摘要 人事行政業務攸關公務員的權利義務與整體福利，在法令規章繁複及知識爆發的時代，要以有限的人力服務大多數人，又需兼顧服務品質的要求下，亟需尋找「創新」與「執簡御繁」的管理方式，以減少蒐集相關專業知識的時間、用對處理方式及縮短處理流程。 新一波的管理趨勢—知識管理，就是把組織中的各類生活知識做有系統的整理、排比、儲存、運用與擴散，適時地將正確的知識給予有需要的成員，以幫助其採取正確的行動 增進組織績效的持續性過程。這樣的過程包含了知識的創造 、確認、收集、分類儲存、分享取用、使用改進與淘汰等步驟。易言之，知識管理就是以組織中知識的產生、轉換、創造、分享與管理流程為主的管理方式。這種管理方式的內涵與處理人事業務所欲追尋的管理內涵相符合。 是以，本研究首先析論知識管理理論、知識管理與訓練發展的關係及知識管理在訓練發展上的應用；並透過深度訪談探討人事機構的實際運作是否充分發揮知識管理的精神；繼而提出如何以融入知識管理精神的人力資源訓練發展來改善之建議，供主管機關、學校人事機構及後續研究之參考。 / Abstract Personnel Administration focuses on the rights,Obligations and overall welfare of the public officers. In an era when the laws and decrees regulations becoming complicated, and the range of knoeledge widens to an accelerating pace, personnel administration seeks to serve a great number of people with limited human resources, while giving due consideration to both service and quality. The management skills of “creativeness” and “to manage many with just a few” are sought after in order to reduce the time needed to collect related special knowledge, to solve the problems with the right method, and to cut short procedures of handling various affairs. The new trend of management, “knowledge management”, is to systematically sort out, arrange and compare,store,use and expand all kinds of knowledge in daily life, and transmits the right knowledge to people who need them at the right time.It is an ongoing process to help people take the right actions to increase the achievement of the whole organization. This process includes the various steps of creation, confirmation, collection, classification, storage, sharing, application, improvement and elimination of knowledge. In other words, knowledge management is a management method that concentrates on the production, transference, creation and sharing of knowledge within the organization as well as the procedures of management. The content of this kind of management method is in accordance the kind of management method that personnel management is looging for. Therefore, this research discuss knowledge management theory, the relatios between ”knowledge management” and “ training and development”, knowledge management how could be applied to “training and development” firstly. In addition, this research will probe into the working of personnel offices through un-depth interviews of Hsinchu County’s junior high schools’ personnel officers. This research will sum up with the suggestions of the applications of knowledge management in “training and development” to offer as reference for the personnel offices of related institutions and schools and for follow-up researches.

本論文計一冊約九萬字，共分七章三十節，其大概內容如下： 第一章：導論：第一節研究動機與目的，第二節研究方法，第三節研究限制。 第二章：訓練發展文獻探討：第一節訓練發展的功用，第二節訓練發展和人事管理功 能間的關係，第三節負責訓練發展的組織，第四節訓練發展的實施程序，第五節影響 訓練發展成效的因素，第六節訓練發展的歷史沿革影響未來發展的因素。 第三章：分析階段：第一節沿革、內容、程序，第二節方法、選擇原則，第三節實施 時的原則，第四節實務上的作法。 第四章：計劃執行階段：第一節訓練方案的擬定，第二節發展計劃的其它內容，第三 節計劃的執行，第四節實務上的作法。 第五章：評估階段：第一節評估的意義、類型、重要性，第二節評估的形式、指標， 第三節評估的方法，第四節實施程序，第五節實施原則、成功要件，第六節追蹤工作 ，第七節實務上的做法。 第六章：年度訓練計劃之擬定：第一節如何擬定年度訓練計劃，第二節實務上的作法 。 第七章：結論與建議：第一節研究發現摘要，第二節建議。