Background: Digital tools have been influencing many organizations in recent years. Something that has become very popular among organizations are standardized ERP-systems that facilitate the work of various departments. Lately, it has also become increasingly common with cloud-based ERP-systems that allow the customer organization to focus only on its business and not having to think about servers and applications. Implementing a standardized business system is, however, a complex process with several critical success factors that are important for success. One company that has succeeded with the implementation is Arbetskläder AB (fictitious name) which implemented SAP in 10 months. Purpose: The purpose of this thesis is to examine the critical success factors in connection with implementing a cloud-based standardized ERP-system in a customer organization and to understand which critical success factors have influenced the selected company's successful implementation. Method: This study used a qualitative method with an abductive approach for investigating the depth of the implementation process. A case study of a company that recently implemented a standardized business system is used to analyze the implementation process and the critical success factors. The study is therefore limited to only one company and one implementation toget several perspectives and more in-depth knowledge. In this case study the data collection method has been semi-structured interviews which allows an opportunity to get a good understanding from each respondent. There have been four interviews with four different respondents. The collected data has been analyzed through thematic analysis and compared with previous research. Conclusion: There are many critical success factors that are important to the success of animplementation with a new cloud-based standardized ERP-system. This study has shown that experience, which was not one of the success factors found in previous research, has been very central to Arbetskläder AB's successful implementation of SAP in just 10 months. In addition to experience, the choice of ERP system, project management and communication has been prominent when the company has succeeded in implementing SAP. This conclusion is aligned with previous research. The three critical success factors from previous research that were not as central but still affected the implementation were management support, user resistance and education.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:liu-188219 |
| Date | January 2022 |
| Creators | Lithell, Elias, Källroos, William |
| Publisher | Linköpings universitet, Informationssystem och digitalisering, Linköpings universitet, Filosofiska fakulteten |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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