Digitalisation means that the population, to a growing extent will be dependent on online services to be able participate in common acts such as travel. The number of people with a disability is consistently growing globally. People with disabilities require extra attention in order not to risk digital exclusion. In Europe, there is currently legislation that requires the websites of public sector to comply to a set of accessibility standards that are based on Web Content Accessibility Guidelines (WCAG). The private sector will soon fall under similar legislation regarding compliance with WCAG in websites. This study explores the level of accessibility in the Nordic private sector, more precisely in the websites of airline industry. The testing is done by taking advantage of automated tools that check the compliance to the WCAG standards of select airline websites. Similarly, but to a lesser extent, readability and usability of the websites are tested through automated tools and a manual test. Swedish public sector websites are included to provide a baseline when exploring the level of accessibility compliance and the level of readability and usability. The results show that there are currently shortcomings regarding the level of accessibility in the websites of airline industry when compared to the public sector. The level of readability and usability of the websites appears to be more even between the two sectors. When it comes to accessibility, the airline industry in the Nordic countries will have to continue to develop their websites to meet the upcoming legal requirements.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hb-28568 |
| Date | January 2022 |
| Creators | Savikko, Mika, Jakupi, Elvin |
| Publisher | Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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