本研究係以行政院主計總處人事處之非主管人事人員為研究對象，主要目的在探討行政院主計總處人事人員工作壓力之來源類型，並提出紓解行政院主計總處人事人員工作壓力之具體因應對策。本研究主要研究方法為質化研究之文獻分析法及深度訪談法，並以行政院主計總處人事處8位非主管人事人員作為訪談對象，透過分析訪談資料，獲致研究結論如下：
一、行政院主計總處人事人員感受到相當程度之工作壓力。
二、行政院主計總處人事人員工作壓力來源類型可分為三種：（一）與組織有關之工作壓力（二）與工作本身有關之工作壓力（三）與個人有關之工作壓力。
三、行政院主計總處人事人員會綜合使用「問題焦點因應策略」及「情緒焦點因應 策略」。
四、行政院主計總處人事人員在處理與組織、工作本身有關之工作壓力時，會綜合使用「問題焦點因應策略」及「情緒焦點因應策略」；處理與個人有關之工作壓力時，會單獨使用「問題焦點因應策略」。
五、行政院主計總處人事人員可運用適當因應策略紓解工作壓力。
根據以上研究結論，本研究提出建議，以供實務參考。
關鍵字：人事人員、工作壓力、因應策略 / This study takes the Rank-and-file Personnel Staff in Personnel Department of
Directorate-General of Budget, Accounting and Statistics, Executive Yuan as the object to discuss what types of work stress they face and post the coping strategies. It mainly apply Qualitative Research’s Document analysis and In-depth Interview to analyze interview data of 8 Rank-and-file Personnel Staff of Personnel Department in Directorate-General of Budget, Accounting and Statistics, Executive Yuan.
1.Staff in Personnel Department of Directorate-General of Budget, Accounting and Statistics, Executive Yuan are under certain degree of work stress.
2.There are three types of work stress：A. Organization-related、B. Work-related、C.Person-related.
3.Staff in Personnel Department of Directorate-General of Budget, Accounting and Statistics, Executive Yuan multiply apply strategies of 「Problem-focus Coping Strategies」and 「Emotion-focusCoping Strategies」
4.Staff in Personnel Department of Directorate-General of Budget, Accounting and Statistics, Executive Yuan multiply apply strategies of 「Problem-focus Coping Strategies」and「Emotion-focus Coping Strategies」to deal with Organization-related and Work-related work stress；individually apply「Problem-focus Coping Strategies」to deal with Person-related work stress.
5.Staff in Personnel Department of Directorate-General of Budget, Accounting and Statistics, Executive Yuan are able apply coping strategies to release work stress.
According to the conclusion, the essay is advised for reference to actual situation.
Keywords：Personnel Staff,Work Stress, Coping Strategies
| Identifer | oai:union.ndltd.org:CHENGCHI/G1029210661 |
| Creators | 林以捷, Lin,Yi Chieh |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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