This paper designed the questionnaire for the case and combines the Kano Model with the LibQUAL+TM model to understand the students’ perception and expectation of the library service quality in Sweden. Also, find a specific way to improve the satisfaction of the students.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hh-33534 |
| Date | January 2017 |
| Creators | Verhoeven, Peter, Sha, Nana |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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