The impact of training on virtual team effectiveness was assessed in five areas: communication, planning tasks and setting goals, solving problems and making decisions, resolving conflict, and responding to customer requirements. A 12-page survey was developed exploring all aspects of virtual teams. 180 surveys were distributed, 52 were returned representing 43 companies. Training led to higher effectiveness in planning tasks and setting goals, solving problems and making decisions, and conflict resolution, but not in communication and responding to customer requirements. Training may not solve all the problems that virtual teams will encounter; however, training will make the challenges easier to handle.

Corporations have become increasingly global over the past number of years. The rapid development and usage of communication technology has allowed global corporations to more readily form virtual teams to take advantage of the skills of its global workforce. Having skilled workers on teams helps to make them more productive. Productive teams tend to reach their objectives and ultimately drive the success of corporations. Team learning has long been linked with a team’s ability to reach its objectives. The team leader is seen as a key to enabling learning for the team. This qualitative study of 13 virtual teams sought to find ways that the leaders of these virtual teams cultivated team learning in the IT department of a leading global financial services firm. The study was especially focused on applications development project teams that were geographically and temporally dispersed and had an off-shore component as team members. Using the Dechant, Marsick, and Kasl (1993) model of team learning as a foundation, the researcher conducted critical incident interviews with the leaders of the virtual teams followed by administering the Dechant and Marsick (1993) Team Learning Survey to the team members. The study yielded insights that could be valuable to organizations that employ virtual team leaders as well as human resource development professionals who create training programs to enhance the skills of this group. Among the most prevalent skills identified included group facilitation, meeting management, process documentation, artifact creation, practicing learning agility, and soliciting input. The virtual team leader exhibited learning leadership by building relationships within the team and with other constituents; utilizing appropriate technology to enable learning; and conducting productive reflection sessions with the team to evaluate the team’s actions. Where team leaders needed to improve their efforts was around the monitoring and measuring of their learning efforts in order to gauge their full effectiveness.

Not available / text

Thesis (M.S.)--Georgia State University, 2007. / Title from file title page. Ying Zhu, committee chair; G.Scott Owen, Robert W. Harrison, committee members. Electronic text (87 p. : ill. (some col.)) : digital, PDF file. Description based on contents viewed Feb. 7, 2008. Includes bibliographical references (p. 84-87).

Thesis (Ph.D.)--Edith Cowan University, 2007. / Submitted to the Faculty of Business and Law. Includes bibliographical references.

Thesis submitted to the Division of Arts. / Thesis (D.I.T.)--Murdoch University, 2007. Includes bibliographical references (p. 230-237).

Thesis (Ph. D.)--University of Hawaii at Manoa, 2003. / Includes bibliographical references (leaves 147-166).

Thesis (PhD) -- AUT University, 2008. / Includes bibliographical references. Also held in print (2 v. (xxviii, 528, [286] p.) : ill. ; 30 cm.) in the Archive at the City Campus (T 658.4022 CLE)

Thesis (M.A.)-University of KwaZulu-Natal, Durban, 2009. / Full text also available online. Scroll down for electronic link.

Organizations face challenges constantly owing to limited resources. As such, to take advantage of new opportunities and to mitigate possible risks they look for new ways to collaborate, by sharing knowledge and competencies. Coordination among partners is critical in order to achieve success. The segmented South African public sector is no different. Driven by the desire to ensure proper service delivery in this sector, various government bodies and service providers play different roles towards the attainment of common goals. This is easier said than done, given the complexity of the distributed nature of the environment. Heterogeneity, autonomy, and the increasing need to collaborate provoke the need to develop an integrative and dynamic coordination support service system in the SA public sector. Thus, the research looks to theories/concepts and existing coordination practices to ground the process of development. To inform the design of the proposed artefact the research employs an interdisciplinary approach championed by coordination theory to review coordination-related theories and concepts. The effort accounts for coordination constructs that characterize and transform the problem and solution spaces. Thus, requirements are explicit towards identifying coordination breakdowns and their resolution. Furthermore, how coordination in a distributed environment is supported in practice is considered from a socio-technical perspective in an effort to account holistically for coordination support. Examining existing solutions identified shortcomings that, if addressed, can help to improve the solutions for coordination, which are often rigidly and narrowly defined. The research argues that introducing a mediating technological artefact conceived from a virtual community and service lenses can serve as a solution to the problem. By adopting a design-science research paradigm, the research develops a model as a primary artefact to support coordination from a collaboration standpoint. The suggestions from theory and practice and the unique case requirement identified through a novel case analysis framework form the basis of the model design. The proposed model support operation calls for an architecture which employs a design pattern that divides a complex whole into smaller, simpler parts, with the aim of reducing the system complexity. Four fundamental functions of the supporting architecture are introduced and discussed as they would support the operation and activities of the proposed collaboration lifecycle model geared towards streamlining coordination in a distributed environment. As part of the model development knowledge contributions are made in several ways. Firstly, an analytical instrument is presented that can be used by an enterprise architect or business analyst to study the coordination status quo of a collaborative activity in a distributed environment. Secondly, a lifecycle model is presented as meta-process model with activities that are geared towards streamlining the coordination of dynamic collaborative activities or projects. Thirdly, an architecture that will enable the technical virtual community-centric, context-aware environment that hosts the process-based operations is offered. Finally, the validation tool that represents the applied contribution to the research that promises possible adaptation for similar circumstances is presented. The artefacts contribute towards a design theory in IS research for the development and improvement of coordination support services in a distributed environment such as the South African public sector.