Return to search

品牌權益和品牌形象對顧客滿意度和顧客忠誠度之影響─以台灣區海尼根啤酒為例

啤酒是當今世界上最流行的飲料之一,也與人們的生活息息相關,但隨著世界市場的開放,使得啤酒市場也興起了一股新的競爭力量。

品牌在食品市場中所扮演的角色非常重要,尤其是在流通方面。譬如:知名品牌擁有較多的優待,如與製造者、銷售員、通路商之間有較大的彈性、議價空間和產品陳列位置等好處,所以企業或是投資者會將品牌視為公司最有價值的財產,強勢品牌更可以為企業帶來無窮的利益。

希望可以透過本研究的了解海尼根啤酒品牌形象對於顧客忠誠度和顧客滿意度的影響,並且探討海尼根啤酒品牌權益對顧客忠誠度和顧客滿意度的影響,進而以人口統計變數來區分出消費者和海尼根啤酒的市場區隔。 / Beer now is one of most popular drinks in the world. It also closely linked with people's life. Along with the world market opening, the beer market starts new competition situation.
Brand plays an extremely important role in food market, especially in logistics aspect. For example, the well-known brand has many special treatments with manufactures, sellers and wholesalers, such as flexibility, discount and space. Therefore, the enterprise or the investor regard “brand” as the company most valuable asset. Strong brand can bring the infinite benefits to the enterprise.
This research is trying to understand the influence of Heineken beer brand image to the customer loyalty and the customer satisfaction. It also discusses the influence of Heineken beer brand equity to the customer loyalty and the customer satisfaction. Moreover, try to use population variables to distinguish consumers and the Heineken beer markets.

Identiferoai:union.ndltd.org:CHENGCHI/G0095362001
Creators程桑妮
Publisher國立政治大學
Source SetsNational Chengchi University Libraries
Language中文
Detected LanguageEnglish
Typetext
RightsCopyright © nccu library on behalf of the copyright holders

Page generated in 0.0019 seconds