Purpose – The research purpose is to enhance knowledge of how organizations can form a PSS through an IVHM system when information is sensitive. Method – A single case study design of abductive approach was used, with data collection through six semi-structured interviews. Findings – A system combining IVHM and PSS has many potential benefits, however there are several challenges that need to be overcome in order to implementing a successful model. Theoretical implications – This study treads a new area not previously explored in the literature when it combines PSS and IVHM, which relies heavily on information flow to succeed, with a case of information sensitivity. This study hence explores a problematic area for either PSS or IVHM, expanding the current literature and providing initial suggestions of how to navigate this. Practical implications – Firstly, it shows managers the challenges that comes with implementing PSS-IVHM and increasing involvement in the customers’ processes. Secondly, this study shows the theoretical and general challenges of PSS-IVHM and applies the case study’s perspective of information management, granting managers a larger foundation of knowledge before starting their initiatives of PSS-IVHM. Limitations and future research – This study provides a limited amount of empirical data. Therefore, future research should focus on increasing and widening data collection. The study suggests there is a considerable challenge in conservatism within the defence industry and therefore future research is suggested to explore how change management can combat this challenge.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:ltu-75861 |
| Date | January 2019 |
| Creators | Ehlin, Max |
| Publisher | Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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