The aim of the study – to assess the consultation service quality provided for patients in the maternity academic clinic.
Methods. The anonymous poll has been proceeded in September, 2005. It included all physicians of the university clinic such as obstetricians and gynecologists (N=68, response rate - 94.4 %) and all patients visited in the clinic during the research period (N=334, response rate 81.1 %). The consultation service quality was assessed with the structured questionnaire by Ferguson et all. Data of respondents was analyzed and statistically justified by using the „SPSS 10.03“.
Results. The study showed that majority of patients positively assessed the technical aspect of service quality. The patients were satisfied with clear indoor signs and references as well as with comprehended and obvious oral instructions. The majority of patients were also complied to the statements that the clothing and appearance and of clinic staff was clean and ordered, that health care means, methods and regulations are secured and appropriate for patients, that medical equipment is advanced and modern, that all physicians of the clinic are competent and qualified. We have also determined that 53.7 % of clinical workers accepted and 28.4 % rejected the statement that the equipment and indoor rooms were sterile and aseptic.
The majority of patients and clinic staff members assessed positively the functional service quality in clinic: enough information about necessity and aims of... [to full text]
| Identifer | oai:union.ndltd.org:LABT_ETD/oai:elaba.lt:LT-eLABa-0001:E.02~2006~D_20060615_104705-45256 |
| Date | 15 June 2006 |
| Creators | Aniulienė, Rosita |
| Contributors | Petrauskienė, Jadvyga, Tamošiūnas, Abdonas, Kalėdienė, Ramunė, Misevičienė, Irena, Bučiūnienė, Ilona, Gendvilis, Stasys, Kairys, Jonas, Kaunas University of Medicine |
| Publisher | Lithuanian Academic Libraries Network (LABT), Kaunas University of Medicine |
| Source Sets | Lithuanian ETD submission system |
| Language | Lithuanian |
| Detected Language | English |
| Type | Master thesis |
| Format | application/pdf |
| Source | http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20060615_104705-45256 |
| Rights | Unrestricted |
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