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The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
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Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
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Medarbetarskap : -En kvalitativ fallstudie om medarbetarskap på ett call-centerGunnarsson Nordin, Anette January 2017 (has links)
For decades, the focal point has been with leadership and what it implies. In recent years, attention has been set upon employeeship. This study aims to contribute to an understanding of how the organization handles employeeship at a call-center. Previous research about employeeship focus on employeeship within various organizations, this study is the first regarding call-centers. Also, previous research has shown a certain confusion about the concept of employeeship amongst coworkers. It is not completely clear what the notion is all about.In this study, previous research about employeeship, call-centers and the work ability of young people is used. The theoretical frame consists of theories as Sense of Coherence and the Wheel of Employeeship. The study was performed at a call-center, using qualitative semi- structured interviews.The result shows that a call-center may have difficulties with the concept of employeeship since the coworkers are restrained in a position where they are not free enough in their profession. However, it is clear that the company in this case focuses on the parts that they have the opportunity to work with in the employeeship to make the coworkers feel good and thrive.
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