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Previous issue date: 2013-01-10 / The core competencies approach is a tool of business strategic management, constantly being object of study in business administration. However, the operationalization of the concepts which allow its identification, evaluation, classification and practical deployment to the business world keep as challenges to be overcome. Through a qualitative case study with a descriptive and exploratory approach and the analysis of Wilson Sons Shipping Agency, this study sought to contribute to theoretical and practical development of the theme. Therefore, a Framework was developed to evaluate the organizational competencies, containing an identification method, an analysis about the Performance, Sustainability and Organization (P.S.O) of the competence, a competence classification (non strategic, embryonic, basic, differentiated or essential), as well as the elaboration of a systemic map of the competence. As result obtained from the application of the Framework, it is highlighted the identification of the competence differentiated in provide information and solutions in WSAM. The analysis of the main parameters of evaluation reveals the evolutionary history of the company competence and the present context experienced, a development proposal of to broaden its classification to an essential level, as well as the interaction of its components through systemic architecture / A abordagem por compet?ncias essenciais ? uma ferramenta de gest?o estrat?gica empresarial, sendo constantemente objeto de estudos acad?micos em administra??o. Entretanto, a operacionaliza??o dos conceitos que possibilitem sua identifica??o, avalia??o, classifica??o e desdobramento pr?tico para o meio empresarial permanecem como desafios a serem superados. Atrav?s de um estudo de caso qualitativo com enfoque descritivo-explorat?rio, tendo como unidade de an?lise a Wilson Sons Ag?ncia Mar?tima (WSAM), esta pesquisa busca contribuir para o desenvolvimento te?rico e pr?tico do tema. Para tanto, foi desenvolvido um Framework de avalia??o das compet?ncias organizacionais, contendo um m?todo de identifica??o, de an?lise do Desempenho, Sustentabilidade e Organiza??o (D.S.O.) e de classifica??o da compet?ncia (n?o estrat?gica, embrion?ria, b?sica, diferenciada ou essencial), assim como a elabora??o de um mapa sist?mico da compet?ncia organizacional. Como resultado obtido da aplica??o do Framework, destaca-se a identifica??o da compet?ncia diferenciada em prover informa??es e solu??es da WSAM. A an?lise dos principais par?metros de avalia??o revela o hist?rico evolutivo da compet?ncia e o contexto atual vivenciado, uma proposta de desenvolvimento da compet?ncia a um n?vel essencial e a intera??o de seus elementos constitutivos atrav?s de uma arquitetura sist?mica
| Identifer | oai:union.ndltd.org:IBICT/oai:tede2.pucrs.br:tede/5654 |
| Date | 10 January 2013 |
| Creators | Kaehler, Cristiano Guterres |
| Contributors | Becker, Grace Vieira |
| Publisher | Pontif?cia Universidade Cat?lica do Rio Grande do Sul, Programa de P?s-Gradua??o em Administra??o e Neg?cios, PUCRS, BR, Faculdade de Administra??o, Contabilidade e Economia |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_RS, instname:Pontifícia Universidade Católica do Rio Grande do Sul, instacron:PUC_RS |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | 3244129067093836374, 600, 600, 4410494103952189146 |
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