世界越來越多元開放，組織所面臨的問題也越來越多樣型態，因此也就更凸顯出「管理」的重要性，尤其是在講求品性、追求績效的現代，管理機關如何借重企業界的有效管理模式，來提升公有土地管理績效，以發揮公有土地管理機關之最大效益，即為本研究之重點。再者，由於平衡計分卡在企業界行之有年，具有良好提升績效之功效，且其功能不僅止於「績效評估制度」，其更是具備完善的「策略管理制度」。
本研究欲將平衡計分卡應用在公有土地管理績效考核之研究，運用財務構面、顧客構面、內部流程構面及學習成長等四大構面，透過文獻分析、專家訪談及預試問卷彙整結果，並針對公有土地管理問題，加以歸納整理並加入策略思考，透過平衡計分卡的運用，分別就各構面提出策略目標及其績效衡量指標，透過問卷分析找得出績效衡量指標，期望能找出成功的關鍵原素，提供管理機關另一種評估管理績效之模式。
由於傳統績效評估指標偏重於財務指標，但因單純的財務指標已無法滿足現行公有土地管理機關之績效衡量，再加上現行公有土地管理機關常因受限政府機關層級（不同層級及所適用法令相異）、本身資源及條件的限制，恐無法全面按績效衡量指標同時施行，因此必須有所取捨，或找出比較具有關鍵的績效衡量指標以先行推動，故本研究即針對此問題透過層級分析法（Analytic Hierarchy Process，AHP），對於各構面及指標進行相對權重問卷之調查，經過分析、整理，期以建立公有土地管理機關之績效衡量指標之相對權重，並取相對權重百分比較高者，以供各層級公有土地管理機關建構出合適組職本身之績效指標，進而推動策略地圖。
關鍵詞：平衡計分卡、公有土地、管理績效 / As the world goes open, organizations have confronted more diverse kinds of problems and thereby ‘management’ becomes far more important than ever before. This study attempts to examine that how public land administrations leverage experiences of business to effectively increase public land management performance. Additionally, balanced score that has been employed in business for a long time for better performance, not only functions as a performance assessing mechanism, but also behaves well as a strategic management system.
This study intends to employ the 4 dimensions of balanced scorecard that incorporates finance, customer, internal process, and learning, in the performance assessment of public land management. By analyzing past literature, interviewing with experts, and integrating the outcome of pre-questionnaire, this research examines problems of public land management and leverages the balanced scorecard to propose the strategic goals as well as the performance assessing indicators induced from questionnaire analysis. In doing so, we expect to find the key success factors of public land management so as to provide public institutions another performance evaluating model.
Traditional performance indicators are mostly related to financial facets; however, pure financial indexes are no longer sufficient to satisfy current performance assessment of public land management. Besides, the existing public land management institutions are usually limited to the different regulations, resources, and conditions based on governmental hierarchy. Therefore, the existing performance indicators would not fit all the public institutions. That is to say, certain pivotal and primary performance indicators should be weighted and employed. As a result, this study uses Analytic Hierarchy Process (AHP) to examine this problem. Investigating and analyzing the comparative weights of each dimension and indicator, this study infers the relatively higher weight of indicators, which may assist public land administration of each hierarchy to build its own performance indexes and in turn push the execution of its strategic map.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0919230281 |
| Creators | 林鼎鈞, Lin ,Din-Chung |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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