Services and service-based business are a major part of any economy. However, service-based supply chains require a greater level of interaction between provider and consumer than the traditional manufacturing or product-based supply chain. Therefore, they require optimization and resiliency models that acknowledge the constraints and goals unique to service-based industries. Value co-creation and service-dominant logistics (SDL) are relatively new to operations research. Existing literature in management science provides a framework for value co-creation but does not provide a model for optimizing value cocreation and resiliency in a complex or dynamic systems such as education supply chains (ESC). This dissertation addresses these knowledge gaps through 3 essays. The first essay establishes a method for optimizing investment in resiliency measures when utilizing parallel supply chains. The essay examines the intersection of value co-creation theory between higher education and service-dominant logistics (SDL) to understand the role of supply chain elements in value cocreation. The second essay provides a theoretical approach to incorporating resilience planning into the customer relationship management model. The final essay establishes a method for optimizing investment in resiliency measures when utilizing parallel service supply chains.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc1987313 |
| Date | 08 1900 |
| Creators | Smith, Justin Thomas |
| Contributors | Fathi, Mahdi, Pavur, Robert, Johnson, Vess, Torres, Russell |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | Text |
| Rights | Public, Smith, Justin Thomas, Copyright, Copyright is held by the author, unless otherwise noted. All rights Reserved. |
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