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Consumer behaviour in the context of SMS-based marketing

Yes / Given the potential benefits such as time and location-based advertisements, the scope of interactivity and customisation through one-to-one target marketing, SMS-based (Short Messaging Service) advertisement, is now being considered as an important alternative marketing channel. This has raised a real challenge for marketers to harness the potential of this alternative channel by overcoming several limiting issues such as security, privacy, authenticity, and irritation of unknown senders. The main objective of this study is to identify and review relevant research issues faced by wireless marketing (particularly via SMS-based advertisement) as an aide to identify potential research gaps and for developing future guiding principles. The review and analysis of literature suggest that there is scope of undertaking further research on issues related to different cultures reflecting ubiquitous traits of mobile phone, SMS advertisement, market segmentation, location and time sensitive delivery, content and context of advertisement, language and appropriate delivery.

Identiferoai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/18133
Date27 September 2020
CreatorsShareef, M.A., Dwivedi, Y.K., Rana, Nripendra P.
Source SetsBradford Scholars
LanguageEnglish
Detected LanguageEnglish
TypeArticle, Accepted manuscript
Rights© (2015) Westburn Publishers Ltd. This is a post-editorial-review, pre-copy-edit version of an article which has been published in its definitive form in The Marketing Review, and has been posted by permission of Westburn Publishers Ltd for personal use, not for redistribution. The article was published in The Marketing Review, Vol 15, Summer, No.2, pp.135-160, doi: https://doi.org/10.1362/146934715X14373846573540

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