / Science and Technology Education / M. Ed. (Specialisation in Natural Science Education)