摘要
人事行政業務攸關公務員的權利義務與整體福利，在法令規章繁複及知識爆發的時代，要以有限的人力服務大多數人，又需兼顧服務品質的要求下，亟需尋找「創新」與「執簡御繁」的管理方式，以減少蒐集相關專業知識的時間、用對處理方式及縮短處理流程。
新一波的管理趨勢—知識管理，就是把組織中的各類生活知識做有系統的整理、排比、儲存、運用與擴散，適時地將正確的知識給予有需要的成員，以幫助其採取正確的行動
增進組織績效的持續性過程。這樣的過程包含了知識的創造
、確認、收集、分類儲存、分享取用、使用改進與淘汰等步驟。易言之，知識管理就是以組織中知識的產生、轉換、創造、分享與管理流程為主的管理方式。這種管理方式的內涵與處理人事業務所欲追尋的管理內涵相符合。
是以，本研究首先析論知識管理理論、知識管理與訓練發展的關係及知識管理在訓練發展上的應用；並透過深度訪談探討人事機構的實際運作是否充分發揮知識管理的精神；繼而提出如何以融入知識管理精神的人力資源訓練發展來改善之建議，供主管機關、學校人事機構及後續研究之參考。 / Abstract
Personnel Administration focuses on the rights,Obligations and overall welfare of the public officers. In an era when the laws and decrees regulations becoming complicated, and the range of knoeledge widens to an accelerating pace, personnel administration seeks to serve a great number of people with limited human resources, while giving due consideration to both service and quality. The management skills of “creativeness” and “to manage many with just a few” are sought after in order
to reduce the time needed to collect related special knowledge,
to solve the problems with the right method, and to cut short procedures of handling various affairs.
The new trend of management, “knowledge management”,
is to systematically sort out, arrange and compare,store,use and
expand all kinds of knowledge in daily life, and transmits the right knowledge to people who need them at the right time.It is
an ongoing process to help people take the right actions to
increase the achievement of the whole organization. This process includes the various steps of creation, confirmation,
collection, classification, storage, sharing, application, improvement and elimination of knowledge. In other words,
knowledge management is a management method that concentrates on the production, transference, creation and
sharing of knowledge within the organization as well as the
procedures of management. The content of this kind of management method is in accordance the kind of management method that personnel management is looging for.
Therefore, this research discuss knowledge management theory, the relatios between ”knowledge management” and “
training and development”, knowledge management how could
be applied to “training and development” firstly. In addition,
this research will probe into the working of personnel offices
through un-depth interviews of Hsinchu County’s junior high
schools’ personnel officers. This research will sum up with the
suggestions of the applications of knowledge management in
“training and development” to offer as reference for the personnel offices of related institutions and schools and for
follow-up researches.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0088921039 |
| Creators | 徐惠美 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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