The employee’s role in service delivery : the comparative case study of Posten Sweden and China Post

Description

This study can be used by Posten Sweden and China Post to understand their situation and the facts regarding service quality and the difference between the two. This study will also provide useful information for other post or logistic institutions

Links & Downloads

1. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-10733

Tags

Employee training

employee satisfaction

customer satisfaction

service recovery

Posten Sweden

China Post

e-commerce

Additional Fields

Identifer	oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hig-10733
Date	January 2011
Creators	Yang, Jiani, Zheng, Qiyun
Publisher	Högskolan i Gävle, Avdelningen för ekonomi, Högskolan i Gävle, Avdelningen för ekonomi
Source Sets	DiVA Archive at Upsalla University
Language	English
Detected Language	English
Type	Student thesis, info:eu-repo/semantics/bachelorThesis, text
Format	application/pdf
Rights	info:eu-repo/semantics/openAccess