<p>This thesis deals with the importance of managing employees’ thoughts and feelings in relation to organisational learning. To visualise and to identify affections within organisations is of major importance since most of our actions and the decisions we make are steered by our emotions rather than rational thinking.</p><p>In this work we show that employees’ thoughts and feelings can be managed by implementing the cognitive therapeutic process into the organisational setting. In comparison to the more traditional way of managing problems within organisations, i.e. the two activities of problem identification and problem solving, the cognitive therapeutic process also addresses the importance of identifying associated feelings and underlying automatic thoughts in relation to an occurrence or a situation.</p><p>Consequently, the overall purpose of this thesis has been to develop an approach for improving the quality of organisational learning processes which should stimulate employees’ contribution and facilitate the identification of their thoughts and feelings in relation to their work. As a result, ‘The Affect Based Learning Matrix’ (TABLe MATRIX) was developed. TABLe MATRIX can be used either in a paper-based or in a Web-based format and identifies and analyses individuals’ affections in relation to an organisational occurrence or change, a subject or a problem. Our empirical investigations show that TABLe MATRIX contributes to improving the output of organisational learning processes since unspoken negative emotions make people passive in finding new solutions. TABLe MATRIX has been evaluated by interviewing thirteen operational development representatives within eight different branches and also by testing the paper-based version at two large organisations within retail fast moving consumer goods and within education.</p>

This thesis deals with the importance of managing employees’ thoughts and feelings in relation to organisational learning. To visualise and to identify affections within organisations is of major importance since most of our actions and the decisions we make are steered by our emotions rather than rational thinking. In this work we show that employees’ thoughts and feelings can be managed by implementing the cognitive therapeutic process into the organisational setting. In comparison to the more traditional way of managing problems within organisations, i.e. the two activities of problem identification and problem solving, the cognitive therapeutic process also addresses the importance of identifying associated feelings and underlying automatic thoughts in relation to an occurrence or a situation. Consequently, the overall purpose of this thesis has been to develop an approach for improving the quality of organisational learning processes which should stimulate employees’ contribution and facilitate the identification of their thoughts and feelings in relation to their work. As a result, ‘The Affect Based Learning Matrix’ (TABLe MATRIX) was developed. TABLe MATRIX can be used either in a paper-based or in a Web-based format and identifies and analyses individuals’ affections in relation to an organisational occurrence or change, a subject or a problem. Our empirical investigations show that TABLe MATRIX contributes to improving the output of organisational learning processes since unspoken negative emotions make people passive in finding new solutions. TABLe MATRIX has been evaluated by interviewing thirteen operational development representatives within eight different branches and also by testing the paper-based version at two large organisations within retail fast moving consumer goods and within education.

Il lavoro mette in luce le reciproche implicazioni di due mondi, quello delle tecnologie e quello dell'educazione, rispetto a temi di interesse condiviso: l'evoluzione della Rete in termini semantici attraverso l'impiego di ontologie informatiche e i complessi rapporti tra formalismi per la rappresentazione della conoscenza e didattica. La ricostruzione storica delle relazioni tra didattica, tecnologie e sistemi di espressione e comunicazione dei saperi ci ha condotto alla ricomprensione del Semantic Web nell'archeologia delle forme di rappresentazione della conoscenza, osservate con attenzione alle loro potenzialità didattiche e in rapporto all'evoluzione della cultura occidentale. La trattazione intende provvedere un modello per la lettura delle intersezioni tra Web Ontologies e scienze dell'educazione. Con uno sguardo al panorama internazionale della ricerca educativa su questi temi, si sono isolate e descritte alcune esperienze significative di impiego dell'approccio ontologico in ambienti e sistemi per l'e-learning, per calare nella realtà delle applicazioni e degli strumenti il discorso teorico proposto. / The work highlights the mutual implications between technologies and education: the two worlds have interest in common matters such as Internet semantic evolution through the implementation of informatic ontologies and the connections we can draw between knowledge representation and didactics. The historical reconstruction of the relationships among didactics, technologies and cultural resources leads us to the Semantic Web as a stage in the knowledge representation archaeology, regarded from cultural transmission and educational mediation perspectives. The work provides an explanation model for the intersections we can see between ontologies and sciences of education. With regard to the international research panorama about these themes, we point out and describe some significant experiences, which put the theory in practice. We analyze tools and applications involving the ontological approach in the development of e-learning environments and systems.

Social Tagging und soziale Netzwerke sind zentrale Bausteine des Web 2.0 und Enterprise 2.0. In diesem Beitrag werden die sozialen Aspekte von Social Tagging beleuchtet und ein Ansatz aufgeführt, um in Folksonomies Personen mit ähnlichen Interessen zu finden. Ferner wird ein Tagging-Framework beschrieben, das im Use Case Alexandria im Rahmen des BMWi-Projekts Theseus entstanden ist.

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