An analysis of a transport operator´s job description My degree work is centred on the problems of a transport operator´s job in a forwarding agency. The introduction provides an explanation of a term of "dispatch service" and explains why logistics is so important in transport. Then there is a description of the transport development after 1990 and the changes transport had to undergo in the time of globalization. The main part of the work deals with the operator´s working procedure from an offer to a demand, an order and other actions to the final realization. A model example is given to represent an actual transporting process. The work also states conditions under which transport is executed, for example payment terms and terms of delivery. Next chapters outline the way of calculation, give a detailed description of collecting service (which is implemented within the bounds of CS Expres system) and of storing problems including the introduction of bar codes in stores and possibilities of logistic service extension. The conclusion is focused on the firm developing strategy.