The background for the study is to investigate the reporting and handling of break deviations from an ambulance department under the Clinic for Prehospital Services in Vestre Viken HF. Deviation management is an important function in organisations that contributes to improving the working environment in organisations, and this applies to the organisation studied. It is therefore important that deviation management takes place in an effective way so that the organisation has the opportunity to look for and implement improvements. The study has focused on helping the organisation improve their current practices for reporting and handling break deviations reported from the ambulance. Starting with perceptions of this phenomenon and then analysing it to find opportunities for improvement. Through a qualitative analysis of collected empirical data and theory on quality, deviation management, continuous improvement and more, seven areas for improvement in reporting and handling of break deviations have been identified these are: accessibility, reporting format, feedback, training, data foundation, procedure design, motivation. All improvement areas are based on identified challenges in the reporting and handling of break deviations, of which the study provides suggestions for how the organisation can meet these seven areas. By focusing on the identified areas for improvement, the organisation has the opportunity to improve its practices in the reporting and handling of break deviations and, in the long run, this may help to improve break deviation.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:uu-530092 |
| Date | January 2024 |
| Creators | Månsson, Eva |
| Publisher | Uppsala universitet, Institutionen för samhällsbyggnad och industriell teknik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | SAMINT-LKF, Eva Månsson |
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